Hotel Front Office Manager

Front Office Manager

The Front Office Manager is responsible for overseeing the daily operations of the front desk team, ensuring that all guest services are provided in a friendly, efficient, and professional manner. This role involves managing guest check-ins and check-outs, handling guest inquiries and concerns, and maintaining the smooth flow of communication between various hotel departments. The Front Office Manager will also oversee staff training, scheduling, and performance, ensuring the front desk is always fully staffed with highly motivated team members. Key Responsibilities: Guest Service & Relations Ensure exceptional guest service standards are met at all times. Address guest concerns or complaints promptly and professionally, ensuring high guest satisfaction. Assist with VIP guests, special requests, and bookings. Handle guest reservations, check-ins, check-outs, and billing inquiries efficiently and accurately. Team Leadership & Supervision Supervise, train, and motivate the front desk team to deliver outstanding customer service. Manage daily front desk operations, including employee schedules, performance evaluations, and ongoing development. Lead by example, providing a positive work environment and fostering teamwork. Operational Efficiency & Administration Ensure smooth and efficient front desk operations, including managing room inventory, reservations, and room assignments. Oversee cash handling, including daily cash outs, billing, and transaction reconciliation. Maintain the hotel’s front desk systems, ensuring accuracy of guest data, room status, and reservations. Communication & Coordination Act as the main liaison between the front desk and other hotel departments, ensuring seamless communication and collaboration. Ensure all important guest information and requests are passed on to relevant departments (Housekeeping, F&B, Maintenance, etc.). Maintain a comprehensive knowledge of hotel facilities, services, promotions, and local attractions to assist guests effectively. Health & Safety Compliance Enforce and uphold hotel policies regarding health, safety, and security procedures. Handle emergency situations and incidents, following the proper protocols. Reporting & Financial Management Generate daily, weekly, and monthly reports on occupancy, guest satisfaction, and department performance. Assist with budgeting and cost control for the front office department. Qualifications & Skills: Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred). Previous experience (3-5 years) in front office operations, with at least 1-2 years in a managerial role. Strong leadership and team management skills. Exceptional customer service and interpersonal skills. Ability to multitask, solve problems, and remain calm under pressure. Proficiency in hotel management software (e.g., Opera, Fidelio, or similar). Excellent communication skills, both verbal and written. Knowledge of local attractions and area to provide recommendations to guests.

Working Conditions

Must be available to work a flexible schedule, including evenings, weekends, and holidays. Ability to stand or sit for long periods and work in a fast-paced environment. The role may require occasional lifting or carrying of light items, such as guest baggage.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided

Work Location: In person