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Guest Service Associate

Guest Service Associate

Naukri Hospitality Jobs

1 - 3 years

|

1 - 4 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

front desk guest service hotel operations customer service hospitality front office management front office operations receptionist activities guest handling housekeeping guest relations front office room service hotel management resort

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in guest service or a related field.

Roles and Responsibility

Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
Manage front desk operations, including handling check-in, check-out, and room assignments.
Coordinate with other departments to ensure seamless guest experiences.
Handle guest complaints and resolve issues professionally and courteously.
Maintain accurate records of guest interactions and transactions.
Collaborate with colleagues to achieve high levels of customer satisfaction.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with diverse groups of people.
Strong problem-solving skills are necessary to handle challenging situations.
Ability to work well under pressure and manage multiple tasks simultaneously.
Basic knowledge of hotel operations and procedures is preferred.
A positive attitude and commitment to providing excellent customer service are essential.
Familiarity with hospitality software and systems is an asset.

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