Responsibilities and Duties Persons who have experience in leading a team are added advantage. Anticipate guest needs and build rapport with customers Address customer complaints and escalate to the concerned team when needed Provide information about amenities, areas, venues and promote services Offer assistance with certain tasks like confirming travel arrangements, taking messages etc. Updating the booking in the booking software. Interacting the customer via email for any information gathering Escalate any issues regarding the bookings to Team lead or Manager. Reconfirmation of tours and cross verifying Bookings of tour attractions in Dubai or Egypt. Required Experience and Qualifications A customer-oriented and professional attitude Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Previous experience as a Guest Relations Executive in the Hospitality industry A diploma or BSc/BA in Hospitality, travel & tourism Management is preferred Job Types: Full-time, Regular / Permanent Job Type: Full-time Pay: Up to ₹22,000.00 per month Benefits: Food provided Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Work Location: In person

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