Company OverviewSir H. N. Reliance Foundation Hospital & Research Centre is a 345-bed, technologically-advanced, multi-specialty tertiary care hospital located in Mumbai. Recognized for its excellence in various medical disciplines and progressive diagnostic services, the hospital is designed to meet international standards. Its rich history dates back to 1918 and carries a legacy of exceptional care and service, aligning with its core principle: Respect for Life. Job OverviewWe are seeking a dedicated and experienced Supervisor Contact Centre to join our team on a fixed-term employment basis. This mid-level position is based at our Mumbai headquarters. The role involves overseeing the contact center's operational performance and ensuring a high standard of service delivery to our patients and stakeholders. Qualifications and SkillsProficiency in telephony systems with the ability to manage and optimize call-handling processes effectively.Experience with performance metrics and the ability to analyze data to improve contact center efficiency.Strong focus on quality control ensuring that all operations meet the hospital's high standards.Capability to maintain quality metrics and produce comprehensive reports to support decision-making.Exceptional communication skills for managing a team and liaising with internal and external parties.Proven ability to ensure high-quality output in a fast-paced, demanding environment.Experience in a healthcare setting is preferred but not mandatory.Strong leadership skills with the ability to inspire and guide a team toward achieving operational excellence. Roles and ResponsibilitiesManage daily operations of the contact center, ensuring efficient and effective service delivery.Monitor and report on contact center performance using established metrics and KPIs.Ensure the quality of service provided meets the hospital's standards and addresses patient needs promptly.Develop and implement strategies for improving contact center processes and patient engagement.Lead a team of contact center representatives, providing coaching and support to enhance their performance.Responsibility for effective management of all the inbound calls in the Contact Centre during the assigned shift.Collaborate with other hospital departments to address patient concerns and improve overall service delivery.Maintain detailed records of contact center operations and produce regular reports for management review.Ensure compliance with all relevant regulatory and accreditation requirements. Necessary:Graduate / Post Graduate

Skills: Cardiovascular Ultrasound, Cardiac Catheterization Assistance, Cardiology, Non-invasive Cardiology, Interventional Cardiology, Cardiac Cath, We Are Hiring Job title: Cardiology Technician (Female Only) Department: Cardiology Kindly share CVs on Shraddha.Alekar@rfhospital.org or Whats app on 9324900310 Job Requirements We are looking for a Cardiology Technician to join our team at Sir H N Reliance Foundation Hospital in Mumbai. The successful candidate will be responsible for performing diagnostic tests on patients and providing medical care to them. The ideal candidate should have a strong knowledge of cardiology and be able to work independently. Responsibilities Assist the Mentor / Director / Consultants in delivery of patient care as per the clinical standards. Adhere to the standard Cardiology departmental procedures and protocols Check with the Mentor/ Director / Consultants about his / her need for standard and special equipment and ensure availability at all times Coordinate with the nursing staff to fill the requirements and needs for any particular departmental activity as and when required Identify the patient correctly and educate the patient with the purpose, pre-requisites required for the procedure and explain the procedure to the patient Responsible for upkeep & calibration of all equipment of the department. Liaise with Biomedical Engineer to ensure to smooth functioning of all equipment of the department. Report any damage to the instruments / equipment in the department to the concerned Biomedical and follow up for replacement Follow standard protocols for ECG, Exercise testing, TEE, DSE and Stress ECHO. Requirements Bachelors degree in Cardiology or related field. 1-10 years of experience in a cardiology technician role. Knowledge of cardiology and medical terminology. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Strong attention to detail.

Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art, 345-bed multi-speciality tertiary care hospital located in Mumbai. With a focus on advanced diagnostic services and numerous medical thrust areas such as Cardiac Sciences and Neuro Sciences, the hospital operates under international standards. Founded in 1918, it has a rich legacy of excellence and maintains a deep commitment to the principle of "Respect for Life." For more information, visit our website. Job Overview We are seeking a dedicated Neurosurgeon to join our esteemed team at Sir H.N. Reliance Foundation Hospital & Research Centre, headquartered in Mumbai, India. This full-time position is suitable for a mid-level professional, located in Mumbai, Mumbai Suburban, Navi Mumbai, and Thane. The role requires expertise in cutting-edge neurosurgical procedures, contributing to diverse medical areas and providing excellent patient care. Qualifications and Skills Demonstrated proficiency in cranial surgery for addressing a variety of complex conditions (Mandatory skill). Expertise in spine surgery, including minimally invasive techniques and comprehensive patient care (Mandatory skill). Experience in functional neurosurgery, including treatments for movement disorders and epilepsy (Mandatory skill). In-depth knowledge of neurotrauma management to effectively treat patients with head injuries or spinal trauma. Strong patient counseling skills to explain medical conditions and treatment plans compassionately and clearly. Ability to work collaboratively with a multi-disciplinary team to deliver comprehensive medical care. Excellent diagnostic skills and decision-making capabilities under pressure in high-stakes environments. Commitment to staying updated on the latest advancements in neurosurgery through continuous education. Roles and Responsibilities Perform surgical procedures related to the brain, spine, and nervous system with precision and care. Assess and develop effective treatment strategies for diverse neurosurgical conditions. Collaborate with other medical professionals to enhance patient outcomes and care pathways. Contribute to hospital research initiatives, presenting findings and integrating new practices when applicable. Provide detailed consultations and gain informed consent from patients and their families. Ensure compliance with the hospital's safety regulations and international medical standards. Participate in training sessions and development programs to mentor junior staff and improve service delivery. Show more Show less

Skills: Patient Interaction, Appointment Scheduling, Customer Service, Service Recovery, Wayfinding Assistance, Patient Onboarding, Conflict Resolution, Interdepartmental Coordination, Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel. Job Overview We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone. Qualifications And Skills Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill) Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively. Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically. Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital. Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease. Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly. Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff. Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience. Roles And Responsibilities Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience. Coordinate with various departments for appointment scheduling and ensure timely patient consultations. Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary. Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency. Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes. Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction. Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs. Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery. Show more Show less

Skills: Radiology Workflow Management, Patient Coordination, Medical Records Management, Appointment Scheduling, Team Collaboration, Communication Skills, Regulatory Compliance, Quality Assurance, Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a distinguished multi-specialty tertiary care institution with a 345-bed capacity, located in Mumbai. As a technologically advanced hospital, it offers comprehensive services in key areas such as Cardiac Sciences, Gastroenterology, Neuro Sciences, and Oncology, among others. The hospital emphasizes respect for life, excellence in care, and service to its patients, continuing a legacy of innovation since its foundation in 1918. Job Overview We are looking for a dedicated Radiology Coordinator to join our dynamic team in Mumbai. This is a full-time, mid-level position, where the successful candidate will manage radiology workflows and ensure smooth coordination between patients and medical staff. The role demands strong organizational skills and the ability to maintain accurate medical records. Qualifications And Skills Proficient in radiology workflow management to enhance efficiency and service. (Mandatory skill) Proven expertise in patient coordination to ensure effective communication and patient satisfaction. Strong skills in managing medical records with a focus on accuracy and confidentiality. Experience in appointment scheduling to optimize use of radiology department resources. Excellent team collaboration skills to work seamlessly with medical and administrative staff. Superior communication skills, both verbal and written, to engage with patients and team effectively. Knowledge of regulatory compliance to follow healthcare protocols and standards. Experience in quality assurance practices to maintain high standards of service and patient care. Roles And Responsibilities Coordinate and manage the daily operations of the radiology department to ensure smooth workflow. Liaise with patients and medical staff to schedule appointments and facilitate efficient service delivery. Maintain accurate and up-to-date medical records of all radiology procedures and patient transactions. Collaborate with radiologists and technicians to enhance patient care and service quality. Ensure compliance with regulatory standards and hospital policies in all radiology activities. Monitor quality assurance processes to uphold high service standards in the department. Assist in drafting and updating departmental protocols related to workflow and patient management. Address and resolve any patient inquiries or concerns related to radiology services promptly. Show more Show less

Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel. Job Overview We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone. Qualifications and Skills Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill) Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively. Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically. Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital. Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease. Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly. Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff. Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience. Roles and Responsibilities Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience. Coordinate with various departments for appointment scheduling and ensure timely patient consultations. Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary. Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency. Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes. Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction. Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs. Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery. Show more Show less

Ensure proper checking of bills and payment collection. Review prescription or any other referred service advised post appointment, scan the prescription & upload in the patients account in SAP. Ensure proper dispatch of reports complying with the TATs Confirmation of appointment, via call/ SMS etc. Ensure the Patient Rights and Confidentiality is maintained by the team members Ensure inter-departmental co-ordination & communication with respect and professionalism Ensure Handover / Shift report on a daily basis. This will be 24/7 including night shift basis. Ensure proper name plate assigned to consultant chambers Any other responsibilities as assigned by the HOD from time to time Show more Show less

Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a renowned multi-specialty tertiary care institution in Mumbai with 345 beds, offering specialties like cardiac sciences, oncology, and more. Equipped with cutting-edge technology, the hospital strives for excellence in healthcare, ensuring every element adheres to international standards and stringent criteria. Established in 1918, it continues to honor a legacy of outstanding care, prioritizing the principle "Respect for Life." Job Overview We are seeking a highly experienced Radiology Department Manager for our Mumbai location. This is a full-time, senior-level position requiring 7 to 10 years of relevant experience. The ideal candidate will lead and manage the radiology department, ensuring efficient operations and adherence to highest standards of medical care. Qualifications and Skills Proven experience in team management, effectively leading and mentoring a team to achieve departmental goals and objectives (Mandatory skill). Demonstrated team leadership skills, with a focus on building a high-performing and motivated team environment (Mandatory skill). Exceptional team coordination abilities to ensure seamless collaboration and communication within the department (Mandatory skill). Experience in implementing process improvement strategies within a radiology setting for enhanced efficiency and results. Extensive knowledge of radiology operations management, with the ability to oversee day-to-day functions and long-term planning. Strong quality assurance skills to maintain the highest standards of patient care and departmental function. Excellent communication skills for effective interaction with staff, patients, and other hospital departments. Proficiency in healthcare regulations and compliance to ensure the department adheres to all necessary guidelines and standards. Roles and Responsibilities Manage and oversee the radiology department's operations, ensuring high-quality patient care and service delivery. Lead and coordinate the radiology team, fostering a collaborative and supportive working environment. Implement and monitor protocols and procedures to improve efficiency and compliance within the department. Develop and execute strategies for department growth, including technological advancements and service expansion. Ensure departmental adherence to all regulatory and accreditation requirements, maintaining a focus on patient safety and quality care. Collaborate with hospital leadership and other departments for integrated service delivery and strategic planning. Provide training and development opportunities for staff to enhance skills and improve performance. Conduct regular performance evaluations and feedback sessions with team members to promote improvement and professional growth. Show more Show less

Skills: VIP Client Management, Discretion and Confidentiality, Crisis Management, Stakeholder Management, Customer Relationship Management, VIP Protocols, Protocol Adherence, Concierge Services, Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-speciality tertiary care hospital in Mumbai, renowned for its advanced infrastructure and care in areas like cardiac sciences and oncology. Upholding a rich legacy since 1918, it integrates cutting-edge technology with its founding principle: Respect for Life. The hospital is dedicated to excellence in patient care and is a leader in the healthcare industry. For more information, visit Sir H.N. Reliance Foundation Hospital & Research Centre. Job Overview We are seeking a Senior VIP Management professional to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position requiring 7 to 10 years of work experience, where you will oversee and maintain relationships with high-profile clients, ensuring the highest standards of service and confidentiality are adhered to. Qualifications And Skills Proven experience in VIP Client Management with a demonstrated ability to handle high-profile clients with utmost professionalism (Mandatory skill). Excellent discretion and confidentiality skills to manage sensitive and private information competently. Strong crisis management abilities to effectively address and resolve any unexpected issues that may arise. Advanced stakeholder management skills to foster and maintain positive relationships with various stakeholders. Proficiency in customer relationship management to enhance client satisfaction and loyalty. Deep understanding and adherence to VIP protocols to ensure consistent high-level service. Commitment to protocol adherence, maintaining the integrity of procedures and processes. Experience in providing concierge services tailored to the unique needs of VIP clients, enhancing their overall experience. Roles And Responsibilities Ensure seamless service delivery to VIP clients, maintaining high standards of professionalism and quality. Maintain strict confidentiality and discretion when handling sensitive client information. Develop and implement advanced crisis management strategies to preemptively address potential client issues. Identify and manage stakeholder expectations through effective communication and negotiation techniques. Foster positive client relationships through ongoing engagement and exceptional customer service practices. Enforce compliance with all VIP protocols and procedures to uphold the institutions service standards. Coordinate and customize concierge services to meet the specific preferences and requirements of VIP clients. Collaborate with various departments to optimize the quality of service provided to esteemed clientele. Show more Show less

