Internship – Human ResourcesLocation: Mumbai Job Responsibilities:Assist in Recruitment:Review and screen resume to identify qualified candidates. Conduct initial phone screenings to assess candidate suitability.Schedule and coordinate interviews between candidates and hiring managers.Assist in drafting and posting job advertisements on various job boards and social media platforms. Onboarding:Prepare and organize onboarding materials for new hires.Ensure all necessary paperwork is completed and filed correctly.Assist in arranging onboarding requirements for new hires like ID card, email id request etc. Employee Relations:Support the HR team in organizing employee engagement activities and events. HR Administration:Maintain and update employee records in the HR database.Process HR paperwork, including Candidates CV’s, Interview Assessments etcAssist in creating and maintaining HR reports and metrics. Qualifications:Educational Background: Pursuing a degree in Human Resources, Business Administration or a related field.

Internship – Corporate Communications & Marketing Job Responsibilities:Write or draft content for company’s internal and external communications/promotional materials. The content should be consistent (with the company’s overall messaging), targeted and impactful. Submit well-written and structured drafts pertaining to AISATS’ core business verticals within set deadlines for various internal and external comms. Update existing content for the AISATS website and implement SEO practices to increase the website’s visibility. Assist with press releases, editorials, crisis communication documents and other PR-related materials for media outreach and coordinationAssistance in content creation for comms documents such as Newsletter, MySpace etc. Assistance in monitoring comments on our LinkedIn platformAssistance in capturing metrics for LinkedIn and MySpace, including creating relevant dashboardsAssistance in creating a content calendar for social mediaAssistance in creating marketing collaterals such as brochures, standees, banners etc. Assistance with researching relevant industry-specific information from national and international publications Light administrative duties and other tasks associated with the CHQ BD department. Qualifications:Pursuing graduation in Marketing, Mass Communication or relevant field (I prefer candidates in their final year so that they are free to be based at the CHQ office)Excellent written and verbal communication skills (writing samples are a plus)Proficiency in CanvaAbility to Multi-taskBasic knowledge of MS OfficeAbility to take direction and absorb information quicklyHardworking with a growth mindset

CUSTOMER SERVICE SUPERVISOR JOB PURPOSE & SPECIFIC RESPONSIBILITIES: Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight). Extend proper communication to staff periodically for delay and before schedule operations etc. Ensure safe and secure operations and flight departure on or before schedule time in coordination with the respective flight supervisors. Establish counter management, queue management and proper boarding guidelines. Coordinate crew movement as per the airline specifications. Ensure FHR is properly filled and timely signed by respective airline representative. With proper roistering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same. Provide staff information to the Duty Manager for their evaluation. Handle staff grievances and complaints and other administrative issues which need not be escalated. Ensure adequate availability of staff in each functional area. Ensure availability of required handling equipment. Ensure staff follows procedures as per training rendered Ensure terminal discipline at all times. Monitor roistering of staff for effective cross utilization. Arrange and ensure transportation of crew and staff, where applicable. Liaison with carriers, Authorities at the airport, OAL and handling agencies. Ensure that the performance standards set forth in the carrier's handling agreement are met in all respects. Contact customer airlines for their feedback. Coordinate the activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically. Monitor the flight operations including pre-flight, arrivals, and departure and post flight activities. Conduct briefing in advance of the day's operations and solutions to the problems faced by the staff periodically. Assist the Duty Manager in staff appraisal reports as per company rules. Coordinate and interact with various government agencies and maintain rapport in order to ensure smooth flight operations. Encourage staff involvement for constant operations improvement. Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager wherever required. Handle multiple tasks to maintain optimum work output. Update staff about changes and advise them about their progress periodically verbally and in writing. Ensure proper implementation of company policies and procedures. Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement. Allocate staff as per airline requirement Brief the team on special instructions and distribute the duties Ensure necessary stationery and documents for flight handling Ensure flight number, destination and time are displayed correctly Ensure filing of flight documents Ensure Special Handling Ensure Check in Counter Conduct pre-flight and post flight briefing Assist and guide team/staff when facing difficulty in handling passengers Process standby passengers, interline passengers, upgrading and passengers require special handling Coordinate between boarding, counters, arrivals, MHB staff Ensure boarding and gate function Sort out discrepancies like duplicate check-in, immigration cases, missing passengers, seat duplicating etc. Meet the Airline representative and take briefing. Take charge of flights assigned in Passenger Service Operations. Allocate the staff as per Airline requirement. Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing regulations and procedures. Ensure that each passenger is handled according to precision timing and procedures as per airlines standards. Assist and guide Customer service agent I and agent II facing difficulty in handling passengers. Process standby passengers, interline passengers, upgrading and other passengers that require special handling. Ensure staff verify validity of flight coupons and reconcile tickets with the passenger load. Coordinate between boarding control, Counters, Arrivals, MHB staff, boarding gate staff. Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in, immigration cases, seat duplication, missing passengers, upgrading and seat change etc.,) Ensure complete the Check - In Control Form or Gate Report, recording in detail any incident and action taken. Responsible for housekeeping and cleanliness of the work area. Perform any other duties as assigned by his superiors. Update self with the changes / update – Airline wise. Recording incidents and action taken Responsible for housekeeping and cleanliness of work area Perform any other functions as required by the –PAX Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS Bachelors/Master’s Degree or, Equivalent. RELEVANT EXPERIENCE Minimum 36 Months of experience in Aviation industry out of which at least 1 year should be at CSSA level. Extensive hands-on experience and training in Flight and Ground Operations Passenger Services Airline Administration Dealing with Airports and other authorities. Knowledge of Airport Safety & Security Regulations especially Terminal operations including DGR, IATA, ICAO BCAS requirements. Thorough knowledge of GHA, IATA Regulations, Airport Handling Standards. Willingness to work in night shifts and extended hours. Excellent command over spoken and written English. Adequate knowledge of computers. Sense of responsibility towards customer needs and expectations. Motivational and leadership qualities. PERSONAL CHARACTERISTICS & BEHAVIOURS Demonstrate excellent supervisory and leadership skills Good communicator and able to relate to all levels of staff with excellent interpersonal skills Fluency in written and spoken English. Individual with high energy levels. Ability to lead a diverse team and display leadership skills While handling cross-sectional team. Ability to think logically, in addition to managing operational pressure A problem solver, with the ability to make quick decisions based on available facts. Proven ability to lead, mentor and a young and dynamic group of talent. Ability to understand and interpret customer airlines operational manuals Ability to work in teams, whilst displaying a high degree of motivation, enthusiasm and commitment Show more Show less

