Head of Maintenance (Aviation Ground Service Equipment)

Head of Maintenance (Aviation Ground Service Equipment)

JOB PURPOSE & SPECIFIC RESPONSIBILITIES

• Direct, coordinate and supervise all stations GSE departments and ensure maximum efficiency in the services provided by AISATS.
• Ensures that AISATS GSE maintenance practices are in line with the AISATS standards, Customer airlines procedures and the applicable civil aviation regulations.
• Maintain Safety and security standards in all aspects.
• Carry out various responsibilities (e.g. legal, financial responsibilities) apart from the GSE maintenance responsibilities in day-to-day station management.
• Ensure to maintain the effective liaison with the external entities such as state aviation authorities (customs, airport police, civil aviation etc.) and the customer airlines.
• Ensure implementation of all (applicable) Corporate Policies in day-to-day operations.
• Responsible and accountable for overall quality, safety and security of GSE department at all stations.

Other Responsibilities

• Responsible for the safe and efficient AISATS GSE departments at all station on a day-to-day basis.
• Train and motivate staff to ensure that the best interests of AISATS are maintained at the Airport through the monitoring of the service given to customer airlines
• Ensure that the customer airline policy for handling delayed flight is implemented and formulates additional instructions to cover any special requirements or conditions which occur when flights are delayed.
• Ensure all irregularities are investigated and subsequent action is taken in compliance with laid down procedures.
• Set up and maintain a system of logging, recording and reporting for all matters connected with GSE.
• Maintain and safeguard AISATS’s commercial interests at the Airport and makes recommendations whenever necessary to Business Unit Heads regarding commercial decisions effecting aircraft and passenger delays, etc., ensuring that such decisions do not conflict with over-riding operational requirements.
• Conduct yearly performance appraisal for the GSE team and set KPI for the next year.
• Effectively manage resources and ensure task delegated according to staff capabilities at all time.
• Establish effective communication with airport operators shall situation requires to achieve smooth and quality ramp handling at all areas.
• Represent the company at Airline Operations Committee Meetings and participates actively in the local Facilitation Committee, and forwards copies of minutes of all such meetings to Business Unit Heads.
• Liaise with Business Unit Heads and other stations on all relevant matters.
• Ensure that all maintenance staff are provided with uniforms, PPE and that these are worn at all times when on duty and ensures that uniforms are properly worn, are clean and are not abused.
• Responsible and accountable for overall quality, safety and security of operations.
• You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.

Maintenance Department:

• Monitor the work of maintenance and stores
• To maintain high standard of serviceability of equipment
• Ensure Store is functioning as per procedures.
• To ensure high standard of safety.
• Ensure purchase is carried out as per company’s policy

General

Ensure the administration is functioning properly with all documents in place as per the HR requirement.

• To certify all the bills pertaining Stores and Maintenance after ascertaining the corresponding jobs have been carried out as per the procedures.
• To work out the requirement of manpower and to plan for recruitment.

NOTE:

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree/ Post Graduate in engineering
• Any professional qualification related to airport ground operations/aviation would be an advantage

RELEVANT EXPERIENCE

• At least 15 years of experience in GSE maintenance
• Experience in resource (manpower) management
• Able to learn and develop new skills

PERSONAL CHARACTERISTICS & BEHAVIOUR

For a successful role as VP-GSE, he/she should have the following traits:

• ability to lead and motivate groups and individuals
• Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally
• Able to overcome obstacles to cooperation and to foster harmonious relations
• Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines
• A problem solver, with the ability to make decisions based on available facts
• Excellent written, verbal and interpersonal communication skills