Head of Professional Services

Role & responsibilities

• Lead and manage the optometry department across all retail locations, including hiring,

training, and mentoring optometrists and support staff.

• Develop and implement quality assurance protocols and standards to ensure

consistency and accuracy of eyetests across the country

• Foster a collaborative and positive work environment that promotes professional growth

and development.

• Oversee the delivery of optometric services, including comprehensive eye exams, and

contact lens fittings.

• Ensure compliance with all regulatory and accreditation requirements.
• Monitor financial performance, optimize resource allocation, and identify opportunities

for cost savings.

• Implement evidence-based practices and stay current with advancements in optometry

by driving the optometry SME team

• Maintain a customer-centered approach, ensuring that all customers receive

personalized and compassionate care.

• Address complex or escalated customer cases and ensure customer satisfaction and

implement improvements based on feedback.

• Collaborate with other departments and leadership to align the optometry services with

the overall goals of the organization.

• Enable ongoing education and training to the optometry team to ensure continuous

professional development via the Optometry SME

• Represent the organization in professional associations and at industry conferences.
• Build relationships with optometry colleges, healthcare providers, and other

stakeholders.

Preferred candidate profile

• Minimum 10 years of experience in Operations ,
• Minimum 3 years Quality Assurance / Process improvements
• Must have experience of leading large teams of up to 500 people and more
• Preferred Top tier MBA ,
• Preferred Six sigma black belt
• Strong analytical and a deep dive skills
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement clinical protocols and standards.
• Strategic thinker with strong business acumen and financial management skills.
• Experience in a retail setting is highly desirable