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2.0 - 8.0 years
3 - 4 Lacs
Udaipur
Work from Office
Inspect guest rooms, public areas, pool, etc after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (eg, small print). Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
2.0 - 6.0 years
4 - 7 Lacs
Udaipur
Work from Office
Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
Bengaluru
Work from Office
JOB DESCRIPTION: Job Role: Stores Operations Partner Job Location: Bangalore Department: Strategic Sourcing About Syngene Syngene ( www. syngeneintl. com ) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit. Mandatory expectation for all roles as per Syngene safety guidelines: Overall adherence to safe practices and procedures of oneself and the teams aligned Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company s integrity & quality standards Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times. Ensuring safety of self, teams, and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace. Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self Compliance to Syngene s quality standards at all times Hold self and their teams accountable for the achievement of safety goals Govern and Review safety metrics from time to time Job Purpose Responsible for achieving business objectives by ensuring the timely receipt, safe storage, accurate accounting (GRN), and issuance of raw materials, packing materials, hazardous, flammable, toxic, and pyrophoric substances, consumables, stationery, capital goods, etc. Also accountable for maintaining a safe workplace, meeting the needs of internal customers, and ensuring compliance with external stakeholders, including regulatory authorities and statutory bodies, as required from time to time. Key Responsibilities: Material Handling & Storage: Receipt of all kinds of materials including room temperature, cold storage, hazardous, toxic, pyrophoric, flammable, explosive, reducing agents, peroxide-forming chemicals, restricted, licensed, controlled substances, reagents, general consumables, lab items, and packing materials. Store chemicals at the appropriate temperature as recommended by the manufacturer. Do thorough verification, segregation, barcoding, and storage as per chemical compatibility zones and temperature requirements. Ensure that material weight does not exceed the allowed capacity of storage racks. Maintain good housekeeping store containers on racks with secondary trays, ensure adequate holding capacity, and avoid carton boxes, fire load materials, leaks, or corroded containers. Ensure only authorized store personnel enter temperature-controlled storage areas. Safety & Compliance Adhere to safety practices and attend all mandatory safety and SOP trainings. Ensure adequate and suitable spill kits are available and coordinate with EHSS for any requirements. Be adequately trained and confident in handling emergencies, including chemical spills. Do not leave the store open or allow contract staff to handle activities alone. Ensure contract staff are trained in safety procedures and wear appropriate PPE. Ensure proper illumination, air circulation, and a suffocation-free environment in storage areas. Monitor emergency equipment functionality smoke detectors, sensors, alarms, fire extinguishers, and engineering items. Observe and report abnormalities to your manager and relevant departments (ERT, EHSS, E&M). If taking sedative medication, inform your manager and avoid handling sensitive chemicals. Documentation & Reporting Post all transaction entries in SAP and maintain real-time records for audit readiness. Strictly follow SOPs, protocols, and checklists applicable to all activities. Responsible for safety, sustainability, audit compliance, and real-time documentation. Ensure training on data integrity and ethics is completed on time. Share any additional training needs with your reporting manager. Additional Responsibilities Handle compressed gas cylinders. Manage solvent stock uploads in SAP, coordinate loading/weighing of metal, paper, and other scrap. Support CAPEX unloading and handover to respective plant users. Handle LN2 and LCO2 tank operations. Educational Qualification: Bachelors degree / BSc with relevant experience (preferably with Chemistry/Biology as one of the subjects) Technical/Functional Skills: Warehouse / Logistics / SEZ compliance SAP MM module expertise Chemical safety and compatibility knowledge Hazardous risk identification and prevention Cold and ambient storage management SDS and documentation handling Emergency response (spills, leaks, firefighting) Effective communication Proficient in MS Word and Excel Good knowledge on Pharmaceuticals / CRO / CDMO Syngene Values: All employees will consistently demonstrate alignment with our core values Excellence Integrity Professionalism Experience: Minimum 0 2 years of hands-on experience in warehouse operations, preferably within the pharmaceuticals or life sciences industry (Freshers with relevant academic background / internship experience). Material Receipt & Verification Receive and inspect materials including hazardous, flammable, and temperature-sensitive items as per SOPs. Inventory Management Maintain accurate stock records in SAP MM; perform regular stock audits and reconciliations. Storage Compliance Store materials based on chemical compatibility and temperature requirements (cold/ambient). Safety & Emergency Handling Follow safety protocols; trained in handling chemical spills, leaks, and emergency situations. Documentation & Traceability Ensure real-time SAP entries and maintain audit-ready documentation. Coordination with Cross-Functional Teams Work closely with QA/QC, Purchase, and EHSS for material clearance and issue resolution. Housekeeping & 5S Practices Maintain clean, organized, and compliant storage areas; implement lean practices. Scrap & CAPEX Handling Manage scrap documentation and disposal; support unloading and handover of capital goods. Behavioral Skills: Partners with Customer Understands customer needs Drives Accountability Stakeholder management skills Equal Opportunity Employer: .
