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Guest Relation Executive

Guest Relation Executive

Naukri Hospitality Jobs

2 - 5 years

|

1 - 4 Lacs

Posted:20 hours ago| Platform:

Apply

Skills Required

front desk customer service guest relations hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities guest handling upsell housekeeping telephone handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Guest Relation Executive to join our team in the hospitality industry. The ideal candidate will have 2-5 years of experience and excellent communication skills, with the ability to provide top-notch service to our guests.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues professionally.
Develop and implement effective strategies to enhance guest satisfaction and loyalty.
Collaborate with other departments to ensure seamless service delivery.
Maintain accurate records of guest interactions and feedback.
Provide exceptional customer service, ensuring every guest feels valued and appreciated.
Identify opportunities to upsell and cross-sell services to increase revenue.

Job Requirements

Proven experience in guest relations or a related field, preferably in the hospitality industry.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Strong problem-solving skills, with the ability to think critically and creatively.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Knowledge of hotel management systems and software applications is an asset.
Any graduate degree from a recognized institution.

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