The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person
The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gunjur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Customer relationship management: 1 year (Required) Location: Gunjur, Bengaluru, Karnataka (Required) Work Location: In person
The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person
Requirement Manager - CRM/ Female Should be from real Estate background Experience 7- 8 Years in real estate Education Graduation (Must), also MS (word & Excel) proficiency Salary 7-8 Lacs Per Anum Location Corporate Office – HSR Layout Timeline We can start looking out now. On boarding by mid-March considering the notice period of the candidate. Project collection Collection: Monitoring payments due at each project milestone and ensuring clear visibility into any unpaid balances. Sending reminders, issuing demand notes, and escalating collection efforts when necessary. Maintaining project-specific records helps streamline the collection process and ensures that delays in one project do not affect others. Provide progress reports to customers upon completion of milestones. Raise Demand Notes & Reminder Letters: Issue demand notes and reminder letters promptly and within the designated timelines. Ensure Collection Follow-Up: Maintain consistent follow-up on outstanding collections. Identify and Act on Defaulters: Identify defaulters and take appropriate actions in accordance with company policy. Follow Up with Banks: Ensure timely follow-up with banks regarding disbursements Documentation & Customer interaction Timely Documentation: This includes the preparation of allotment letters, agreements, demand letters , reminder letter , Receipts and bank-related documents, Registration Ensure Customer Retention within Projects: Maintain customer engagement throughout the project and apply cancellations in accordance with company policy, minimizing waiver options. Ensure Timely Response to All Email Queries: All customer and internal queries received via email should be acknowledged and addressed within 24 hours. This includes providing accurate information, resolving issues, or escalating matters as needed to ensure customer satisfaction and operational efficiency Data Maintain Customer MIS (Management Information System): Regularly update and manage a detailed Customer MIS to track and monitor all critical customer-related data, including payment histories, outstanding balances, and project details. Payment Tracking: Ensure all customer payments, including advances, progress payments, and final settlements, are accurately recorded. The MIS should reflect payment dates, amounts, methods, and any discrepancies or delays. Customer Details: Maintain up-to-date customer contact information, contract terms, project milestones, and any special conditions or agreements. This section should provide a full profile of each customer, ensuring that all relevant information is easily accessible to the team for smooth communication and follow-up. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Real estate: 7 years (Required) Language: English (Required) Work Location: In person
Position : Guest Relations Executive Department : Customer Service / Client Relations Location : Hennur ,Bangalore Job Summary: The Guest Relations Executive will serve as the primary point of contact for clients, prospects, and visitors to the real estate company. This role focuses on providing exceptional customer service, fostering positive relationships with clients, and assisting with inquiries related to properties and services. The individual will ensure a high standard of guest experience, manage the front office operations, and contribute to the overall customer satisfaction of the company. Key Responsibilities: Client & Visitor Interaction: Greet and welcome guests, clients, and visitors professionally and courteously. Provide property information and assist with client inquiries regarding real estate listings, pricing, amenities, and availability. Maintain a welcoming and positive atmosphere in the office or property showrooms. Customer Service: Act as the first point of contact for customer service issues and resolve complaints or inquiries efficiently. Ensure all client concerns are addressed promptly and satisfactorily. Handle phone calls, emails, and in-person inquiries, directing them to the appropriate departments as needed. Property Showings & Tours: Coordinate property viewings for potential buyers and renters, ensuring a smooth and informative experience. Assist in organizing property exhibitions, events, and open house sessions. Ensure properties are well-presented and prepared for showings. Documentation & Record Keeping: Maintain accurate records of client interactions, inquiries, and feedback. Prepare client briefings, reports, and documentation as necessary. Ensure all client data is entered into the company’s CRM system with attention to detail. Customer Relationship Management: Build and maintain strong relationships with both new and existing clients. Follow up with clients after property viewings, meetings, or sales to ensure continued engagement. Provide personalized assistance and information about available real estate options based on client needs. Collaboration: Work closely with the sales, marketing, and property management teams to ensure seamless coordination and service delivery. Support the sales team with client queries and facilitate smooth communication between the team and potential buyers or tenants. Administrative Support: Assist with scheduling appointments, meetings, and follow-up calls for senior management and sales staff. Prepare and manage daily schedules for property showings and client meetings. Brand Representation: Uphold the brand image and values of the company by ensuring a high standard of professionalism in all interactions. Participate in company events, promotional activities, and represent the company at industry events as required. Qualifications and Skills: Education : Bachelor’s degree in Business Administration, Hospitality, or a related field. A background in real estate or customer service is a plus. Experience : 3-5 years of previous experience in customer service, front office, or guest relations, preferably in real estate. Knowledge of real estate industry terminology and processes is beneficial. Skills : Excellent communication and interpersonal skills. Strong problem-solving abilities and conflict resolution skills. Ability to handle multiple tasks and prioritize effectively. Proficient in MS Office Suite and CRM software. Ability to work in a fast-paced environment and manage time efficiently. Attributes: Strong customer-focused attitude and service mindset. Professional appearance and demeanor. A proactive approach to client engagement and relationship management. Ability to handle challenging situations with calmness and professionalism. Attention to detail and a passion for providing top-tier service. Working Conditions: Full-time, Rotational Week-off Availability for occasional evening or weekend events, property showings, and client meetings. on-site location Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person