SENIOR MANAGER RAMP JOB PURPOSE & SPECIFIC RESPONSIBILITIES To ensure the administration is working smoothly and all documents are properly maintained. To ensure that all ramp services are in accordance with the rules laid down by customer airlines and regulatory bodies at the airport, and are in concurrence to AISATS’ standards and procedures Ensure that ramp team is updates with the latest policies, procedures and regulations To provide contributions to formulate ground handling services strategies and policies in accordance with company vision, mission, values and legal procedures, and implements the approved ones To provide necessary assistance to HOD - Ramp in relations to customers and airport authorities To ensure that ramp services are recorded and billed to respective clients and to ensure there is no revenue loss To assist HOD - Ramp to reduce operational costs and optimize resources To assist HOD - Ramp to ensure that aircraft cleaning (including transit, enhances, deep and aircraft exterior cleaning) are planned as per agreed SLA with clients Leads/Coordinates his/her subordinates during his/her shifts, delivers targets, monitors and evaluates his/her subordinates’ performance and provides feedback, reports them HOD – Ramp. To make spot checks to ensure that ramp safety procedures are followed, take necessary steps to correct any irregularity in consultation with HOD-Ramp. To assist HOD - Ramp in preparing budgets for ramp services Observes customer satisfaction and makes proposals for improvement and submits them to HOD-Ramp. To prepare monthly working schedule of ramp services departments and submit them to HOD-Ramp for approval. To resolve day-to-day operations problems which are beyond the DM’s jurisdiction, and to inform HOD-Ramp of problems which exceed his/her authorizations To ensure that safety audit of customer airline is carried out as per the procedure. To ensure training schedule is prepared once a quarterly and all the staff are trained as per the requirement. To ensure service level agreements with the customer airlines are maintained within the limits specified. To ensure proper discipline is maintained. To monitor all the report s forwarded by the Duty Managers and to take necessary action as and when required. To maintain cordial relations with All Airline Representatives, Airport Authorities and all other agencies. To investigate any delays, accidents to equipment/personnel and to submit the report to higher authorities. To ensure high standard of safety in the handling of flights. To ensure the baggage is delivered as per the airline standard. Monitor the BOS system in Admin and Ramp. To ensure the roster is prepared once in a quarter. To ensure inventory of company assets is maintained and reviewed periodically. To handle any project as and when required. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS University Degree Related qualification in Business Administration RELEVANT EXPERIENCE At least 15 years of airport operational experience having worked as a Station /General Manager in an operation involving a high frequency of flights with large passenger and cargo loads Expert level knowledge of passenger Services, Cargo, Ground operations and Flight Operations Thorough knowledge of mishandled baggage practices and understanding of hardware /software protocols related to airport systems Detailed knowledge of and prior experience in the negotiation and drafting of IATA Standard Ground Handling Agreements Added knowledge of Safety and Quality standards. PERSONAL CHARACTERISTICS & BEHAVIOUR A strong business acumen Demonstrated leadership and positive performance skills as it relates to managing staff Advanced level of negotiation skills Articulate, confident ,poised and engaged Show more Show less

JOB PURPOSE To promote and profitable grow AISATS’ handling business and market share Location Bengaluru SPECIFIC RESPONSIBILITIES 1 MARKETING 1.1 Scheduled Carriers 1.1.1 New Business • Meet up with competitor-handled airlines to establish relationship and gather market information • Identify potential airline customers, contact them early, introduce AISATS and build relationship with their local and overseas management • Send out quotations tailored to new customer’s requirements • Coordinate airline visits to AISATS, personally meet airline guests on arrival and departure at airport • Present, sell, and market AISATS to airline to project AISATS as the best solution to their handling needs. • Assist to negotiate with airline for best possible rates • Finalize and expedite signing of contract 1.1.2 Contract Renewal • Monitor for relevant and opportune time to renew rates and contracts • Review customer profile, business volume and handling revenue • Propose renewal strategy and renew rate/contract successfully with customer • Encourage airline customers to take up more services from AISATS (wallet share) • Facilitate innovation of new services in working with customers and AISATS team 1.1.3 Customer Service • Service customer airlines with ops – be the customer’s advocate • Monitor market share 1.2 Ad hoc/Charter Carriers • Understand the charter market structure • Identify major players (could be agents, not necessarily charter operators) introduce AISATS and build relationship with them • Send out quotations tailored to their requirement • Monitor market share & yield and grow both • Marketing Administration • Disseminate and brief Ops and Finance on new contract and customers requirement • Keep proper and updated records on contracts • Monthly reports, study reports • Conduct audits to ensure billing is according to contract • Facilitate settlement of billing disputes • Monitor customer feedback and ops’ response and follow up • Prepare annual budget for marketing • Keep tabs on competitors Key Result areas and outcomes expected from role: • Good working relationship with customers, and airport community • Marketing and pricing strategies formulated and implemented for profitable growth • Effective marketing and excellent representation of AISATS services • Attractive proposals in response to RFPs and relentless follow up to win airline accounts • Maximum customer delight facilitated, increasing value to customers for contract extension • Solid research and reports that indicate good grasp of market industry trends and competition • Profitable growth in AISATS market share and customer wallet share. • Positive growth in AISATS branding EDUCATIONAL QUALIFICATIONS MBA or Post Graduate degree from recognized university in Marketing (Preferred) RELEVANT EXPERIENCE Three years minimum in marketing and sales Technical/Functional Skills • Excellent people skills • MS Office Savvy: conversant with excel and its data management functions, MS Word, and PowerPoint • Analytical: Able to analyze market statistics and present analysis in a coherent and professional manner • Financials: Ability to understand basic revenue concept and profitability principles. Able to calculate fees and returns • Communication, presentation and Negotiation Skills: Excellent English communications, professional presentation and sharp negotiation skills. Excellent writing skills for marketing and reply to customer feedback. Able to write reports and contribute articles for company news updates • Planning & Execution: Ability to plan corporate functions and execute events • Business Acumen and Negotiation Skills PERSONAL CHARACTERISTICS & BEHAVIOUR • Excellent communication skills • Excellent people management and leadership skills • Good Analytical and Interpersonal skills • A team leader with the ability to lead and manage cross-functional teams • Ability to adapt various computerized systems • Must have good to excellent relations with regulatory authorities and governing bodies in a domestic location • Responsible and accountable for overall Quality, Safety and Security of operations. Show more Show less

FINANCE CONTROLLER Reporting to: Head of Finance / CFO Scope: Focusses on Fund Management and oversees internal control implementation, assists with budget preparation, ensures reporting compliance, and manages the transaction reporting process. Key Responsibilities: Fund Management and Reporting: Responsible for overseeing and managing the funds in the organization Budget Preparation: Assisting in the creation of the annual budget and monitoring its implementation. Financial Reporting: Ensuring accurate and timely financial reports, including balance sheets, income statements, and cash flow statements. Compliance: Making sure that all financial reporting complies with regulatory standards and internal policies. Manage and monitor Banking limits and requirements. Financial Management and Analysis : Involves the strategic planning and analysis of financial activities to ensure the company's financial health Financial Analysis: Analyzing financial data to identify trends, variances, and opportunities for improvement Risk Management: Identifying financial risks and developing strategies to mitigate them Decision Support: Providing financial insights and recommendations to support business decisions MIS preparation for Management Corporate Tax Handling : Ensuring compliance with tax laws and optimizing the company's tax position: Tax Compliance: Ensuring that the company complies with all relevant tax regulations and filing requirements. Tax Planning: Developing strategies to minimize tax liabilities and take advantage of tax incentives Handling of Income Tax related matters and Assist CFO in hearings with CIT. Handling of scrutiny cases with IT, Service Tax and others. Treasury Management: Ensure sufficient liquidity for operations, paying attention to working capital management and debt servicing. Develop and implement cash flow forecasting models to ensure smooth operations and financial stability. Collation of data for Projects assigned specifically for monitoring EDUCATIONAL QUALIFICATIONS CA with at-least 12 or more years of experience RELEVANT EXPERIENCE Exposure into Operations Accounting is mandatory Excellent communication & presentation skills Working knowledge of SAP and process understanding, Experience in a multi-location, multi divisional set up with exposure to tight time schedules Ability to work under pressure. Should be able to work at multiple levels at the same time Knowledge of commercial laws and its application to service industry particularly aviation sector would be an added advantage. PERSONAL CHARACTERISTICS & BEHAVIOUR Personal and High level of commitment and Integrity is a must. Should be a tough task master and must be able to lead from the front Internal Interactions: Intra BU, Inter-location coordination, peers, superiors and subordinates & senior management. External Interactions: Consultants / Auditors, Banks, Vendors, Customers, Statutory authorities Responsible and accountable for overall Quality, Safety and Security of operations. Show more Show less

