Guest Relations Executive

OceanAir Travels

0 years

2 - 0 Lacs

kochi kerala

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

hospitality english in-person leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities and Duties

Persons who have experience in leading a team are added advantage.
Anticipate guest needs and build rapport with customers.
Address customer complaints and escalate to the concerned team when needed
Provide information about amenities, areas, venues and promote services
Offer assistance with certain tasks like confirming travel arrangements, taking messages etc.
Updating the booking in the booking software.
Interacting the customer via email for any information gathering
Escalate any issues regarding the bookings to Team lead or Manager.
Reconfirmation of tours and cross verifying
Bookings of tour attractions and need support assistance.

Required Experience and Qualifications

A customer oriented and professional attitude
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Previous experience as a Guest Relations Executive in the Hospitality or Travel industry
A degree in travel & tourism Management is preferred

Job Type: Full-time

Pay: Up to ₹22,000.00 per month

Benefits:

Flexible schedule
Food provided

Work Location: In person

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