Hotel Manager

Job Description

We are seeking a dynamic and experienced Hotel Manager to oversee the day-to-day operations of our boutique hotel, which includes 11 guest rooms, a full-service restaurant, a rooftop café, banquet and conference facilities, and a pool. The ideal candidate will ensure exceptional guest service, maximize profitability, manage staff across all departments, and uphold high standards of cleanliness, safety, and hospitality. Key Responsibilities: 1. Operations & Guest Services Ensure smooth daily operations across all hotel departments (front desk, housekeeping, F&B, events, pool, and maintenance). Monitor guest satisfaction and respond promptly to guest complaints and feedback. Implement and uphold service standards to ensure exceptional guest experiences. 2. Staff Management Recruit, train, schedule, and supervise hotel staff. Conduct performance reviews and ensure team motivation and productivity. Maintain a positive and professional work environment. 3. Financial Management Prepare and manage budgets, monitor expenses, and optimize operational costs. Analyze revenue reports and implement strategies to maximize room occupancy, restaurant/café revenue, and event bookings. Approve payroll, vendor payments, and purchases. 4. Sales, Marketing & Events Collaborate with the marketing team to promote the hotel on OTAs, social media, and local networks. Oversee event bookings, planning, and execution (banquet, conferences, etc.). Drive upselling opportunities and guest loyalty initiatives. 5. Facility Maintenance & Compliance Ensure the property, including rooms, pool, café, and banquet areas, are maintained in excellent condition. Oversee safety, hygiene, and health protocols across departments. Ensure compliance with local laws, licensing, fire safety, and employment regulations. Requirements: Bachelor’s degree in Hotel Management or related field (preferred). 2+ years of experience as a Hotel Manager (hospitality industry) Strong leadership, organizational, and communication skills. Proficient in property management systems (PMS) and Microsoft Office. Ability to work under pressure and handle multiple responsibilities. Customer-first mindset with a passion for hospitality and service excellence. Benefits: Competitive salary + performance bonuses Meals during shifts Accommodation (if applicable) Opportunity for career growth within the hospitality group Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Work Location: In person Application Deadline: 20/06/2025 Expected Start Date: 01/08/2025