Guest Relations Associate

• Welcome guests upon arrival with a warm and friendly attitude.
• Ensure a smooth check-in and check-out process.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Anticipate guest needs and provide personalized service.
• Assist guests with reservations, transportation, and local recommendations.
• Maintain clear communication with other hotel departments (Housekeeping, F&B, Concierge, etc.) to ensure guest needs are met.
• Keep accurate records of guest feedback and report issues to management.
• Coordinate special services such as room decorations, surprise arrangements, and VIP amenities.
• Assist with guest loyalty programs and feedback collection.
• Support the front desk team during peak hours.
• Perform any other duties as assigned by management.

Job Types: Full-time, Permanent

Pay: ₹19,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• Female Candidates Preferred.

Work Location: In person