Posted 2 weeks ago
2.0 - 5.0 years
1 - 1 Lacs
Lucknow
Work from Office
Responsibilities: * Manage hostels & supervise residents * Maintain cleanliness & housekeeping standards * Ensure safety & security protocols * Coordinate warden activities & events * Oversee accommodations & caretaking duties Free meal
Posted 2 weeks ago
2.0 - 7.0 years
5 - 8 Lacs
Hyderabad
Work from Office
SUMMARY Bellboy We are seeking a friendly and attentive Bellboy to join our team and provide exceptional hospitality to our guests. The ideal candidate will have a passion for customer service, attention to detail, and physical fitness. As a Bellboy, you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay. Responsibilities Warmly greet guests upon arrival and assist with transporting luggage to and from rooms. Escort guests to their rooms, provide information about room features, and offer general hotel information. Assist guests during check-in and check-out processes. Handle guest requests such as transportation arrangements, luggage storage, and item delivery. Promptly deliver messages, parcels, or newspapers to guest rooms. Maintain the lobby and entrance areas in a neat, clean, and welcoming condition. Collaborate with concierge, housekeeping, and front desk to address guest needs. Assist with parking or arranging trolleys, if necessary. Monitor the luggage room to ensure the safety and proper tagging of stored items. Be attentive and responsive to guests needing special assistance, including the elderly or disabled. Maintain professional grooming, posture, and hospitality etiquette at all times. Requirements High school diploma or equivalent Minimum of 2 years of experience in hospitality or customer service Proficiency in English and/or the local language (additional languages are a plus) Excellent personal grooming and etiquette Strong communication and interpersonal skills Physical fitness able to lift and carry luggage Polite, patient, and service-oriented attitude Knowledge of the hotel layout and nearby areas is beneficial
Posted 2 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Jaipur
Work from Office
Responsibilities: * Maintain cleanliness in kitchen area * Assist with food preparation & presentation * Support pantry operations * Clean dishes, utensils & equipment * Perform helper activities as needed Health insurance
Posted 2 weeks ago
3.0 - 8.0 years
5 - 8 Lacs
Hyderabad
Work from Office
SUMMARY Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner. Responsibilities: Warmly and professionally greet and welcome arriving guests. Assist with seamless check-in and check-out processes. Provide comprehensive information about hotel services, local attractions, and travel directions. Demonstrate patience and problem-solving skills when handling guest complaints and requests. Proactively address service issues based on guest feedback. Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction. Maintain accurate guest records using the Property Management System (PMS). Organize special services including birthday setups, airport transfers, and wake-up calls. Provide extra attention to detail for VIP and repeat guests. Actively promote hotel services, amenities, and upgrades as appropriate. Requirements 3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations. Flexibility to work in shifts, including weekends and holidays.
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
maharashtra
On-site
As an intern at Expansive Solutions, your day-to-day responsibilities will include handling various office administration tasks such as supervising housekeeping, maintenance, paper filing, attendance, timesheet management, expense vouchers processing, and travel bookings. You will also be responsible for liaising with external vendors and service providers including chartered accountants, company secretaries, contract workers, telephone & broadband service providers, landlords, and graphic designers. Additionally, you will assist your manager with schedule management by making calls, booking appointments, and maintaining compliance calendars. You will also be involved in organizing company events as required and providing support to team members when needed. Expansive Solutions, founded in 2014 and based in Pune, India, is dedicated to delivering business value through data science and analytics solutions. The company offers a wide range of products and services including consulting, business transformation, visualization dashboards, algorithms for pattern detection, predictions, decision support, advanced machine learning, and AI-based process automation.,
Posted 2 weeks ago
2.0 - 5.0 years
2 - 5 Lacs
Chennai, Tamil Nadu, India
On-site
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: Air conditioning and refrigeration Electrical Mechanical Plumbing Pneumatic/electronic systems and controls Carpentry and finish skills Kitchen equipment Vehicles Energy conservation General building maintenance Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and thorough cleanup of the painting or repair area. Test, troubleshoot, and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Preferred Qualifications: Education: High school diploma or GED equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. Required Qualifications: License or Certification: Driver's License.
