VIP Management

Job Description

Skills: VIP Client Management, Discretion and Confidentiality, Crisis Management, Stakeholder Management, Customer Relationship Management, VIP Protocols, Protocol Adherence, Concierge Services, Company Overview Sir H.N. Reliance Foundation Hospital & Research Centre is a premier multi-speciality tertiary care hospital in Mumbai, renowned for its advanced infrastructure and care in areas like cardiac sciences and oncology. Upholding a rich legacy since 1918, it integrates cutting-edge technology with its founding principle: Respect for Life. The hospital is dedicated to excellence in patient care and is a leader in the healthcare industry. For more information, visit Sir H.N. Reliance Foundation Hospital & Research Centre. Job Overview We are seeking a Senior VIP Management professional to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position requiring 7 to 10 years of work experience, where you will oversee and maintain relationships with high-profile clients, ensuring the highest standards of service and confidentiality are adhered to. Qualifications And Skills Proven experience in VIP Client Management with a demonstrated ability to handle high-profile clients with utmost professionalism (Mandatory skill). Excellent discretion and confidentiality skills to manage sensitive and private information competently. Strong crisis management abilities to effectively address and resolve any unexpected issues that may arise. Advanced stakeholder management skills to foster and maintain positive relationships with various stakeholders. Proficiency in customer relationship management to enhance client satisfaction and loyalty. Deep understanding and adherence to VIP protocols to ensure consistent high-level service. Commitment to protocol adherence, maintaining the integrity of procedures and processes. Experience in providing concierge services tailored to the unique needs of VIP clients, enhancing their overall experience. Roles And Responsibilities Ensure seamless service delivery to VIP clients, maintaining high standards of professionalism and quality. Maintain strict confidentiality and discretion when handling sensitive client information. Develop and implement advanced crisis management strategies to preemptively address potential client issues. Identify and manage stakeholder expectations through effective communication and negotiation techniques. Foster positive client relationships through ongoing engagement and exceptional customer service practices. Enforce compliance with all VIP protocols and procedures to uphold the institutions service standards. Coordinate and customize concierge services to meet the specific preferences and requirements of VIP clients. Collaborate with various departments to optimize the quality of service provided to esteemed clientele. Show more Show less