Head of Professional Services

Implementation Leadership & Governance

 Lead all implementation programs across products, regulatory platforms, upgrades, data migrations, and custom

IT solutions.

 Establish delivery governance frameworks, execution models (Agile/Hybrid), and milestone-based tracking to

ensure predictable outcomes.

 Maintain strict implementation discipline across scope, timelines, quality, compliance, and stakeholder

alignment.

 Oversee validated system implementations adhering to ERES, ANNEX 11, and 21 CFR Part 11.

Professional Services Operations & Profitability

 Run Professional Services as a profitable practice with ownership of utilization, margins, and delivery efficiency.

 Govern T&M, Fixed Bid, and Transaction-based pricing models; lead SOW/ROM creation, estimations, and

contractual compliance.

 Standardize templates, processes, accelerators, and best practices for repeatable, scalable service delivery.

Customer Success During Implementations

 Lead executive-level engagement for implementation programs ensuring transparency, risk mitigation, and

expectation management.

 Conduct global workshops, requirements alignment sessions, UAT planning, and go-live orchestration.

 Ensure seamless handovers to post-go-live support and Customer Success teams.

Cross-Functional Collaboration

 Partner with Product & Engineering to align implementation planning with product roadmaps, release cycles,

and platform capabilities.

 Collaborate with Sales for pre-sales discovery, estimation, and solutioning for strategic opportunities (while

ensuring PS is not a sales support function).

Head of Professional Services (Implementation)

 Engage Domain Excellence teams to ensure regulatory workflows, compliance requirements, and functional

design are executed with accuracy.

Vendor & Partner Management

 Manage vendor engagements including capability assessment, price negotiation, delivery oversight, and risk

management.

 Ensure external partners adhere to Freyr’s quality, compliance, and delivery standards.

Global Team Leadership

 Lead and expand global implementation teams across PMO, Technical Consultants, Functional experts,

Migration teams, and Validation specialists.

 Build delivery capability for regulatory platforms such as Veeva Vault, CARA, RIMS, eCTD, and enterprise

technologies (OpenText-ECM, SAP, .NET, Java, mobile).

 Foster a culture of accountability, clarity, governance discipline, and customer-centric delivery.