Posted 2 weeks ago
10.0 - 16.0 years
10 - 16 Lacs
Bengaluru, Karnataka, India
On-site
CLS Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in the Operations area to support department and/ or function objectives Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives Specific Job Summary The Senior Director of Operations is responsible for overseeing Rooms Operations, Food & Beverage Operations and Quality Assurance for all hotel brands in the assigned Market A key responsibility is to ensure pull through of programs, processes and initiatives at the property level Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&B concepts, front office, housekeeping, spa and recreation CANDIDATE PROFILE Education and Experience A professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience College degree and/ or relevant experience generally required 10 years progressive work experience in the hotel industry with focus in Rooms/ F&B Operations Proven experience in understanding contracts, presentation/ public speaking skills, International SOP s, operations budgets and capital budgets is essential Considerable work experience in any market in a similar role is preferred CORE WORK ACTIVITIES CLS Expected Contribution Develops operating plans and workable business processes for own department in alignment with function strategy Manages larger business processes and/ or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results Responds to, solves and makes decisions on business requests that have broader department impact and/ or moderate risk Presents alternative solutions to business issues by leveraging the broader organization Is responsible for own work and contributing to team, department and/or business results May direct work of non-management staff Typically influences work of cross-functional or extended teams Assists more senior associates in achieving business results by: Acting in a consultative fashion to implement programs impacting the broader organization Assisting in the development and communication of broader organizational goals Achieving results against budget within scope of responsibility Taking calculated risks to move the department or team forward Developing and using systems to organize and keep track of information Balancing the interests of own group with the interests of the organization Working with others to identify and remove barriers to success Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge Performs other duties as appropriate Specific Expected Contribution Rooms Operations - assists hotel management teams with the successful implementation of all initiatives and programs Food & Beverage Operations - assists hotel management teams with the successful implementation of all initiatives and programs Quality Assurance - ensures all hotels understand and comply with company brand standards and International Quality Assurance Program Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS Ensures brand standards are in place at all hotels Food and Beverage Concepts - assists property management with execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits Food Safety - ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the Area New Openings/ Conversions - assists in the coordination of pre-opening, task force, 5SU and operations technical training Assists in coordination of technical training for Market Coordinates task force as needed for problem properties Ensures area hotels operate with respect to specific brand service programs Responds to complex or ambiguous situations without losing focus of key hotel objectives Together with MVP and Senior ADOPs, consistently recognizes and rewards outstanding associate performance in improving area s hotels performance and/ or customer satisfaction Improves business results by leveraging shared resources and processes Also initiating revenue driving initiatives for F&B areas and spas Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner Plays role in continually developing and attracting new diverse, high-caliber talent that makes a strong positive impact on the organization Looks outside Marriott to identify and implement innovations that improve business performance Role: Head - Operations Industry Type: Hotels & Restaurants Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate
Posted 2 weeks ago
11.0 - 13.0 years
5 - 8 Lacs
Ahmedabad, Gujarat, India
On-site
Respond to and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including kitchen and mechanical room items. Visually inspect tools, equipment, or machines for functionality. Carry equipment (e.g., tools, radios) as required for maintenance tasks. Identify, locate, and operate shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate daily activities and issues to the next shift using approved communication methods. Acquire knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, and other related areas. Perform surface preparation, painting, minor drywall and wood trim repair, light bulb, and A/C filter replacement. Test, troubleshoot, and repair all types of equipment, plumbing, electrical components, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory tasks. Use the Lockout/Tagout system for safety before performing maintenance work. Perform repairs on landscaping and external sprinklers. Display basic computer skills (input air handler schedules, make temperature changes). Follow company safety and security policies; report hazards, accidents, or injuries; complete safety certifications. Maintain clean and professional uniform and personal appearance. Welcome and acknowledge all guests according to company standards, address service needs, assist individuals with disabilities, and show genuine appreciation. Adhere to quality expectations and standards. Develop positive working relationships with team members to reach common goals. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds independently and heavier objects with assistance. Perform physical tasks such as moving up and down stairs, ramps, and ladders, and bending, twisting, or stooping. Enter and locate work-related information using computers. Perform other reasonable duties as requested. Preferred Qualifications: High school diploma or GED equivalent. Some experience in general maintenance, painting, surface preparation. Experience in hotel engineering/maintenance is a plus. Required Qualifications: Driver's License.