Skills: Cardiovascular Ultrasound, Cardiac Catheterization Assistance, Cardiology, Non-invasive Cardiology, Interventional Cardiology, Cardiac Cath, We Are Hiring Job title: Cardiology Technician (Female Only) Department: Cardiology Kindly share CVs on Shraddha.Alekar@rfhospital.org or Whats app on 9324900310 Job Requirements We are looking for a Cardiology Technician to join our team at Sir H N Reliance Foundation Hospital in Mumbai. The successful candidate will be responsible for performing diagnostic tests on patients and providing medical care to them. The ideal candidate should have a strong knowledge of cardiology and be able to work independently. Responsibilities Assist the Mentor / Director / Consultants in delivery of patient care as per the clinical standards. Adhere to the standard Cardiology departmental procedures and protocols Check with the Mentor/ Director / Consultants about his / her need for standard and special equipment and ensure availability at all times Coordinate with the nursing staff to fill the requirements and needs for any particular departmental activity as and when required Identify the patient correctly and educate the patient with the purpose, pre-requisites required for the procedure and explain the procedure to the patient Responsible for upkeep & calibration of all equipment of the department. Liaise with Biomedical Engineer to ensure to smooth functioning of all equipment of the department. Report any damage to the instruments / equipment in the department to the concerned Biomedical and follow up for replacement Follow standard protocols for ECG, Exercise testing, TEE, DSE and Stress ECHO. Requirements Bachelors degree in Cardiology or related field. 1-10 years of experience in a cardiology technician role. Knowledge of cardiology and medical terminology. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Strong attention to detail. Show more Show less

Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a leading multi-speciality tertiary care institution based in Mumbai, Maharashtra. Featuring 345 beds, the hospital excels in Cardiac Sciences, Oncology, and more. Known for its technologically-advanced infrastructure and renowned history dating back to 1918, the hospital adheres to the highest standards of medical care and safety, maintaining its legacy of excellence and respect for life. Job Overview We are seeking a diligent Departmental Coordinator to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This full-time, mid-level position calls for a professional with 4 to 6 years of experience in a similar role who can manage various administrative and coordinative functions efficiently. The ideal candidate will have experience in company secretarial work and executive calendar management. Qualifications and Skills Proficiency in company secretarial work, ensuring compliance and accurate record-keeping (Mandatory skill). Skillful in executive calendar management, adept at optimizing schedules to enhance productivity (Mandatory skill). Experience as an executive assistant, capable of providing high-level support in decision-making processes (Mandatory skill). Advanced skills in executive administrative assistance, ensuring the smooth operation of daily functions. Demonstrated ability in team leadership, fostering a collaborative and efficient work environment. Proficient in coordinating various departmental activities and events efficiently. Excellent communication skills, both verbal and written, to interact effectively with diverse groups. Detail-oriented with strong organizational skills to manage multiple tasks seamlessly. Roles and Responsibilities Coordinate and maintain executive schedules, ensuring timely preparation for meetings and events. Facilitate effective communication and documentation, acting as a liaison between departments. Assist in the development and implementation of departmental goals, procedures, and strategic plans. Oversee administrative functions to streamline workflow and optimize efficiency within the department. Provide comprehensive support to executives in decision-making by providing relevant data and reports. Collaborate with team members to ensure the timely completion of projects and initiatives. Identify areas for improvement and recommend innovative solutions to enhance departmental performance. Ensure confidentiality and security of sensitive data handled within the department. Show more Show less

