Guest Relations Executive

Job Description

Job_Description: Designation : Guest Relations Executive Location :Ghatkopar, Mumbai, India Compensation: Commensurablewith experience RoleOverview: KIC UnivAssist is looking to hire a GuestRelations Executive to join the team. The candidate will be responsible forensuring exceptional guest experiences by providing a warm welcome,personalized service, and prompt resolution of guest inquiries and concerns.The role serves as the main point of contact for guests and is key to enhancingguest satisfaction and loyalty. MajorResponsibilities: Greet guests upon arrival with a warm andprofessional demeanor. Assist with check-ins, check-outs, and roomassignments or registrations. Address and resolve guest inquiries, requests,and complaints in a timely and effective manner. Provide guests with information about services,facilities, local attractions, and travel directions. Maintain guest records and ensure accuratedocumentation of preferences, issues, and feedback. Coordinate with leadership to ensure F&B,etc to fulfill guest needs and enhance overall service delivery. Handle special requests such as reservations,transportation, event planning, or personal assistance. Monitor guest satisfaction and gather feedbackfor service improvement. Assist with VIP guest services and maintain highlevels of discretion and professionalism. Qualifications: Education: Bacheloru2019sdegree in Hospitality Management, Business Administration, or related field(preferred). Skills: Proven experience in customer service,hospitality, or guest relations (1u20133 years preferred). Excellent communication and interpersonalskills. Strong problem-solving and conflict-resolutionabilities. Professional appearance and positive attitude. Proficiency in MS Office and familiarity withCRM or property management systems (PMS).