Posted 2 weeks ago
7.0 - 14.0 years
7 - 14 Lacs
Pune, Maharashtra, India
On-site
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 year's experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.
Posted 2 weeks ago
0.0 - 2.0 years
0 - 2 Lacs
Pune, Maharashtra, India
On-site
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools, kitchen, and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate daily activities and issues to other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in categories like air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems, carpentry, kitchen equipment, and energy conservation. Perform surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and cleanup of repair areas. Test, troubleshoot, and perform basic repair on equipment, plumbing (e.g., plunge toilets, unclog drains), electrical components, lamps, extension cords, vacuum cleaners, internet devices, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping and external landscaping sprinklers. Display basic computer skills, including inputting air handler schedules and making temperature changes. Follow company and safety/security policies; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and appearance are clean and professional; maintain confidentiality and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest needs, assist individuals with disabilities, and thank guests. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others and support team goals. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Preferred Qualifications: High school diploma or GED equivalent. Some experience in general maintenance, exterior and interior surface preparation, and painting. Experience in hotel engineering or maintenance is a plus. No supervisory experience required. Required Qualifications: Driver's License.
Posted 2 weeks ago
0.0 - 2.0 years
0 - 2 Lacs
Bengaluru, Karnataka, India
On-site
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools, kitchen, and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate daily activities and issues to other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in categories like air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems, carpentry, kitchen equipment, and energy conservation. Perform surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement, and cleanup of repair areas. Test, troubleshoot, and perform basic repair on equipment, plumbing (e.g., plunge toilets, unclog drains), electrical components, lamps, extension cords, vacuum cleaners, internet devices, and other guestroom items. Program TVs and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping and external landscaping sprinklers. Display basic computer skills, including inputting air handler schedules and making temperature changes. Follow company and safety/security policies; report maintenance problems, hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and appearance are clean and professional; maintain confidentiality and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guest needs, assist individuals with disabilities, and thank guests. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others and support team goals. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing 50 pounds or less without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. Preferred Qualifications: High school diploma or GED equivalent. Some experience in general maintenance, exterior and interior surface preparation, and painting. Experience in hotel engineering or maintenance is a plus. No supervisory experience required. Required Qualifications: Driver's License.
Posted 2 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Panjim, Goa, India
On-site
Our jobs arent just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
Posted 2 weeks ago
8.0 - 9.0 years
8 - 9 Lacs
Chennai, Tamil Nadu, India
On-site
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Posted 2 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Delhi, India
On-site
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success: Ensuring a safe workplace Following company policies and procedures Maintaining confidentiality Upholding quality standards Ensuring your uniform, personal appearance, and communications are professional Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Posted 2 weeks ago
2.0 - 6.0 years
2 - 6 Lacs
Bengaluru, Karnataka, India
On-site
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success: Ensuring a safe workplace Following company policies and procedures Maintaining confidentiality Upholding quality standards Ensuring your uniform, personal appearance, and communications are professional Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 5 Lacs
Hyderabad, Telangana, India
On-site
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Posted 2 weeks ago
0.0 - 5.0 years
1 - 5 Lacs
Ahmedabad, Gujarat, India
On-site
Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Post caution signs. Contact other departments directly for urgent repairs. Deliver guest requests and set up furniture items in guest rooms as requested. Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts. Clean, maintain, and store cleaning equipment. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded a housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Posted 2 weeks ago
2.0 - 7.0 years
2 - 7 Lacs
Cochin, Kerala, India
On-site
Our jobs arent just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 5 Lacs
Siliguri, West Bengal, India
On-site
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Thane, Maharashtra, India
On-site
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Preferred Qualifications Education : High school diploma or GED equivalent. Related Work Experience : At least 1 year of related work experience. Supervisory Experience : No supervisory experience. License or Certification : None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Panjim, Goa, India
On-site
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 year's experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Aurangabad, West Bengal, India
On-site
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of Do Not Disturb rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list. Complete required Housekeeping paperwork. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Preferred Qualifications Education : High school diploma or GED equivalent. Related Work Experience : At least 1 year of related work experience. Supervisory Experience : No supervisory experience. License or Certification : None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 2 weeks ago
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