Guest Relations Executive

The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:

1. Managing Guest Interactions:

   Addressing guest concerns effectively, both pre-booking and post-booking.

2. Inventory Management of Properties:

   Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.

3. Supplier Coordination:

   Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.

4. Property Upkeep:

   Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.

5. Enforcing Upkeep Schedules:

   Ensuring all areas are regularly cleaned, maintained, and inspected.

6. Managing Housekeeping Staff:

   Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.

7. Quality Control Implementation:

   Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.

8. Repairs and Maintenance:

   Carrying out necessary repairs and maintenance as required.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• 1–3 years of experience in hospitality, guest relations, or property management.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and handle guest concerns with empathy and professionalism.
• Knowledge of housekeeping operations, property upkeep, and vendor management.
• Detail-oriented with strong organizational and problem-solving abilities.