Skills: Customer Relationship Management, Patient Communication, Service Recovery Techniques, Healthcare Analytics, Telehealth Platforms, Patient Satisfaction Metrics, Complaint Resolution, Empathy and Active Listening, Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-specialty tertiary care institution located in Mumbai. With 345 beds, the hospital is renowned for its advanced care in cardiac sciences, gastroenterology, oncology, and more. Recognized for its state-of-the-art technology and infrastructure, the hospital upholds a century-long legacy of excellence and innovation in the healthcare industry. Respect for life and commitment to superior medical care define its ethos. Job Overview Sir H.N. Reliance Foundation Hospital & Research Centre is seeking a Patient Experience Trainee . This is an internship position suitable for freshers, located in Mumbai. The role requires candidates with 0 to 1 year of experience to engage proactively with patients to enhance their healthcare journey and satisfaction. Candidates will gain valuable insights into patient communication and satisfaction metrics. Qualifications And Skills Proficiency in customer relationship management to effectively build and maintain patient connections and establish long-term loyalty (Mandatory skill). Strong patient communication skills to facilitate clear and compassionate interactions that result in improved health outcomes and patient satisfaction (Mandatory skill). Experience with patient satisfaction metrics to assess and enhance the quality of service and ensure positive patient experiences (Mandatory skill). Knowledge of service recovery techniques to address and resolve any issues that arise, ensuring patient concerns are heard and addressed professionally. Understanding of healthcare analytics to analyze data and provide insights that drive improvements in patient experience and operational efficiency. Familiarity with telehealth platforms to support virtual patient interactions, ensuring accessibility and continuity of care across various digital channels. Competency in complaint resolution to handle patient grievances effectively and foster an environment of trust and transparency. Exhibit empathy and active listening to understand patient needs fully and create a supportive environment that encourages open communication. Roles And Responsibilities Engage with patients and their families to gather feedback, address concerns, and ensure satisfaction with hospital services. Collaborate with hospital staff to implement patient-centered care initiatives to enhance patient experiences across all touchpoints. Assist in collecting and analyzing patient satisfaction data to identify areas for improvement and contribute to strategic planning. Provide support in the development and execution of service recovery plans to rectify service shortcomings and re-establish trust with patients. Participate in training sessions and workshops to upgrade skills related to patient communication and relationship management. Maintain accurate records of patient interactions to track progress and outcomes of patient experience improvement plans. Support the organization in deploying telehealth solutions and familiarize patients with their use for enhanced healthcare delivery. Work closely with cross-functional teams to address patient complaints in a timely manner and ensure continuous improvement in service delivery. Education : Graduate Desirable: MHA/MBA/Diploma in Hospital / Hospitality Experience And Traits Freshers Passion to be a part of hospital industry Comfortable to travel within city for home care services to patients Show more Show less

Skills: Call scripting, Customer service orientation, Communication, Contact Centers, Contact Center Management, Customer Service, Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-specialty tertiary care hospital that excels in various medical disciplines, from cardiac to neurosciences. Strategically located in Mumbai, Maharashtra, it adheres to international standards and is renowned for its cutting-edge medical technology and commitment to excellence. Founded in 1918, this institution embodies the legacy of Sir Hurkisondas with progressive diagnostic services and a cornerstone philosophy of Respect for Life. More information can be found on their website at rfhospital.org. Job Overview We are seeking a Junior Contact Centre Executive at Sir H. N. Reliance Foundation Hospital & Research Centre for a Fixed-Term-Employment. The position requires a minimum of 1 year and a maximum of 3 years of relevant work experience. As a contact centre executive, you will play a crucial role in managing efficient communication and enhancing customer experiences. This role is based in Mumbai, Maharashtra, within the vibrant hospital and healthcare industry. Qualifications And Skills Must have skills in call scripting, customer service orientation, and communication to ensure effective interaction with patients and customers (Mandatory skill). Required skills in operating and managing contact centers to streamline calls and improve overall process efficiency. Excellent verbal and written communication skills to handle inquiries and resolve issues effectively. Ability to work well under pressure in a fast-paced hospital environment while maintaining a calm and professional demeanor. Strong problem-solving skills to address and resolve issues promptly, enhancing customer satisfaction. Proficient in using computer systems and software necessary for managing calls and tracking information. High level of attention to detail to ensure accuracy in information dissemination and recording. Capability to work in a team-oriented environment and contribute to team goals and objectives. Roles And Responsibilities Handle incoming and outgoing calls efficiently, adhering to call scripting and maintaining a high level of customer service. Resolve patient inquiries, issues, and complaints promptly and professionally to ensure customer satisfaction. Maintain accurate records of patient interactions and details of inquiries, comments, and complaints. Coordinate with relevant hospital departments to provide accurate information and facilitate patient services. Continuously enhance communication skills and update knowledge about hospital services and guidelines. Participate actively in training sessions and meetings to stay updated with the latest contact center techniques. Adhere to the hospital's confidentiality policies, safeguarding patient information at all times. Assist in auditing and evaluating processes to enhance the efficiency and quality of services provided by the contact center. Necessary Graduate 1 to 4 years experience in Front end office / Call Center Show more Show less

