Job Title: Field Officer (Security Services) Department: Operations/Recruitment Reports To: Operations Manager/Branch Manager Location: Sinhagad Road Pune Job Summary: The Field Officer is responsible for the end-to-end recruitment of security guards, managing manpower allocation, maintaining strong client relationships, and ensuring adherence to security protocols. The ideal candidate will possess a strong understanding of security operations, excellent communication and interpersonal skills, and a proven ability to manage a field-based team. Responsibilities: • Recruitment & Onboarding: • Source, screen, and recruit qualified security guards. • Conduct initial interviews and assessments to evaluate candidates' suitability for the role. • Manage the onboarding process for new recruits, including paperwork, background checks, and initial training. • Manpower Management: • Allocate and deploy security guards to client sites based on requirements and availability. • Monitor attendance, performance, and discipline of security personnel in the field. • Address employee grievances and resolve conflicts effectively. • Client Relationship Management: • Serve as a primary point of contact for clients, addressing their concerns and inquiries promptly. • Conduct regular site visits to assess security needs and ensure client satisfaction. • Communicate effectively with clients regarding security incidents, operational updates, and any other relevant information. • Training should have basic training knowledge • Reporting & Documentation: • Maintain accurate records of recruitment activities, employee data, and client interactions. • Prepare and submit regular reports on manpower deployment, performance, and client feedback. • Document any security incidents or breaches and report them to the appropriate authorities. • Other Duties: • Conduct site surveys to assess security risks and develop security plans. • Assist in the development and implementation of security policies and procedures. • Stay up-to-date on the latest security trends and technologies. • Any other duties as assigned by the Operations Manager/Branch Manager.
Job Title: Housekeeping Trainer Department: Training/Human Resources Reports To: Training Manager/HR Manager Location: Sinhangad RD Job Summary: The Housekeeping Trainer is responsible for developing and delivering comprehensive training programs to housekeeping staff working within our IT Mall and retail stores. The role focuses on ensuring a high standard of cleanliness, hygiene, and safety throughout the premises, creating a pleasant and welcoming environment for customers, tenants, and employees. The trainer will equip staff with the skills and knowledge necessary to maintain a professional and efficient housekeeping operation, adhering to industry best practices and company standards. Responsibilities: • Curriculum Development: • Develop and update housekeeping training manuals, presentations, and other training materials tailored to the specific needs of an IT Mall and retail environment. • Incorporate relevant industry standards and best practices into the training curriculum. • Create training modules covering topics such as cleaning techniques, chemical handling, waste management, equipment operation, and customer service. • Training Delivery: • Conduct classroom and practical training sessions for new and existing housekeeping staff. • Deliver engaging and interactive training using a variety of methods, including demonstrations, hands-on exercises, and role-playing. • Adapt training style to suit different learning styles and skill levels. • Provide on-the-job training and mentorship to new hires. • Skills and Knowledge Assessment: • Evaluate trainees' understanding and proficiency through written tests, practical assessments, and performance observations. • Identify individual training needs and provide targeted support. • Track trainee progress and maintain accurate training records. • Compliance and Safety: • Ensure that all training programs comply with relevant health and safety regulations, including proper handling of cleaning chemicals and equipment. • Train staff on proper use of personal protective equipment (PPE). • Conduct regular safety audits and inspections to identify potential hazards. • Quality Control: • Establish and maintain housekeeping standards for all areas of the IT Mall