HEAD – SAFETY (L1) Location: Delhi JOB PURPOSE To provide leadership in the implementation of the Company’s efforts; to plan, implement and supervise the onsite Corporate Safety, Environment & Health program and ensure compliance with the Company philosophy at all stations handled by AISATS. SPECIFIC RESPONSIBILITIES Provides Leadership in the implementation of Company’s efforts. Plans, implements and supervises the Corporate Safety, Environment & Health program with a view to ensure compliance with Company philosophy and local regulations as required. Researches new Regulations and Developments in the field of safety, environment & Health and recommends changes in the Company’s program. Ensures full compliance and relevancy of Safety, Environment & Health plan. Identifies hazardous working conditions and unsafe work practices through site visits, safety plans and initiates action for elimination of such working conditions and practices. Reinforces Safety, Environment & Health awareness in a manner that promotes cooperation and improves morale. Creates a working atmosphere that promotes openness and a high level of enthusiasm and morale in the field and making Safety, Environment & Health as a way of life in the company Conducts work area inspections and assists in personal injury and property damage investigations. Interacts with the relevant Authorities on all issues of safety, environment and health in the organization. Provides job orientation to new joinees in Safety Department. Chairman of the Safety, Environment and Health committee(s). Be responsible for the company’s Safety, Environment and Health needs and compliances. Any other duties as and when assigned by his/her superior(s). Responsible for oversight of safety in operations. Responsible and accountable for overall quality, safety and security of operations. You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty. EDUCATION QUALIFICATION Bachelor’s degree (preferably in Science, Engineering or Technology) from a Recognized University Appropriate Trainings in Safety Management/ Safety Engineering and Occupational Environment Health or a related field RELEVANT EXPERIENCE Minimum of 10 years of relevant aviation experience out of which at least 5 years shall be in the field of Aviation Safety, Environment & Health Proven experience and ability to manage people, processes, and technology. PERSONAL CHARACTERISTICS & BEHAVIOUR Ability to work independently and as a part of the team. Possess senior management leadership abilities and skills, such as the ability to build teams and manage operational, organizational and financial elements. Demonstrated experience coaching and developing individuals. Strategic thinker with strong analytical and problem-solving skills. Ability to influence and motivate others. Excellent leadership and developmental skills. Good business acumen, including superior written and verbal communication skills, presentation skills, and organizational abilities. Demonstrated success managing new initiatives while meeting operating and budgetary requirements. Excellent time management, planning, organization and prioritization skills. Empathetic self-motivator with solid interpersonal skills, achievement oriented. Be aware of Health and Safety standards and their implication in the workplace. Sense of responsibility and ownership for the Safety function. Ability to work independently and as a part of the team. Show more Show less

Position Overview: We are seeking a proactive and dedicated Legal Intern to support the Legal Department in managing routine administrative functions and backend operations. The intern will play a crucial role in ensuring the seamless execution of ongoing legal processes. This position offers an excellent opportunity to gain hands-on experience in legal operations and to contribute to the efficiency of the department. Key Responsibilities: MIS Tracking: Maintain and update legal databases, tracking systems, and case management tools to ensure accuracy and timely updates. Prepare minutes of legal meetings, follow-up action points, and maintain internal trackers. Document Management: Organize and manage legal documentation, including contracts, reports, and correspondence, ensuring easy access and retrieval. Follow-ups & Coordination: Coordinate with internal teams and external parties for document submissions, status updates, and timely follow-ups on pending legal matters. Research Assistance: Assist in conducting legal research and analysis on specific cases, statutes, and regulations, providing support in legal decision-making. Administrative Support: Provide general administrative support to the legal team, including drafting routine legal communications, preparing case summaries, and handling any other tasks as directed by senior legal staff. Skills & Qualifications: Currently enrolled in a law degree program (Bachelor’s or Master’s) from a recognized institution. Strong organizational and time-management skills with the ability to handle multiple tasks effectively. Excellent written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Attention to detail and the ability to handle confidential information with discretion. Ability to collaborate effectively with team members and other departments. Show more Show less

Job Purpose: To drive core HR processes in Performance Management and Talent Management , with a strategic focus on Succession Planning , capability development , and the institutionalization of the 70:20:10 learning framework . The role requires strong collaboration with business leaders to create a high-performance, future-ready workforce. Key Responsibilities: 1. Talent Management & Succession Planning Design and implement a Talent Management framework including talent identification, segmentation, and development strategy for AISATS Build a strong succession pipeline by identifying critical roles and preparing future-ready talent. Facilitate career pathing and development through structured Individual Development Plans (IDPs). Promote internal talent mobility, role rotations, and exposure opportunities to aid professional growth. Drive adoption of the 70:20:10 learning model : 70% experiential learning via projects, new responsibilities, and job rotations 20% social learning through mentoring, coaching, and peer learning 10% formal learning via training programs, certifications, and e-learning platforms 2. Performance Management System (PMS) & Rewards Implement and manage a comprehensive Performance Management System aligned with business goals. Oversee timely completion of performance cycle activities including KRA setting, mid-year reviews, appraisals, and feedback. Ensure continuous performance dialogues and development plans for identified talent segments. Manage low performance through structured improvement plans and enable high performer retention. Ensure smooth functioning of the PMS module on HRMS, with accurate data flow and reporting. Support in executing the compensation strategy and driving external compensation benchmarking. 3. Strategic HR Projects & Policy Framework Contribute to strategic workforce planning and future skill readiness initiatives. Draft, review, and implement HR policies and process documents in line with evolving business needs. Conduct attrition and retention analysis and drive targeted interventions accordingly. Lead or support new HR initiatives, systems implementation, and change management projects. Partner with BU teams and influence stakeholders to ensure seamless execution of people initiatives. Core Competencies: Results orientation Stakeholder management Analytical and critical thinking Project management and execution under tight timelines Strong interpersonal and influencing skills Tech-savviness and digital HR mindset Excellent verbal and written communication Functional Competencies: Expertise in Talent Management , Succession Planning , and PMS Experience working with HR technology platforms (HRMS/PMS tools) Strong MS Excel and data analysis skills Exposure to Compensation & Benefits is an added advantage Familiarity with HR analytics is desirable Other Working Conditions: This is an Individual Contributor Role The incumbent may need to travel to multiple station locations for effectiveness of the role Location – CHQ- (based at) Mumbai

