Head Learning & Talent Development Delhi Business Unit

Head L&TD- Delhi Business Unit

Role Overview

The Delhi BU Head – Learning & Talent Development (L&TD), will be responsible for leading, designing, executing, and continuously improving the training and development strategy execution to ensure operational excellence, safety, compliance, and customer service standards are consistently met as per AISATS and customer airline requirements. This is a hands-on, high-impact leadership role overseeing the end-to-end L&TD function including regulatory training, technical & functional capability building, customer experience & behavioral interventions, on-the-job training (OJT), and leadership development for all ground handling staff at Delhi.

SPECIFIC RESPONSIBILITIES

Strategic Ownership & Planning

• Lead the L&TD function at Delhi BU aligned with AISATS business priorities and regulatory standards (DGCA, ISAGO, Airline SOPs).
• Drive training strategy and execution to ensure skill readiness, compliance, and customer centricity across ramp, passenger, baggage, and load control functions.
• Forecast training demand basis business growth, attrition trends, and audit observations.
• Oversee Academy trainings and timely release of batches

Training Delivery & Management

• Ensure all mandatory, technical, safety, and SOP-based trainings (e.g., SMS, AVSEC, ramp operations, DGR) along with grooming and customer service trainings are delivered as per timelines and standards as defined in AISATS manuals.
• Oversee the station-wide OJT program ensuring quality, monitoring, and documentation.
• Conduct periodic audits of training effectiveness and instructional quality.

People Development

• Identify and build a pipeline of internal trainers and subject matter experts (SMEs).
• Launch and sustain upskilling and reskilling initiatives for frontline, supervisory, and managerial roles.
• Facilitate behavioral, soft skills, and leadership development modules in collaboration with central L&TD or external vendors.

Stakeholder & Compliance Management

• Collaborate with operational heads, HR, safety, and quality and customer airline teams to proactively address skill gaps.
• Ensure 100% training compliance for all operational, safety, and airline partner SOPs.
• Liaise with airline clients on training-related matters.

Reporting & Analysis

• Maintain and publish periodic reports on training KPIs (TNA, throughput, compliance %, effectiveness scores).
• Leverage LMS, dashboards, and training records to ensure data-driven decisions.

EDUCATIONAL QUALIFICATIONS

Minimum- Bachelor’s degree or higher education.

RELEVANT EXPERIENCE

Staff should possess the following experiences:

• Minimum 8–10 years of experience in L&TD, with at least 5 years in ground handling or aviation operations
• Proven experience of leading a training team in a high-volume operational setup (aviation/hospitality/logistics preferred).
• Have the appropriate skill set or formal qualification on understanding ISO9001 standards

PERSONAL CHARACTERISTICS & BEHAVIOURS

For a successful role, he/she should have the following traits:

• Strong understanding of ground handling operations and associated training compliance (DGCA/ISAGO).
• Excellent facilitation and coaching skills.
• Effective stakeholder management and collaboration across levels.
• Data-oriented mindset with hands-on LMS or digital learning tools.
• Strong communication, planning, and problem-solving skills

What Success Looks Like:

• 100% statutory and SOP training compliance.
• Increased operational effectiveness and reduced safety errors through training interventions.
• Engaged and certified team of trainers and OJTs.
• Recognition from BU leadership and airline partners for training quality.