Head- Cargo & Product Development

Job Purpose

• To lead the creation and implementation of innovative products and services that enhance Airlines Cargo's offerings, aligning with the airline's strategic goals to boost market competitiveness and customer satisfaction.
• To drive the end-to-end product development process, from concept through to market launch, ensuring products meet quality standards and operational requirements.

Key Accountabilities

Product Development Strategy

• Develop and execute a comprehensive strategy for new product and service development, including market analysis to identify trends and opportunities for innovation within the cargo sector.

Vendor Management

• Oversee vendor relationships to ensure high-quality, cost-effective procurement of materials and services. Negotiate contracts to secure advantageous terms and maintain high standards of product quality.

Cross-functional Coordination

• Collaborate with internal teams, including Commercial, In-flight Services, and Customer Experience, to ensure product offerings are integrated and optimized across all customer touchpoints.

Team Leadership

• Manage and mentor a team dedicated to product development, fostering an environment of innovation and continuous improvement.

Skills Required for the role

Innovative Thinking

Negotiation and Vendor Management

Analytical Skills

Relationship Building and Collaboration

Strategic Planning

Leadership and Communication

Key Interfaces

Internal Interfaces

Head - Commercial Cargo

• Regular reporting and strategic alignment on new product initiatives and development goals.
• Collaborative planning and execution oversight to ensure product strategies integrate smoothly with cargo operations.

Customer Experience

• Gather and incorporate customer feedback into new product development to enhance customer satisfaction and address pain points.
• Coordinate the rollout of new services to ensure customer needs and expectations are met or exceeded.

Commercial & In-flight Services

• Collaborate on aligning new product development with existing commercial strategies and in-flight service enhancements.
• Integrate new offerings into the cargo service portfolio, ensuring a seamless experience for customers.

Marketing

• Collaborate on marketing strategies for new products, ensuring effective market penetration and brand alignment.
• Develop promotional materials and campaigns to launch new products and services.

External Interfaces

Third-party Vendors/Suppliers

• Manage relationships and negotiate terms for product sourcing and development.

Industry Associations

• Engage with industry groups to stay updated on trends and innovations that could influence product development.