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Skills: Head Housekeeping, Housekeeping Operations, Quality Assurance, Service Excellence, Patient-Centric, Infection Control, Dear Candidate, Namaste! Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India. Sir H. N. Reliance Foundation Hospital and Research Centre is a 360-bed, multi-Specialty tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine. WE ARE SEEKING APPLICATIONS FOR HEAD HOUSEKEEPING POSITIONS. Job Title: Head Housekeeping Location: Mumbai Reporting to: General Manager Hospital Operations Position Summary The Head Housekeeping will lead the hospitals housekeeping function with the highest standards of cleanliness, hygiene, infection control, and patient-centric service. The incumbent must bring premium hospitality experience to create an environment that is clinically safe yet warm, welcoming, and service-oriented. The role demands luxury hotel-level discipline, training, and detail orientation , tailored to the sensitivities of a healthcare setting. Key Responsibilities Housekeeping Operations Management Lead and supervise end-to-end housekeeping operations across patient care areas, OPDs, ICUs, OTs, wards, public areas, administrative blocks, and staff housing (if applicable). Ensure strict adherence to hospital infection control protocols, NABH/JCI standards, biomedical waste segregation, and hygiene SOPs. Conduct daily rounds and inspections to monitor cleanliness, linen handling, odor control, and upkeep. Training, Grooming & Service Excellence Develop and implement hospitality-standard SOPs for service behavior, grooming, and responsiveness. Train and sensitize housekeeping teams (in-house or outsourced) on patient dignity, privacy, empathy, and infection prevention. Drive a "Hotel-like Service with Hospital-Grade Hygiene" experience for patients and visitors. Vendor, Manpower & Material Management Manage and monitor outsourced housekeeping agency performance (if applicable) through SLAs, audits, and service KPIs. Plan and control manpower deployment, duty rosters, and productivity metrics across shifts. Ensure optimal inventory and cost control of cleaning chemicals, equipment, PPE, linen, and housekeeping supplies. Patient-Centric Environment Create a hygienic, odor-free, quiet, and positive patient environment that contributes to healing and comfort. Handle VIP patient housekeeping requests with discretion and precision. Design protocols for emergency response cleaning, terminal cleaning, and special needs areas. Infection Control & Quality Audits Collaborate with Infection Control and Quality teams to meet all standards of clinical hygiene. Lead regular audits on surface disinfection, high-touch point sanitation, pest control, and linen cleanliness. Maintain full compliance with NABH, JCI, and other statutory/accreditation hygiene requirements. Team Leadership & Discipline Lead a disciplined and professional team modeled on luxury hospitality standards in presentation, etiquette, and behavior. Develop a supervisory structure for ongoing monitoring, feedback, and coaching on the floor. Conduct regular performance reviews, feedback sessions, and morale-building initiatives. Facilities Coordination & Continuous Improvement Collaborate with Engineering, Nursing, and Admin teams for maintenance issues impacting cleanliness and room readiness. Drive innovation in cleaning technology, automation, sustainable products, and green housekeeping practices. Regularly benchmark against hotel best practices and update protocols accordingly. Education Candidate Profile: Degree/Diploma in Hotel Management or Hospitality Operations Certifications in Housekeeping/Facility Management (preferred) Experience 10 plus years of experience in luxury hotel housekeeping, with at least 25 years in a leadership role Preferred background: currently with either Taj, Oberoi, Leela, ITC, Marriott, Hilton or Hyatt group of hotels only Exposure to hospital or healthcare housekeeping is a strong advantage but not mandatory Key Skills & Attributes Deep understanding of premium guest service and back-of-house operations Command over hygiene standards, cleanliness protocols, and infection-sensitive environments Team discipline, grooming standards, and multilingual communication skills Strong process orientation and familiarity with audit systems High energy, ownership, and presence on the floor Ability to bring empathy and emotional intelligence into service delivery Regards, Hemangi Shende Show more Show less
