Guest Relations Executive

• We are looking for a courteous and patient-oriented Guest Relations Executive to join the LASIK Department of our hospital. The ideal candidate will act as the primary point of contact for LASIK patients, ensuring a smooth, informative, and comfortable experience throughout their consultation, procedure, and follow-up visits. Prior hospital experience and strong communication skills are essential for this role.

Key Responsibilities

• Welcome and assist patients and attendants visiting the LASIK department
• Coordinate patient registration, appointment scheduling, and follow-ups
• Handle patient inquiries related to LASIK procedures, schedules, and departmental services
• Liaise with ophthalmologists, counselors, nurses, and administrative staff to ensure efficient patient flow
• Manage inbound and outbound calls and maintain clear communication with patients
• Ensure a high level of patient satisfaction through attentive guest relations
• Maintain accurate patient records and ensure confidentiality at all times
• Support front office and departmental administrative tasks as required

Eligibility Criteria

• Educational Qualification: Graduate in any discipline
• Experience: Minimum 2 years of experience in Guest Relations or Front Office roles within a hospital setting (mandatory)
• Preferred Candidates: Female applicants

Skills & Competencies

• Excellent communication skills in Malayalam and English
• Strong interpersonal, coordination, and customer service skills
• Empathetic, professional, and well-groomed personality
• Ability to multitask effectively in a fast-paced hospital environment
• Working knowledge of computers and hospital management systems.

Job Type: Full-time

Work Location: In person