and retail stores. • Conduct regular inspections to ensure that housekeeping standards are being met. • Provide feedback and coaching to staff on how to improve their performance. • Equipment Management: • Train staff on the proper use and maintenance of housekeeping equipment, such as vacuum cleaners, floor scrubbers, and pressure washers. • Ensure that equipment is properly stored and maintained. • Customer Service: • Emphasize the importance of providing excellent customer service while performing housekeeping duties. • Train staff on how to interact with customers in a professional and courteous manner. • Reporting and Documentation: • Prepare and submit regular reports on training activities, outcomes, and recommendations. • Maintain accurate and up-to-date training records. • Continuous Improvement: • Stay up-to-date on the latest trends and developments in the housekeeping industry. • Continuously evaluate and improve training programs to ensure they are effective and relevant. Qualifications and Skills: • Experience: Proven experience in housekeeping, janitorial services, or related field. Previous training experience preferred. • Knowledge: • Thorough knowledge of cleaning techniques, chemical handling, and equipment operation. • Understanding of health and safety regulations related to housekeeping. • Familiarity with customer service principles. • Skills: • Excellent communication and presentation skills. • Strong interpersonal and training skills. • Ability to motivate and coach others. • Strong organizational and time-management skills
कामाचे उद्दिष्ट: संस्थेचे, परिसराचे, मालमत्तेचे आणि व्यक्तींचे संरक्षण करणे व सुरक्षित वातावरण राखणे. मुख्य जबाबदाऱ्या: प्रवेश नियंत्रण – येणारे-जाणारे व्यक्ती, वाहन आणि वस्तूंची तपासणी करणे. परिसर गस्त – ठराविक वेळापत्रकानुसार परिसरात गस्त घालणे. CCTV मॉनिटरिंग – कॅमेऱ्यांद्वारे परिसरावर लक्ष ठेवणे. ओळख पडताळणी – आगंतुकांचे आयडी कार्ड, पास किंवा परवानगीपत्र तपासणे. सुरक्षा नोंदी ठेवणे – व्हिजिटर रजिस्टर, घटना अहवाल, हजेरी व ड्युटी लॉग भरने. आपत्कालीन प्रतिसाद – चोरी, आग, अपघात किंवा भांडणासारख्या घटनांवर तातडीने प्रतिसाद देणे. नियम व शिस्त राखणे – संस्थेच्या सुरक्षा धोरणांचे पालन सुनिश्चित करणे. कर्मचारी व पाहुण्यांना मदत करणे – योग्य दिशादर्शन व सहाय्य करणे. फायर सेफ्टी उपकरणे तपासणे – फायर एक्झटिंग्विशर, अलार्म व आपत्कालीन बाहेर जाण्याचे मार्ग कार्यरत आहेत की नाही हे पाहणे. गेट ड्युटी व बॅगेज तपासणी – पिशव्या, पार्सल किंवा सामानाची तपासणी करणे. पात्रता: किमान शैक्षणिक पात्रता: १०वी उत्तीर्ण. पूर्वानुभव असल्यास प्राधान्य. शारीरिक तंदुरुस्ती व मानसिक स्थैर्य आवश्यक. कौशल्ये: वेळेचे भान व शिस्तपालन. संवाद कौशल्ये (मराठी/हिंदी/इंग्रजी असल्यास उत्तम). आपत्कालीन परिस्थितीत निर्णयक्षमता. कामाचे वेळापत्रक:८/१२ तासांची शिफ्ट (दिवस/रात्र). आठवड्याचे ६ दिवस किंवा नियमानुसार.
Company Description Expert Security Services is the leading supplier of security services in Pune, renowned for its customizable training programs for security guards. We proudly maintain a large pool of qualified personnel, enabling us to schedule security staff for a variety of situations and events. Our services include security guards, bouncers, lady security guards, housekeeping, pest control, event security guards, and personal security guards. We are committed to training and supervising our staff to provide superior service to our clients. Role Description This is a full-time on-site role for an Operations Training Manager located in Pune. The Operations Training Manager will oversee the development and implementation of training programs for security personnel. Responsibilities include managing training schedules, conducting training sessions, evaluating the effectiveness of training, and continuously improving training materials and methods to ensure the highest standards of service. The role also requires preparing reports, analyzing training needs, and maintaining training records and documentation. Qualifications Skills in Training Management, Training, and Training & Development Strong Analytical and Communication skills Proficiency in developing and implementing training programs Experience in the security industry is a plus Excellent organizational and multitasking abilities
Responsibilities: * Conduct security training sessions * Implement emergency response plans * Manage physical security measures * Monitor industrial sites & respond to incidents * Oversee guard force operations Provident fund