Skills: Customer Service, Inventory management, Pantry up keep, Update Hygiene records, Communication, Team Coordination, Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a prominent multi-specialty tertiary care hospital in Mumbai, designed to international standards. With a focus on areas like Cardiac Sciences, Oncology, and Woman & Child Health, the hospital is a leader in cutting-edge healthcare technology and services. Committed to excellence, its values emphasize respect for life and superior service delivery to all. Job Overview We are seeking a F&B Butler Trainee to become an integral part of our prestigious institution. This is a fixed-term employment position based at our headquarters in Mumbai, Maharashtra. We welcome freshers or individuals with up to one year of experience. The successful candidate will join our esteemed team to support a high standard of service and hospitality. Qualifications And Skills Possess excellent customer service skills, ensuring satisfaction through attentive and friendly service to guests and staff alike. Ability in household management to efficiently manage and oversee various tasks within a healthcare setting. Effective time management skills to prioritize tasks and handle duties promptly in a fast-paced environment. Understanding of etiquette and protocol to maintain high standards of behavior and professionalism in all interactions. Attention to detail to ensure all service aspects are performed with precision and care, enhancing the overall customer experience. Event coordination skills to assist in planning and executing hospital events and functions with effectiveness. Strong communication skills to interact clearly and effectively with patients, staff, and guests, facilitating smooth operations. Problem-solving capabilities to address challenges efficiently, ensuring disruptions are minimized and service quality is upheld. Roles And Responsibilities Assist in providing high-quality hospitality services and ensuring all clients' needs are met satisfactorily. Maintain a well-organized environment to set a professional tone and ensure seamless daily operations. Coordinate with other staff members to ensure cohesive service delivery and support hospital events. Adhere to established protocols and etiquette, reinforcing a courteous and respectful environment. Manage and deliver guest services promptly to enhance their experience and uphold hospital standards. Assist in organizing and managing hospital events, ensuring smooth execution and guest satisfaction. Handle any guest inquiries or issues with poise, providing solutions and maintaining service excellence. Contribute to a respectful, safe, and efficient workplace, upholding the hospital's commitment to exceptional care. Necessary Hotel Management Graduate - 2025 Show more Show less

