Guest Relations Executive

Job Description

This role is for one of Weekday's clients Salary range: Rs 216000 - Rs 240000 (ie INR 2.16-2.4 LPA) Min Experience: 1 year Location: Gurugram JobType: full-time Requirements About the Role We are seeking a friendly, professional, and customer-focused Guest Relations Executive to join our team in the hospitality industry. As the face of our establishment, you will be the first point of contact for our guests, playing a crucial role in shaping their overall experience. Your ability to communicate clearly, resolve queries effectively, and provide a welcoming atmosphere will directly impact guest satisfaction and loyalty. The ideal candidate should have prior experience in a hotel, restaurant, or related customer-facing role, and be passionate about delivering memorable service. If you enjoy working in a dynamic environment where no two days are the same, this role is for you. Key Responsibilities Guest Reception and Welcome: Warmly welcome guests upon arrival, manage the check-in and check-out processes efficiently, and ensure all formalities are completed accurately and promptly. Guest Assistance: Respond to guest inquiries and concerns with professionalism and courtesy. Offer accurate information about hotel amenities, local attractions, dining options, and services. Complaint Resolution: Handle guest complaints or service issues calmly and effectively, taking the initiative to resolve problems or escalate them when necessary to the appropriate department. Coordination and Communication: Collaborate with housekeeping, front office, concierge, and other departments to ensure guests' requests and preferences are met in a timely and coordinated manner. Reservations and Bookings: Assist guests with room reservations, restaurant bookings, and special requests. Maintain updated knowledge of room availability and current promotions. Professional Conduct: Maintain a polished and professional appearance at all times. Communicate clearly and courteously, both in person and over the phone. Feedback Collection: Engage with guests to collect feedback and suggestions, and share relevant insights with the management to help improve services and guest satisfaction. Administrative Support: Assist with daily reports, maintaining guest records, updating checklists, and supporting the front desk team with various administrative tasks. Required Skills And Qualifications Education: Graduate in Hospitality Management, Hotel Administration, or a related field is preferred but not mandatory. Experience: Minimum of 1 year in a guest relations, front desk, or hospitality customer service role. Communication Skills: Excellent verbal and written communication skills in English (additional languages are a plus). Ability to listen actively and respond effectively. Interpersonal Skills: Warm, approachable, and service-oriented personality with the ability to handle guests from diverse backgrounds. Technology: Familiarity with property management systems (PMS), booking platforms, and MS Office tools. Problem-Solving: Ability to stay calm under pressure and think on your feet to resolve guest issues quickly. Appearance: Presentable, punctual, and courteous demeanor that reflects the brand values.