Guest Relations Executive

Guest Relations & Social Media Executive

Role summary:We’re seeking a proactive professional with strong hospitality and communication skills to assist daily operations and elevate our brand online. You’ll welcome guests and clients, manage schedules and coordination, and design/post engaging content across social channels. Curiosity and willingness to learn are essential.

Responsibilities

• Guest relations: Greet visitors, manage front‑desk queries, coordinate meetings and events, ensure a warm, professional experience, handle guests at events.
• Communication: Draft emails, handle calls and messages, prepare brief reports, maintain clear internal updates.
• Assistant duties: Calendar management, travel and logistics, vendor follow‑ups, basic documentation, and task tracking.
• Social media design & posting: Create simple graphics, reels, and posts; write captions; schedule content; monitor comments/DMs.
• Brand presence: Keep profiles updated, collect photos/videos from events, and ensure consistency with brand guidelines.
• Learning & growth: Explore new tools for design, automation, and analytics; implement improvements based on data, should be open and flexible to learn new things and explore new aspects.

Requirements

• Education/Experience: Graduate with 1–3 years in hospitality, admin, or social media; freshers with strong aptitude are welcome.
• Skills: Excellent English/Hindi communication, client handling, basic Canva/Figma skills, Instagram/LinkedIn familiarity, MS/Google Workspace.
• Traits: Detail‑oriented, organised, positive attitude, ownership mindset, and eagerness to learn.
• Location: On‑site in Gurugram/Delhi NCR.

Benefits

• Work environment: Supportive team with mentorship.
• Growth: Training on design, content, and digital tools; clear performance milestones.
• Compensation: Competitive salary per experience; incentives based on social media and guest satisfaction metrics.

How success is measured

• Guest experience: Prompt, courteous handling of visitors and queries.
• Operational support: Reliable calendar, documentation, and follow‑through.
• Social metrics: Consistent posting, content quality, engagement growth, and timely responses.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Gurgaon City, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• 3year: 1 year (Preferred)

Language:

• English, Hindi (Preferred)

License/Certification:

• Graduation Certificate (Preferred)

Location:

• Gurgaon City, Haryana (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person