The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person
The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Gunjur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Customer relationship management: 1 year (Required) Location: Gunjur, Bengaluru, Karnataka (Required) Work Location: In person
The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards. Key Responsibilities: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process. Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email. Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively. Address and resolve guest complaints or concerns promptly and effectively. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Record guest preferences and feedback for future reference and service improvements. Ensure guest areas are clean, orderly, and well-presented at all times. Maintain accurate records of guest interactions Assist with VIP guest handling and special event coordination as needed. Qualifications: High school diploma or equivalent; degree in Hospitality Management or related field is preferred. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent communication and interpersonal skills. Friendly, outgoing personality with a passion for customer service. Ability to remain calm and professional under pressure. Proficient in using Microsoft Office Fluency in English Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person
Requirement Manager - CRM/ Female Should be from real Estate background Experience 7- 8 Years in real estate Education Graduation (Must), also MS (word & Excel) proficiency Salary 7-8 Lacs Per Anum Location Corporate Office – HSR Layout Timeline We can start looking out now. On boarding by mid-March considering the notice period of the candidate. Project collection Collection: Monitoring payments due at each project milestone and ensuring clear visibility into any unpaid balances. Sending reminders, issuing demand notes, and escalating collection efforts when necessary. Maintaining project-specific records helps streamline the collection process and ensures that delays in one project do not affect others. Provide progress reports to customers upon completion of milestones. Raise Demand Notes & Reminder Letters: Issue demand notes and reminder letters promptly and within the designated timelines. Ensure Collection Follow-Up: Maintain consistent follow-up on outstanding collections. Identify and Act on Defaulters: Identify defaulters and take appropriate actions in accordance with company policy. Follow Up with Banks: Ensure timely follow-up with banks regarding disbursements Documentation & Customer interaction Timely Documentation: This includes the preparation of allotment letters, agreements, demand letters , reminder letter , Receipts and bank-related documents, Registration Ensure Customer Retention within Projects: Maintain customer engagement throughout the project and apply cancellations in accordance with company policy, minimizing waiver options. Ensure Timely Response to All Email Queries: All customer and internal queries received via email should be acknowledged and addressed within 24 hours. This includes providing accurate information, resolving issues, or escalating matters as needed to ensure customer satisfaction and operational efficiency Data Maintain Customer MIS (Management Information System): Regularly update and manage a detailed Customer MIS to track and monitor all critical customer-related data, including payment histories, outstanding balances, and project details. Payment Tracking: Ensure all customer payments, including advances, progress payments, and final settlements, are accurately recorded. The MIS should reflect payment dates, amounts, methods, and any discrepancies or delays. Customer Details: Maintain up-to-date customer contact information, contract terms, project milestones, and any special conditions or agreements. This section should provide a full profile of each customer, ensuring that all relevant information is easily accessible to the team for smooth communication and follow-up. Job Types: Full-time, Permanent Pay: ₹700,000.00 - ₹800,000.00 per year Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required) Experience: Real estate: 7 years (Required) Language: English (Required) Work Location: In person