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Hiring-Branch Customer Service Manager-upto 5 LPA @Wasim

2 - 7 years

4 - 5 Lacs

Washim

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Operations NEFT Housing Finance Gold Customer Service Branch Operations Retail Asset Audit Home Loans RTGS Bank Audit Loan Operations Retail Assets Housing Loan Mortgage Loans Bank Operation Audit Report Gold Loan Lap Retail Asset Operations Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT), Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs. He/ She handles Internal and External Audit, provides data and oversees audit queries. The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports, Disbursement of Home loan, LAP ,Gold loan and other loan operation process Responsible for Operations & Business Development of branch on FD & CASA & TPP front. Responsible for checking the all types of AOF source by the Branch Staff and process the same within the TAT. Responsible for all the verification of the Branch Vouchers. Responsible for ensuring that the Branch Targets are meet in given TAT time. Also administer and manage overall operations of branch from all perspective. To formulate various strategies to achieve desired monthly collection target. To sensitize defaulting customers about impact on CIBIL score, subsequent consequences of non-payment of EMIs. To identify customers with excellent track record, recognize their efforts, reward them appropriately which will help us to create awareness in that vicinity. Assisted the Branch officials in resolving the audit related issues and compliance accountable for the effective functioning of the Branch and field staff under it. Will be handling the Branch simulation activity of the bank. Preferred candidate profile: Have to currently working. Note: Non-working candidates will not considered. 2-4+ Years of relevant experience Regards, Sandipa Dutta 7980475998

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