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Talent Linked Consultancy
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Guest Relations Executive

Guest Relations Executive

Talent Linked Consultancy

1 - 6 years

|

3 - 6 Lacs

navi mumbai maharashtra india

Posted:14 hours ago| Platform: Foundit logo

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Skills Required

guest relations customer service hospitality check-in/check-out interpersonal skills problem resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

Greet guests upon arrival with a warm, professional, and courteous demeanor
Assist with check-in, check-out procedures, and room or registration assignments
Address and resolve guest inquiries, requests, and complaints efficiently
Provide information on services, facilities, local attractions, and travel directions
Maintain accurate guest records and document preferences, issues, and feedback
Coordinate with internal teams (e.g., leadership, F&B) to ensure guest needs are met
Handle special guest requests, including reservations, transportation, and events
Monitor guest satisfaction levels and gather feedback for continuous improvement
Support VIP services with discretion, professionalism, and attention to detail

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