Job Summary: The Head of FP&A will lead the financial planning and analysis function, providing strategic insights and supporting decision-making processes. This role involves overseeing budgeting, forecasting, financial modelling, and performance analysis to drive the company's financial strategy and operational efficiency. Job Purpose: Strategic Financial Leadership: The Head of FP&A is a key leader within the finance team, responsible for developing and implementing financial strategies that support the company's overall business objectives. Business Partner: Act as a trusted advisor to senior management, providing financial insights and recommendations to drive informed decision-making. Team Management: Lead, mentor, and develop a high-performing FP&A team, ensuring they have the skills and resources to excel in their roles. Key Responsibilities: Financial Planning and Budgeting: Develop and manage the annual budgeting process, ensuring alignment with strategic plans. Lead the development of long-range financial plans and forecasts. Conduct scenario planning and sensitivity analysis to assess potential risks and opportunities. Forecasting and Analysis: Develop and maintain accurate financial forecasts, providing insights into future performance. Analyze financial data to identify trends, variances, and areas for improvement. Develop and maintain robust financial models to support forecasting and analysis. Reporting and Communication: Prepare and present regular financial reports to senior management, highlighting key performance indicators (KPIs) and trends. Communicate financial performance and strategy effectively to both internal and external stakeholders. Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the FP&A function. Act as a key financial advisor to senior management, providing guidance on cost control and resource allocation. Stay abreast of industry best practices and emerging technologies in FP&A. Collaboration: Collaborate with cross-functional teams (e.g., marketing, procurement, operations) to align financial plans with business objectives. Partner with other finance functions (e.g., accounting, treasury) to ensure a cohesive approach to financial management. Qualifications: Bachelor’s degree in Finance, Accounting, or a related field; MBA or relevant certification (e.g., CFA, CPA) preferred. Extensive experience in financial planning and analysis, preferably within the aviation or transportation industry. Strong analytical skills and proficiency in financial modeling and forecasting. Excellent leadership and team management abilities. Strong communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders. Proficiency in financial software and tools. Required Skills: In-depth knowledge of the aviation ground handling industry. Ability to work in a fast-paced, dynamic environment. Strong problem-solving skills and attention to detail. Collaborative mindset with the ability to build strong relationships across the organization. Leadership and team management skills. Strong interpersonal and communication skills. Ability to work independently and as part of a team.

JOB PURPOSE To promote and profitable grow AISATS’ handling business and market share Location Delhi SPECIFIC RESPONSIBILITIES 1 MARKETING 1.1 Scheduled Carriers 1.1.1 New Business • Meet up with competitor-handled airlines to establish relationship and gather market information • Identify potential airline customers, contact them early, introduce AISATS and build relationship with their local and overseas management • Send out quotations tailored to new customer’s requirements • Coordinate airline visits to AISATS, personally meet airline guests on arrival and departure at airport • Present, sell, and market AISATS to airline to project AISATS as the best solution to their handling needs. • Assist to negotiate with airline for best possible rates • Finalize and expedite signing of contract 1.1.2 Contract Renewal • Monitor for relevant and opportune time to renew rates and contracts • Review customer profile, business volume and handling revenue • Propose renewal strategy and renew rate/contract successfully with customer • Encourage airline customers to take up more services from AISATS (wallet share) • Facilitate innovation of new services in working with customers and AISATS team 1.1.3 Customer Service • Service customer airlines with ops – be the customer’s advocate • Monitor market share 1.2 Ad hoc/Charter Carriers • Understand the charter market structure • Identify major players (could be agents, not necessarily charter operators) introduce AISATS and build relationship with them • Send out quotations tailored to their requirement • Monitor market share & yield and grow both • Marketing Administration • Disseminate and brief Ops and Finance on new contract and customers requirement • Keep proper and updated records on contracts • Monthly reports, study reports • Conduct audits to ensure billing is according to contract • Facilitate settlement of billing disputes • Monitor customer feedback and ops’ response and follow up • Prepare annual budget for marketing • Keep tabs on competitors Key Result areas and outcomes expected from role: • Good working relationship with customers, and airport community • Marketing and pricing strategies formulated and implemented for profitable growth • Effective marketing and excellent representation of AISATS services • Attractive proposals in response to RFPs and relentless follow up to win airline accounts • Maximum customer delight facilitated, increasing value to customers for contract extension • Solid research and reports that indicate good grasp of market industry trends and competition • Profitable growth in AISATS market share and customer wallet share. • Positive growth in AISATS branding EDUCATIONAL QUALIFICATIONS MBA or Post Graduate degree from recognized university in Marketing (Preferred) RELEVANT EXPERIENCE Three years minimum in marketing and sales Technical/Functional Skills • Excellent people skills • MS Office Savvy: conversant with excel and its data management functions, MS Word, and PowerPoint • Analytical: Able to analyze market statistics and present analysis in a coherent and professional manner • Financials: Ability to understand basic revenue concept and profitability principles. Able to calculate fees and returns • Communication, presentation and Negotiation Skills: Excellent English communications, professional presentation and sharp negotiation skills. Excellent writing skills for marketing and reply to customer feedback. Able to write reports and contribute articles for company news updates • Planning & Execution: Ability to plan corporate functions and execute events • Business Acumen and Negotiation Skills PERSONAL CHARACTERISTICS & BEHAVIOUR • Excellent communication skills • Excellent people management and leadership skills • Good Analytical and Interpersonal skills • A team leader with the ability to lead and manage cross-functional teams • Ability to adapt various computerized systems • Must have good to excellent relations with regulatory authorities and governing bodies in a domestic location • Responsible and accountable for overall Quality, Safety and Security of operations.

About AISATS : ‘AISATS’, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Limited, a leading player in gateway services and food solutions. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfill our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer passenger experience services, ramp handling, load control, flight operations, baggage handling and aircraft services. Position : Manager – Finance Location : Mumbai JOB PURPOSE & SPECIFIC RESPONSIBILITIES. • Overseeing the preparation of the budget for the holding company and its subsidiaries. • Preparing monthly MIS reports and analyzing variances. • Compiling monthly debtor and creditor aging reports, highlighting slow collections from debtors or delayed payments to creditors. • Assisting in the preparation of financial statements and coordinating audits with Big4 firms. • Reviewing internal audit reports of business units. • Filing ETDS returns. • Managing assessments and appeals for Income Tax and GST. • Developing and re-implementing SAP processes. Other Responsibilities • To facilitate the CFO/ BUFH/ Head – Finance (Corporate) in the discharge of his/her duties • Maintain cordial relationship across all functions to improve performance and efficiencies of systems and processes • Facilitate in the Administration and upkeep of finance department • Responsible for assisting auditors in connection with financial statements • Responsible and accountable for overall quality, safety and security of operations. • You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty. EDUCATIONAL QUALIFICATIONS • CA / MBA with at least 4 years’ experience post completion of degree RELEVANT EXPERIENCE • Exposure to Accounting and Reporting of 3+ years is a must • Excellent communication & presentation skills • Working knowledge of ERP and process understanding, • Experience in a multi-location, multi divisional set up with exposure to tight time Schedules • Ability to work under pressure. • Knowledge of commercial laws and its application to service industry particularly aviation sector would be an added advantage.

