Housekeeping Manager

Job Description

CONSTITUENTS Guests Employees Hotel owners Managementteam INDICATORS OF SUCCESS Financial(GOP, Department Budget) Customersatisfaction and loyalty goals (Medallia Score, Comment Cards, annual qualityreview) Achievementof employee engagement survey and employee retention goals for department AREAS OF RESPONSIBILITY Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson Hotel Group s overall mission, vision valuesand strategies Develops andimplements strategies for housekeeping Monitorsstatus regularly and adjusts strategies as appropriate Manages theoperation of the housekeeping, public space and laundry areas; ensures that therooms and public space areas are spotless and continually restocked andstraightened Develops andimplements processes, procedures and standards for assigned departments whichsupport achievement of service and financial goals Preparesannual budget; monitors achievement of budget and takes corrective steps asappropriate Inspectsrooms, public space and back-of-the house areas continually Determinesappropriate staffing levels for forecasted business and schedules employeesaccordingly Develops andimplements process for providing employees with customer service, technical andsafety training on an ongoing basis Ensureshealth/safety of employees and guests by maintaining hotel in accordance tostatutes and regulations and directs and trains staff accordingly Overseesinventory, purchasing, disbursement and cost control for all linens, cleaningsupplies, customer room and restroom supplies, laundry supplies, etc. Managesoperation of (and/or outsourced relationship with) laundry Monitorsassigned departments with compliance to safety standards Coordinatesroom availability with the Front Office Manager Coordinatesroom maintenance with Chief Engineer Develops andimplements strategies and practices which support employee engagement Recruits andselects qualified candidates Providesemployees with the orientation and training needed to understand expectationsand perform job responsibilities Communicatesperformance expectations and provides employees with on-going feedback Providesemployees with coaching and counseling as needed to achieve performanceobjectives and their fullest potential Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to provide the service brand behavior and genuinehospitality Adheres tohotel policies and procedures Keepsimmediate supervisor promptly and fully informed of all problems or unusualmatters of significance Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objective ofthis position Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment At all timesprojects a favourable image of the Hotel to the public