Skills: Anaesthesia Equipment Handling, Operation Theatre Preparation, Emergency Response, Patient Monitoring, Surgical Instrumentation, Sterilization Techniques, Infection Control, Patient Positioning, Dear Candidate, Greetings!!! Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all. We currently have openings for OT & Anaesthesia Technician, details for the same are given below Candidates Requirement: - Graduate with Diploma-OT 2-4 years of experience Job Profile: - Adhere to the standard operating procedures and protocols. Assist in the delivery of patient care for individual patient needs. Check and ensure with the operating surgeon about his need for standard and special equipment. Coordinate with operation theater nurses to fill the requirements and needs for a particular surgery. Coordinate with the nursing staff to fill the requirements and needs for any particular departmental activity as and when required. Liaise with Biomedical Engineer to ensure to smooth functioning of all electrical equipment such as OT lights, OT bed, cautery, ligasure, harmonic, etc. Report any damage to the instruments or other equipment in the operating room to the concerned OT Nurse and OT manager and follow up for replacement. Ensure all equipment are functioning as per requirements. Liaise with the Biomedical / Engineering team for refilling of gas cylinders and arranging to replace the same as and when needed. Assist / perform the procedure such as per the qualifications, clinical credentialing and experience as approved by the Director. Follow standard operating procedures and safety checklist during all procedures. In case, you are interested kindly send your updated profile on diya.patil@rfhospital.org , along with the following details: Contact details Mobile number & email id: Current CTC: Notice period: You can refer this mail to your friends/colleagues. To know more about our hospital, please visit http://www.rfhospital.org. Regards, Human Resources, Sir H. N. Reliance Foundation Hospital and Research Centre, Contact no: 9372752907 Show more Show less

About the job: Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel. Job Overview We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone. Qualifications and Skills Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill) Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively. Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically. Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital. Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease. Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly. Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff. Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience. Roles and Responsibilities Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience. Coordinate with various departments for appointment scheduling and ensure timely patient consultations. Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary. Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency. Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes. Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction. Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs. Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery. Who can apply: Only those candidates can apply who: have minimum 3 years of experience Salary: ₹ 4,00,000 - 7,00,000 /year Experience: 3 year(s) Deadline: 2025-07-28 23:59:59

Greetings!!! Sir H. N. Reliance Foundation Hospital and Research Centre is a state-of-the-art 345 bed multi-specialty tertiary care hospital, situated in South Mumbai, committed to make world class healthcare accessible to all. We currently have openings for ‘ Staff Nurse – Home Care ’, details for the same are given below Candidates Requirement: - · BSc-Nursing /GNM · 1 to 3 years of experience Job Profile: - Provide care in co-ordination with the physician and other health care workers Assess the patient’s condition, health progress and needs Manage patient as per scope of services Identify care issues and makes recommendations about changes to the patient care plan as per consultant recommendation Communicate with family care givers, listen to their concerns and update them on the patient condition. Maintain the Documentation of care provided accurately in EMR Ensure that patient privacy and confidentiality is duly protected at all the times Treat patients and their family with courtesy, respect, and caring behaviour Work closely with nursing manager, Head of the department and doctors to ensure a high standard of nursing care Show more Show less

Skills: Yoga Alliance Certification, Trauma-sensitive yoga techniques, Mindfulness-Based Stress Reduction (MBSR), Yogic Sciences, Yoga Therapist, Patient Satisfaction, Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a 345-bed, multi-Speciality tertiary care hospital located in Mumbai. It specializes in areas such as Cardiac Sciences, Oncology, and Woman & Child Health, among others. As a technologically-advanced institution, it is designed to meet international standards with a strong commitment to the principle of "Respect for Life." Founded in 1918, it carries a legacy of excellence in healthcare service. Job Overview We are seeking a dedicated Yoga Physiotherapist for a Full-Time position at our Mumbai location. As a mid-level role, candidates are required to have a minimum of 4 to 6 years of experience. The role involves applying yoga and physiotherapy techniques in a healthcare setting to improve patient outcomes and enhance overall well-being. Qualifications And Skills Must possess a Yoga Alliance Certification (Mandatory skill) to ensure competency in delivering yoga instruction. Proficiency in trauma-sensitive yoga techniques (Mandatory skill) is required to safely manage patients with challenging backgrounds. Experience in Mindfulness-Based Stress Reduction (MBSR) (Mandatory skill) is essential for promoting emotional health in patients. Strong understanding of Yogic Sciences to integrate traditional postures and breathing techniques effectively. Background as a Yoga Therapist to help tailor programs to the unique needs of each individual. Proven ability to work with diverse populations in a healthcare environment to ensure Patient Satisfaction is maintained at the highest level. Excellent communication skills to educate patients and staff about the benefits and applications of yoga in therapy. Ability to assess patient conditions and develop customized treatment plans utilizing yoga and physiotherapy. Roles And Responsibilities Develop and implement customized yoga programs for patients based on their specific medical needs and conditions. Collaborate with multidisciplinary teams to ensure integrative care and optimize patient outcomes. Conduct one-on-one and group sessions to teach specific yogic practices aimed at rehabilitation and wellness. Evaluate the progress of patients and adjust therapeutic techniques accordingly to maximize healing and recovery. Maintain comprehensive records of patient assessments and treatment plans to ensure continuity of care. Stay updated with the latest research and advancements in yogic therapy and physiotherapy practices. Educate patients on the importance of maintaining a healthy lifestyle and self-care practices outside of therapy sessions. Ensure all practices comply with hospital standards and professional guidelines to deliver superior quality care. Necessary Postgraduate / Graduate in Yogic Sciences Minimum 1 year in large multispecialty hospital Show more Show less