Manager – Industrial Relations Location: Trivandrum Scope: The Manager - Industrial Relations (IR) will be responsible for managing labor relations, negotiating with trade unions, ensuring compliance with labor laws, addressing grievances, resolving disputes, and handling legal cases to maintain industrial harmony. This role requires strong negotiation skills, expertise in labor laws, and experience in managing court cases related to labor disputes. Proficiency in the local language will be an added advantage. Key Responsibilities: 1. Industrial Relations & Union Management Build and maintain cordial relationships with labor unions, workmen, and employee representatives. Lead negotiations for collective bargaining agreements (CBAs), ensuring alignment with company policies. Handle union demands, disputes, and wage negotiations in collaboration with senior management. Develop strategies to prevent labor unrest, strikes, and work stoppages. Represent the organization in discussions with union leaders, labor officers, and industry forums. 2. Labor Law Compliance & Legal Risk Management Ensure 100% compliance with labor laws such as the Factories Act, Industrial Disputes Act, Trade Unions Act, Minimum Wages Act, and Contract Labor (Regulation & Abolition) Act. Conduct periodic legal audits and ensure all statutory requirements are met. Implement policies and best practices to mitigate legal risks in labor matters. Stay updated on changes in labor laws and regulations, ensuring timely policy adaptations. 3. Employee Grievance Handling & Disciplinary Actions Establish an effective grievance redressal mechanism for workers and staff. Address misconduct cases, disciplinary inquiries, and disputes, ensuring due process. Guide supervisors and managers on disciplinary actions and legal compliance. 4. Managing Court Cases & Legal Disputes Represent the company in labor courts, industrial tribunals, and legal proceedings related to IR issues. Work closely with legal counsel to prepare and defend cases involving disputes, wrongful termination, and wage claims. Ensure timely resolution of labor cases and minimize legal liabilities. Maintain detailed records of court cases, arbitrations, settlements, and disciplinary actions. 5. Stakeholder & Government Liaison Act as the primary point of contact for labor departments, inspectors, and legal authorities. Handle compliance inspections and government interactions professionally. Collaborate with external consultants and legal teams to handle complex labor issues. 6. Workforce Engagement & Communication Implement employee communication programs to foster trust and transparency. Conduct awareness sessions on workplace rights, labor laws, and ethical work practices. Regularly engage with workers and supervisors to address concerns proactively. 7. Employee Welfare & Well-being Initiatives Work with HR and management to enhance employee well-being, workplace safety, and engagement. Oversee contract labor management to ensure ethical practices and compliance. Support initiatives that improve working conditions, health, and safety at the plant. 8. Policy Development & Risk Mitigation Develop and implement industrial relations policies in line with business and legal frameworks. Conduct risk assessments to identify potential IR challenges and devise mitigation strategies. Implement preventive mechanisms to avoid labor unrest or production disruptions. EDUCATIONAL QUALIFICATIONS Master’s degree in HR, Industrial Relations, Labor Law, or related fields. 10+ years of experience in IR, union negotiations, and labor law compliance in a manufacturing or pharmaceutical environment. Strong experience in handling labor unions, collective bargaining, and legal disputes. Expertise in labor laws, compliance, and disciplinary proceedings. Hands-on experience in handling labor court cases, disputes, and arbitration. Excellent negotiation, conflict resolution, and stakeholder management skills. Proficiency in the local language (Malayalam) will be an added advantage

Head of Maintenance (Aviation Ground Service Equipment) JOB PURPOSE & SPECIFIC RESPONSIBILITIES Direct, coordinate and supervise all stations GSE departments and ensure maximum efficiency in the services provided by AISATS. Ensures that AISATS GSE maintenance practices are in line with the AISATS standards, Customer airlines procedures and the applicable civil aviation regulations. Maintain Safety and security standards in all aspects. Carry out various responsibilities (e.g. legal, financial responsibilities) apart from the GSE maintenance responsibilities in day-to-day station management. Ensure to maintain the effective liaison with the external entities such as state aviation authorities (customs, airport police, civil aviation etc.) and the customer airlines. Ensure implementation of all (applicable) Corporate Policies in day-to-day operations. Responsible and accountable for overall quality, safety and security of GSE department at all stations. Other Responsibilities Responsible for the safe and efficient AISATS GSE departments at all station on a day-to-day basis. Train and motivate staff to ensure that the best interests of AISATS are maintained at the Airport through the monitoring of the service given to customer airlines Ensure that the customer airline policy for handling delayed flight is implemented and formulates additional instructions to cover any special requirements or conditions which occur when flights are delayed. Ensure all irregularities are investigated and subsequent action is taken in compliance with laid down procedures. Set up and maintain a system of logging, recording and reporting for all matters connected with GSE. Maintain and safeguard AISATS’s commercial interests at the Airport and makes recommendations whenever necessary to Business Unit Heads regarding commercial decisions effecting aircraft and passenger delays, etc., ensuring that such decisions do not conflict with over-riding operational requirements. Conduct yearly performance appraisal for the GSE team and set KPI for the next year. Effectively manage resources and ensure task delegated according to staff capabilities at all time. Establish effective communication with airport operators shall situation requires to achieve smooth and quality ramp handling at all areas. Represent the company at Airline Operations Committee Meetings and participates actively in the local Facilitation Committee, and forwards copies of minutes of all such meetings to Business Unit Heads. Liaise with Business Unit Heads and other stations on all relevant matters. Ensure that all maintenance staff are provided with uniforms, PPE and that these are worn at all times when on duty and ensures that uniforms are properly worn, are clean and are not abused. Responsible and accountable for overall quality, safety and security of operations. You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty. Maintenance Department: Monitor the work of maintenance and stores To maintain high standard of serviceability of equipment Ensure Store is functioning as per procedures. To ensure high standard of safety. Ensure purchase is carried out as per company’s policy General : Ensure the administration is functioning properly with all documents in place as per the HR requirement. To certify all the bills pertaining Stores and Maintenance after ascertaining the corresponding jobs have been carried out as per the procedures. To work out the requirement of manpower and to plan for recruitment. NOTE: The above listed duties fall under your job roles and responsibilities. Please note that, apart from your daily allocated duties you are required to undertake one or more functions listed as and when need arises. EDUCATIONAL QUALIFICATIONS Bachelor’s degree/ Post Graduate in engineering Any professional qualification related to airport ground operations/aviation would be an advantage RELEVANT EXPERIENCE At least 15 years of experience in GSE maintenance Experience in resource (manpower) management Able to learn and develop new skills PERSONAL CHARACTERISTICS & BEHAVIOUR For a successful role as VP-GSE, he/she should have the following traits: ability to lead and motivate groups and individuals Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally Able to overcome obstacles to cooperation and to foster harmonious relations Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines A problem solver, with the ability to make decisions based on available facts Excellent written, verbal and interpersonal communication skills

