Guest Relations Executive

Job Description

Position: Guest Relations Executive Experience: 6 months to 1 year Location: Bandra West Job Responsibilities: Guest Arrival and Departure: Warmly greeting guests upon arrival, facilitating smooth check-in and check-out procedures, and providing a fond farewell during departure. Information and Assistance: Providing accurate information about hotel amenities, services, and local attractions via phone, email, or in person. Complaint Resolution: Addressing guest inquiries, concerns, and complaints effectively and efficiently. Coordination with Departments: Liaising with housekeeping, front desk, food and beverage, and other departments to ensure guest needs are met. VIP Guest Handling: Managing VIP guest arrivals and departures, including pre-registration and special requests. Record Keeping: Maintaining detailed guest records, including preferences and dislikes, and preparing reports. Maintaining Standards: Ensuring guest satisfaction by upholding hotel standards and providing excellent customer service. Promoting Hotel Services: Providing information about current promotions, offers, and packages. Essential Skills: Communication: Excellent verbal and written communication skills are crucial for interacting with guests and other departments. Good Personality Customer Service: A customer-oriented attitude and a passion for providing exceptional service are essential. Problem-Solving: The ability to quickly and effectively resolve guest issues and concerns is vital. Organization : Strong organizational and time-management skills are needed to handle multiple tasks and priorities. Adaptability : The ability to adapt to changing situations and handle various guest requests is important. Language Proficiency: Fluency in English is typically required, and knowledge of additional languages is often an advantage. Computer Literacy: Familiarity with computer systems for guest management and record-keeping is often necessary. Job Types: Full-time, Permanent Pay: ₹9,000.00 - ₹18,000.00 per month Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person