HIH - Data Engineering Senior Analyst

Data Engineer – Enterprise Knowledge Management

Career Architecture Title: HIH – Data Engineering Senior Analyst

Position Overview

The Data Engineer plays a critical role in building and maintaining the data infrastructure that powers Knowledge Management reporting and analytics. This role is responsible for delivering accurate, timely and well-governed data through scalable ETL pipelines and optimized data models to support Tableau dashboards and operational reporting.

Enterprise Knowledge Management (EKM) owns the knowledge management platform known as KnowledgeXchange. This platform is used by various lines of business throughout Cigna and Evernorth. The platform is powered by Salesforce Knowledge, Coveo AI search, and Cigna’s GenAI Platform. Our mission is to revolutionize the way we solve issues by improving the findability and usability of knowledge through a knowledge-sharing community for the benefit of those we serve, while normalizing and modernizing the technology that enables knowledge capture, structure, reuse, improvement, and delivery. The EKM Data Analytics team is responsible for managing, enhancing, and supporting the data warehouse, the data pipelines, dashboards and reports related to the utilization of KnowledgeXchange.

Responsibilities

< >Design, develop and maintain ETL/ELT pipelines using tools like BOOMI, Informatica, and SSIS.Build, optimize, and validate data tables and views to ensure consistency, accuracy, and alignment with business definitions.Collaborate with stakeholders to gather data requirements and translate them into robust data solutions.Ensure data accuracy, completeness, and consistency through validation routines, reconciliation checks, and proactive monitoring.Partner with Tableau administrators to enable secure access to trusted data sources and support dashboard performance.Develop and manage job schedules, alerts, and automation logic for timely delivery of data.Respond to ad hoc requests by curating accurate datasets aligned with existing models.Evaluate and onboard new data sources to expand Knowledge Management reporting capabilities.Maintain and contribute to a centralized data dictionary and metadata repository for Knowledge Management datasets.Work cross functionally to troubleshoot pipeline issues, optimize performance, and support audit and compliance needs.Document data workflows, data models, and transformation logic for transparency and long-term sustainability.

Required Skills

< >Advanced SQL skills and hands-on experience with Snowflake or equivalent data warehouse platforms.Understanding of data accuracy, governance, metadata, and lineage.Familiarity with job orchestration and monitoring best practices.Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.Excellent analytical, problem-solving, and cross-functional collaboration skills.Proficiency with ETL tools (e.g. BOOMI, Informatica, SSIS).Required Experience

< >3-5 years of total experience3+ years in data engineering, data integration, or analytics engineering roles.Experience with Databricks for data processing, transformation, and orchestration within cloud-based data environments.Experience supporting enterprise reporting environments, ideally Tableau.Required Education

< >Bachelor’s or Master's degree in relevant discipline or equivalent experience required

Desired Experience and Skills

< >Experience working in Agile environment; familiarity with Agile tools like Jira.Knowledge of knowledge management concepts, platforms, and key performance indicators.

Location & Hours of Work

< >Full-time position, working 40 hours per week. Expected overlap with US hours as appropriatePrimarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services