Job Summary: The Manager Talent Acquisition is responsible for leading the recruitment strategy and execution for aviation ground handling operations in his/her Business Unit. This role focuses on attracting, hiring, and retaining top talent in areas such as ramp services, baggage handling, customer service, aircraft maintenance, and other airport support functions. The ideal candidate will drive workforce planning, employer branding, and recruitment innovation to ensure a strong pipeline of skilled professionals in a fast-paced, operationally critical environment. Key Responsibilities: Talent Strategy & Workforce Planning Develop and execute recruitment strategies aligned with business growth and operational demands in aviation ground handling. Forecast hiring needs based on seasonal demand, flight schedules, and contract requirements. Establish strong recruitment processes for high-volume hiring and specialized roles. Recruitment & Hiring Process Optimization Oversee end-to-end recruitment processes, ensuring efficiency and effectiveness. Implement innovative sourcing methods (job fairs, partnerships with aviation training schools, employee referrals, and digital recruitment). Ensure compliance with aviation regulatory hiring standards (background checks, security clearances, and certifications). Implement structured hiring methodologies to improve the quality of hires. Standardize interview and assessment processes for consistency and fairness. Employer Branding & Talent Attraction Strengthen and enhance employer branding efforts to position the company as an employer of choice and attract skilled aviation professionals. Develop partnerships with aviation schools, technical institutes, and workforce agencies. Lead digital and social media recruitment marketing campaigns. Improve candidate experience to reduce offer dropouts and enhance onboarding success. Leadership & Stakeholder Engagement Lead and develop the talent acquisition team, ensuring high performance and collaboration. Work closely with operations, station managers, and HR business partners to meet hiring needs. Collaborate with senior leadership on workforce strategy and succession planning. Data-Driven Recruitment & Technology Adoption Leverage recruitment technology (ATS, AI-driven sourcing tools) to streamline hiring. Track and analyze key recruitment metrics (time-to-fill, cost-per-hire, retention rates). Report hiring trends and insights to senior management. Candidate Experience & Stakeholder Engagement Ensure a seamless, engaging, and inclusive candidate experience. Build strong relationships with hiring managers to align recruitment with business needs. Manage external recruitment agencies, executive search firms, and vendor partnerships. Diversity, Compliance and Safety Promote diversity and inclusion in hiring processes. Ensure compliance with labor laws, aviation security requirements, and safety regulations. Support initiatives for employee well-being and retention. Qualifications & Experience: Education: Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred). Experience: 5 to 8 years of experience in talent acquisition, with at least 3-5 years in a leadership role. Proven experience scaling recruitment operations in a fast-paced environment. Strong experience in aviation ground handling, logistics, or high-volume operations recruitment. Candidate with knowledge of aviation compliance, security clearances, and background check requirements is preferred. Skills & Competencies: Strong knowledge of recruitment best practices, hiring trends, and HR technologies. Expertise in employer branding, workforce planning, and DEI recruitment strategies. Strong leadership and stakeholder management. Expertise in high-volume and specialized hiring. Proficiency in recruitment tools (ATS, LinkedIn, job boards, HR analytics). Data-driven decision-making and problem-solving abilities.

Senior Executive Human Resources JOB PURPOSE Human Resource Senior Executive provides HR functions in the areas of recruitment, People and performance management, monthly payroll, staff welfare as well as updating and maintenance of HR records. SPECIFIC RESPONSIBILITIES Human Resource Administration and Management Handling day to day functions in regards to HR and Administration issues. Attending phone calls and respond to all sort of HR & Admin related queries. Maintenance of staff personal files in a firmly manner. Responsible of keeping updated employee data in a physical and digital form in Zing-HR. Preparation of staff duty rosters. Book Keeping (Responsible for handling office records/files). Responsible in handling staff medical (pre-joining). Maintenance of office stationery/minor repair and maintenance. Supervise housekeeping staff in keeping the work place neat and tidy at all times. Preparation of HR letters as per the requirement. Preparation of Offer Letters, Engagement Letters, Renewal Letters etc., as and when needed. Works on employee’s contract and necessary action and follow up. Recruitment and Selection Keeping resume data bank up to date in a well-organized way. Assist HR Manager in screening/short listing CVs. Call and take the initial telephonic round to judge the suitability of candidates before inviting them for personal interview. Inform Recruitment Panel members in advance about the interview dates and venue, and make the interview arrangements accordingly. Preparation of interview sheet date-wise about the selected/rejected/KIV candidates. Collection and storage of employee documents (Resume, Job Application Form, Interview Evaluation Form, Educational Certificates, Experience Certificates, Mandatory ID Proofs, Back Office Forms etc., Verification of educational & experience certificates submitted by the candidates. Prepares HR Offer Letters/Letter of Engagement for selected candidates. Preparation of Offer Letters, Engagement Letters, Renewal Letters etc., Conducts basic orientation of new employees. Conduct induction program to the new joiners Assisting in completion of documentation and AEP formalities. Responsible to nominate new joiners for AVSEC program and to ensure all new joiners are issued with AEPs within the stipulated time. Coordination with Training department for fresh training batches and further follow up. (Coordination with L & TD department for training to new entrants and refresher training to existing employees). Payroll and Administration Works on attendance module and coordinate with all departments to avoid discrepancies in salary processing.(Coordinate and collect the salary data (staff attendance, OT report, Allowances detail etc., from all the department, compile, update, verify and arrange to send it HR Manager for salary process) Validate the Muster Report received from HQ for final salary process. Assist in payroll processing and verification. Attending staff salary issue and resolve the issue (Handling staff queries and concerns about salaries and to resolve it). Staff Welfare Attends to employee’s grievances and complaints; provides guidance if necessary. Provide assistance and support to employees in need, ensuring their overall well-being and welfare. Conduct assessments and evaluations to identify employee’s welfare needs and concerns. Maintain confidential records of employee welfare cases and ensure data privacy and security. Shall be a SPOC in regards to employee’s medical insurance needs. Perform other duties as assigned by Reporting Authority. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS Bachelors in Arts/Commerce from recognized university. Bachelor Degree in any stream. Master’s Degree in Business Administration/ PGDM in HR would be an added advantage. RELEVANT EXPERIENCE Minimum 6 months experience in recruitment & Selection. Minimum 3 years working experience in HR domain is mandatory. Shall possess sound knowledge of official correspondence. PERSONAL CHARACTERISTICS & BEHAVIOURS Good Communication Skills. Excellent interpersonal skills. Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures. Ability to work in a fast passed, constantly changing environment. Good Writing Skills. Excellent personal presentation. Ability to adopt to various computerized systems