Skills: Respiratory therapy equipment operation, Patient data analysis, Sleep study setup and preparation, Calibration of Equipments, Clinical care, Accounting of inventories, Dear Candidate, Greetings!!! Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine We currently have opening for PFT/Sleep Technician - Mumbai, details for the same are given below, Assist the Clinician in delivery of patient care as per the Clinical standards Adhere to the standard Pulmonology departmental procedures and protocols Check with the Clinicians about his / her need for standard and special equipment and ensure availability at all times Assist / perform Spirometry and Sleep Study procedures as per qualifications, competency and experience as approved by the Mentor / Director Support in transferring and positioning of the patient for spirometry and sleep tests Necessary Graduation with Diploma / certificate in the concerned specialty 7-10 years of Experience Contact Details In case, you are interested kindly send your updated profile on sayali.shelke@rfhospital.org and diya.patil@rfhospital.org or can contact on 8779907956, along with the following details: Current CTC Notice period: You can refer this mail to your friends/colleagues. To know more about our hospital, please visit http://www.rfhospital.org. Thanks & Regards, Team HR Show more Show less

Skills: Patient Coordination, Hospital Administration, Communication Skills, Customer Service, Teamwork, Guide patients, Company Overview Sir H. N. Reliance Foundation Hospital and Research Centre is a leading multi-speciality tertiary care hospital located in Mumbai, Maharashtra. Known for its advanced technological infrastructure, the hospital emphasizes specialties such as Cardiac Sciences, Gastroenterology, and Oncology. It provides comprehensive medical services with a commitment to excellence in patient care. Visit us at rfhospital.org for more information. Job Overview We are seeking a Floor Coordinator Trainee to join our team in Mumbai. This internship position is designed for freshers interested in gaining experience in hospital administration and patient coordination. The role requires no prior work experience and offers an opportunity to work in a dynamic healthcare environment within our state-of-the-art facility. Qualifications And Skills Must possess excellent patient coordination skills to ensure effective communication and smooth operations within the hospital. (Mandatory skill) Capable of handling hospital administration tasks efficiently, including scheduling and coordination of patient services. (Mandatory skill) Strong communication skills are essential for liaising with patients, hospital staff, and visitors effectively. (Mandatory skill) Knowledge of customer service principles to deliver high-quality support to patients and their families. Ability to work effectively in a fast-paced environment, adapting to the needs of a bustling hospital setting. Detail-oriented with the capability to follow hospital protocols and procedures accurately. Proficient in using basic computer software and hospital management systems for administrative tasks. Demonstrates professionalism with a patient-centric approach and respect for confidentiality in all interactions. Roles And Responsibilities Assist in coordinating and managing patient flow and ensuring timely and efficient service delivery on the hospital floor. Provide support in hospital administration tasks such as appointment scheduling, registration, and maintaining patient records. Act as a liaison between patients, families, and hospital departments to resolve issues and enhance patient experience. Ensure patient satisfaction by delivering exceptional customer service in all interactions. Support the communication between healthcare providers and patients to facilitate proper care and follow-up. Monitor and report any issues related to hospital operations to the senior coordinator or management promptly. Participate in training sessions and workshops to improve skills and knowledge related to hospital administration. Maintain a safe and clean work environment in compliance with hospital standards and regulations. Necessary Graduate - Fresher Show more Show less