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Updater Services (UDS)
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Guest Relation Executive

Guest Relation Executive

Updater Services (UDS)

2 - 4 years

1 - 2 Lacs

Valsad Dharampur

Posted:2 months ago| Platform:

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Skills Required

Inbound Calls Guest Handling Hospitality Guest Service Customer Handling Outbound Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Handling Incoming and Outgoing Calls Answer and manage incoming calls promptly and courteously. Make outgoing calls for reservations, follow-ups, guest feedback, and coordination. Maintain accurate call records and communicate messages efficiently. Guest Welcome and Guidance Greet guests warmly upon arrival and ensure a smooth check-in/check-out process. Escort guests to appropriate areas or departments as needed. Provide information about facilities, services, events, and local attractions. Guest Support and Problem Resolution Address and resolve guest inquiries, requests, or complaints efficiently. Coordinate with internal departments (housekeeping etc.) to fulfill guest needs. Follow up to ensure guest satisfaction and escalate unresolved issues when required. Administrative and Operational Duties Maintain visitor records, call log records, and feedback documentation. Assist in reservations, bookings, and guest event coordination. Support front office operations and perform basic clerical duties as needed. Make reports and analysis points.

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Guest Relation Executive