Head - Cargo Logistics Park JOB PURPOSE & SPECIFIC RESPONSIBILITIES Key Responsibilities: Operational Excellence: Oversee daily cargo handling operations to ensure safe, efficient, and high-quality processes. Develop and implement best practices to enhance operational efficiency. Ensure compliance with industry regulations, with a strong focus on safety, security, and quality standards. Customs Compliance: Manage and streamline all customs-related processes and procedures within the cargo division. Maintain current knowledge of customs regulations and oversee compliance with import and export requirements. Collaborate with customs authorities to ensure accurate documentation and adherence to customs procedures. Trade Partner Relations: Build and maintain strong relationships with trade partners, airlines, and business collaborators. Identify and address customer requirements, concerns, and feedback to enhance service quality. Collaborate with the sales and marketing teams to identify growth opportunities and secure new business partnerships. Engagement with Airport Operators: Develop and maintain productive relationships with airport operators and authorities. Collaborate with airport operators to optimize cargo handling processes and infrastructure. Ensure the implementation of industry best practices in airport operations. Safety, Security, and Quality Compliance: Establish and enforce safety, security, and quality control measures in cargo operations. Develop, implement, and maintain safety and security protocols in compliance with industry regulations. Oversee quality assurance processes and audits to ensure the highest standards of cargo handling. Financial Management: Manage the overall budget for the Cargo Services division, with a focus on controlling operating costs and maximizing cost efficiency across all functions. Drive rental income growth by overseeing space utilization, tenant acquisition, and lease management strategies wrt ECT,LP etc. Develop and execute financial strategies that enhance core business profitability while leveraging non-operational revenue opportunities. Regularly monitor revenue streams and expenditure trends, initiating corrective actions to address variances. Build and maintain strong relationships with key stakeholders including tenants, vendors, and government agencies to support sustainable financial outcomes. Team Leadership: Lead, mentor, and manage a diverse team of cargo professionals, including managers, supervisors, and support staff. Provide guidance and support for employee development, performance evaluations, and talent acquisition. Reporting and Analysis: Provide regular reports and updates to senior management and stakeholders on cargo operations, customs compliance, trade partner relations, airport operator engagement, and safety, security, and quality compliance. Analyze data to identify trends, areas for improvement, and opportunities for growth. Technology and Innovation: Identify opportunities to leverage technology and automation to improve cargo handling processes and enhance safety, security, and quality compliance. Stay informed about industry advancements and recommend technology investments that can enhance efficiency and compliance. EDUCATIONAL QUALIFICATIONS Minimum –Bachelor’s Degree or equivalent Any professional qualification related to airport ground operations/aviation would be an advantage RELEVANT EXPERIENCE At least 12 years of experience in cargo operations Experience in resource (manpower) management Able to learn and develop new skills PERSONAL CHARACTERISTICS & BEHAVIOURS The ability to lead and motivate groups and individuals Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally Able to overcome obstacles to cooperation and to foster harmonious relations Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines A problem solver, with the ability to make decisions based on available facts Excellent written, verbal and interpersonal communication skills.

Head of Business Unit (Kochi) Head of BU is overall in-charge and responsible for the entire operations of both ground and cargo ensuring that AISATS operates in a most effective and efficient manner in order to compete successfully, capturing the targeted market share and becoming the first choice airport services company for the airlines and customers Manage the ground and cargo handling operations at airport. Accountable for annual budgets for manpower, revenue expenditure ,productivity and growth in all areas of BU Provide guidance and direction to management and staff to meet the Business Unit’s financial and service performance targets, while maintaining a safe and secure environment for all staff. Responsible and accountable for overall quality, safety and security of operations in line with AISATS ISO IOSA ISAGO customer Airlines SLA’s and mandatory and regulatory requirements. Make short and long-term precedent setting decisions impacting multiple functional and operational areas. Lead the performance of the BU in relation to the company’s objectives and associated Key performance indicators (KPI) Responsible and accountable for overall quality, safety and security of operations. As a BU Head you are responsible for day-to-day administration and operation of SMS at your BU – that involves in: Safety Policy & Objectives – ensuring AISATS OHSE policy is briefed to all the employees and ensuring they have clear understanding of the objectives. Safety promotion – ensuring Safety training, briefing as per schedule (example: SMS training, shift briefing etc.) Safety risk management – ensuring key personnel involvement in Hazard identification and mitigation Safety assurance –ensuring safety meeting are conducted regularly and all the key HODs are involved – SPIs are monitored and necessary actions taken within specified timelines; ensuring Safety investigations are carried out diligently; Fatigue Management - Ensuring proper duty allocation are followed with enough rest. He/she is authorized and responsible for the Implementation of a station management system. KEY RESULT AREAS (KRA) MAJOR ACTIVITIES OUTCOME Provide leadership and guidance to staff Lead by example so that staff adhere to AISATS corporate values and work culture Instill trust & confidence among staff Encourage team work across different groups of staff Build relationships with the various government, external and airport agencies Encourage social/community work amongst staff Earn the respect of all employees. High compliment/complaint ratio Achieve low attrition rates by having a highly motivated work force eager to provide service that meets with international standards Secure higher market share once customers have high regard for the quality of service Recognition and support from local agencies and authorities. Create awareness among staff on CSR activities and improve the corporate image Responsible for the financial performance of the ground/cargo handling operations of the business unit Improve staff productivity Secure new revenue streams through new businesses, new customers and/or organic growth to improve profitability levels. Work with respective stakeholders to minimize costs Meet the Revenue, PBT and PAT targets set for the business unit Improve staff cost per flight handled. Improve overall cost per unit services of handling Prepare budgets in line with Corporate targets Customer Relations Train Management and staff to attain high levels of capabilities and professionalism to win more airline customers. Manage service providers efficiently and effectively. Establish and maintain cordial relationships with customers and stakeholders (Regional BCAS, Airport Operator, AAI, CIQ, local agencies). Efficient handling of customer airlines without deterioration of service standards through sound SOPs Meet customer service standards e.g. check-in, baggage delivery, and cargo mishandling targets. Smooth operations and good co-operations from customers and stakeholders. People Development Promote and nurture a work culture where staff can have opportunities to learn, develop and perform to their potential; where teamwork and support is valued as primary key to delivering a high standard of ground handling service Formulate plans for absorption and integration of Air India (AI) staff (ex IC, AI, AIATSL) and processes into the business unit in consultation with AI local Management Motivate staff through a system of rewards and recognition Build a competitive workforce that compete on quality and service Successful integration will ensure minimal staff resentment and lower attrition rates Create a disciplined workforce with desirable behavior and positive attitude. Innovation Develop initiatives to enhance internal processes Develop initiatives to increase and enhance service offerings to customers. Differentiate from competitors Quality, Safety and Security Ensure awareness amongst staff on safety measures Implement measures to prevent security lapses Meet Quality, safety and security KPI targets EDUCATIONAL QUALIFICATIONS Bachelor’s Degree preferably in Business. Post Graduate degree/ Diploma (2yrs full time) in Management RELEVANT EXPERIENCE Preferably have more than 10 years of airline experience 5-6 years of experience on operational process. Relevant finance, sales & marketing and contracts experience, over two years in a supplementary capacity is desirable. PERSONAL CHARACTERISTICS & BEHAVIOURS Cultural and common sense awareness. (flexibility) A calm and collected personality (maturity and humility will be an asset). Good EQ and analytical skills (logical in thinking) Not afraid of try new methods and outside their comfort zone. (Paradigm shift ) Able to work in unfamiliar/ uncomfortable living conditions Good interpersonal and social skills (soft skills) Honesty and integrity coupled with a strong sense of ethics and humanity.

