Guest Relations Associate

The Guest Relationship Executive is responsible for providing a warm and welcoming experience to guests, ensuring their needs are met with professionalism and efficiency. The role involves managing guest interactions, resolving issues, and ensuring a high level of customer satisfaction that aligns with the organization’s service standards.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
• Handle guest inquiries and requests efficiently and professionally via in-person, phone, or email.
• Maintain up-to-date knowledge of services, promotions, and policies to assist guests effectively.
• Address and resolve guest complaints or concerns promptly and effectively.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Record guest preferences and feedback for future reference and service improvements.
• Ensure guest areas are clean, orderly, and well-presented at all times.
• Maintain accurate records of guest interactions
• Assist with VIP guest handling and special event coordination as needed.

Qualifications:

• High school diploma or equivalent; degree in Hospitality Management or related field is preferred.
• Proven experience in a customer service or front desk role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a passion for customer service.
• Ability to remain calm and professional under pressure.
• Proficient in using Microsoft Office
• Fluency in English

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 2 years (Required)

Language:

• English (Required)

Work Location: In person