Housekeeping Manager

Job Description

The Housekeeping Operation Manager is responsible for overseeing and managing all aspects of the housekeeping department to ensure the cleanliness and orderliness of the establishment. This role involves planning, organizing, and directing the daily operations of the housekeeping team, as well as implementing and maintaining housekeeping standards and policies Key Responsibilities: Team Management: Recruit, train, and supervise housekeeping staff, including housekeepers, supervisors, and maintenance personnel. Conduct performance evaluations and provide feedback to employees. Schedule and assign duties to ensure adequate coverage and efficient work allocation. Operations Management: Develop and implement housekeeping procedures and standards. Monitor and maintain inventory levels of cleaning supplies and equipment. Ensure compliance with health and safety regulations. Oversee the laundry department and manage linen inventory. Quality Control: Inspect guest rooms, public areas, and back-of-house areas to maintain high cleanliness and hygiene standards. Address and resolve guest complaints or concerns related to housekeeping services. Implement a preventive maintenance program for equipment and facilities. Budget and Cost Control: Prepare and manage the housekeeping department budget. Control labor costs and monitor expenses related to cleaning supplies and equipment. Identify cost-saving measures and efficiencies. Guest Relations: Maintain a positive and professional relationship with guests, responding to their needs and requests promptly. Collaborate with other departments to ensure guest satisfaction. Training and Development: Provide ongoing training and development for housekeeping staff to enhance their skills and knowledge. Promote a culture of teamwork and continuous improvement. Qualifications: Bachelor's degree in Hotel Management, Hospitality, or a related field preferred. Previous experience in a housekeeping management role is typically required. Strong leadership and organizational skills. Knowledge of cleaning techniques, equipment, and chemicals. Excellent communication and interpersonal skills. Ability to work under pressure and handle guest complaints effectively. Working Conditions: Housekeeping Operation Managers often work in a fast-paced, hospitality environment. Irregular hours, including weekends and holidays, may be required. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹70,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 7 years (Preferred) Work Location: In person