About Us: ‘AISATS’, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Limited, a leading player in gateway services and food solutions. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfill our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer passenger experience services, ramp handling, load control, flight operations, baggage handling and aircraft services. 🚀 Exciting Internship Opportunity in Finance! 📊 We’re thrilled to offer a paid internship with our Finance department at the Mumbai Corporate Headquarters ! 🔹 Duration : Minimum 6 months (with potential for extension) 🔹 Location : Mumbai 🔹 Department : Finance 🔹 Type : Paid Internship This is a fantastic opportunity to gain hands-on experience, work alongside industry professionals, and contribute to impactful financial projects. If you're passionate about finance and eager to learn in a dynamic corporate environment, we’d love to hear from you! Key responsibilities: Support month-end and year-end closing processes Help maintain financial records and documentation Coordination with internal & external stakeholders Booking of AP invoices, Vendor & Customer Code creation. Qualifications: Currently pursuing a degree in Finance, Accounting, Economics, or a related field Strong analytical and problem-solving skills Proficiency in Microsoft Excel and financial modelling Excellent communication and organizational skills

Job Description: Senior Manager/Manager - Branding & Events will report into the CEO and support as necessary. As key personnel for all Branding and Events requirements, the role will be responsible for both the overall brand positioning of AISATS & its entities involving several different modes that are completely driven by cutting edge technology as/where appropriate. Working in tandem with Corporate Communications, this role will also develop and formulate platforms and strategies to share information and promote AISATS services to potential consumers. Under CEO , this role will also support Branding initiatives, Strategic Planning & Development, Commercial Business Development, Customer Excellence & Leadership Development & Corporate Communications. As a brand strategist, this role is pivotal in defining and executing brand development strategies to drive business growth and market leadership. This position will develop and implement innovative campaigns that elevate AISATS’ brand presence and resonate with the company’s target audiences. The ideal candidate is a creative thinker with a strategic mindset and a passion for building narratives. This role is pivotal in upholding the integrity of AISATS’ brand identity by meticulously managing all branding touchpoints in alignment with company guidelines. Key responsibilities include overseeing the visual and experiential consistency of the company’s uniforms, ground service equipment (GSE), and facilities. The Brand Manager will also spearhead the planning and execution of corporate events, reinforcing brand values and enhancing stakeholder engagement through strategic and creative brand representation. As a first point of contact for any issues or discrepancies arising from within the various verticals/departments, the role will strive to maintain the progress, mutual interaction, and tasks of various parties in such a way that reduces the risk of overall failure, maximizes benefits, and minimizes costs. This role has 3 areas of focus: Branding, Event Management and Corporate Communication (as support). The following roles and responsibilities have been divided into these 3 subcategories: Key Responsibilities: Roles & Responsibilities for Branding Brand Identity Management – oversee the development and maintenance of Brand AISATS’ visual identity, including logos, taglines, colour schemes and brand guidelines. Ensure consistency across all brand touchpoints, including uniforms, ground equipment, stationery, advertising, marketing materials and online presence. Conduct regular brand audits to ensure all branding touchpoints strictly adhere to the company’s brand guidelines, maintaining consistency and integrity across every visual and experiential element. Brand Strategy Development – develop and implement a comprehensive B2B brand strategy that aligns with company goals and objectives. This includes defining brand positioning, identifying target audiences and conducting market research to understand consumer preferences and trends. Marketing Campaigns – Plan, execute and evaluate marketing campaigns to promote Brand AISATS and its services. This may involve collaborating with internal teams or external agencies to develop creative concepts, messaging and promotional materials for various channels. Brand Performance Measurement – define key performance indicators (KPIs) to measure the success of the brand initiatives and campaigns. Analyze data and metrics to evaluate brand performance, brand awareness, customer satisfaction etc. Budget Management – develop and manage budgets for brand-related activities, ensuring that resources are allocated effectively to achieve strategic objectives while maximizing return on investment (ROI). Cross-Functional Collaboration – collaborate with internal teams to ensure alignment and consistency in brand messaging and execution. Serve as a brand ambassador to ensure that brand standards and guidelines are communicated effectively and implemented accurately. Roles & Responsibilities for Events Plan, organize and execute various AISATS events, including launch ceremonies for new facilities, new services, customer relationship-building events, employee felicitation events, passenger-centric campaigns (held at airports), industry conferences & exhibitions, corporate gatherings. Collaborate with internal and external stakeholders to understand their respective event’s objective, preferences, requirements etc. Coordinate with vendors such as event management agencies, caterers, decorators etc. to ensure that the event is conceptualized and executed in a professional and sophisticated manner that best reflects Brand AISATS. This includes ensuring that the necessary licenses, permits etc. are obtained in a timely manner. Create and manage detailed event timelines, ensuring all elements are executed smoothly Oversee the event setup, breakdown and logistics to ensure a flawless experience Manage event budgets, track expenses and ensure cost effectiveness. Work closely with Corporate Communication and PR Agency to ensure that the event (if being covered in the media) reflects high professional media standards. Collaboration and Support for Corporate Communication Assisting all departments and JVs in creating communication materials Assist with content preparation and communication material (from a Brand perspective) that will be used to promote the CEO’s message within the company so as help increase the CEO’s/company’s recognition with the public. Assist with organizing events with key media, organize press events, effectively select target media for special events, individual PR opportunities and other event management activities. Assist to develop communication strategies with the help of PR agency for the company. Close co-ordination with the PR agency for crisis, media release, press coverage and any other communication initiative defined and approved by the Management. Project Management and Service/Product Creation – Actively lead and manage project teams to deliver cross-functional or cross-BU products e.g. new services, new revenue streams. This includes formulations of project scope documents, project charters, and active project management on behalf of the Commercial Division and the AISATS Executive Committee. Translate brand elements into plans and go-to-market strategy Lead creative development for the organization Communicate our brand personality internally and align company mission & vision. Educational Qualifications: Bachelor’s degree or equivalent Aviation industry certification will be added advantage Excellent verbal and written English communication skills with a strong proficiency in proofreading and copyediting. Must demonstrate a keen eye for details and strong command of grammar, syntax and spelling. Proficiency in relevant software and tools such as: Microsoft Office Suite Google Analytics (for tracking website traffic, user behaviour, campaign performance etc.) Email marketing platforms such as MailChimp, Constant Contact etc. Market Research Tools such as SurveyMonkey, Qualtrics etc. SEO Tools such as SEMrush, Moz etc. Analytics and Data Tools such as Tableau, Google Data Studio etc. Project Management tools such as Asana, Trello etc. Experience Requirements: 5-10 years of experience in a branding and events management capacity. Any public relations and/or media experience will be considered a plus. 3-5 years of experience in developing projects and/or new services or products Strong presentation and communication skills Ability to use social media channels to promote AISATS’ brand and image with key stakeholders and the wider public Strong analytical skills and ability to interpret data and metrics Proven track record of developing and implementing successful brand strategies and campaigns Knowledge of industry best practices, trends, and emergent technologies in brand management and marketing Key Competencies & Personal Attributes: For a successful role, he/she should have the following traits: the ability to lead and motivate groups and individuals the ability to multi-task and meet deadlines Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally Able to overcome obstacles to cooperation and to foster harmonious relations Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines A problem solver, with the ability to make decisions based on available facts Excellent written, verbal and interpersonal communication skills