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Guest Relation Executive

Guest Relation Executive

Naukri Hospitality Jobs

2 - 5 years

|

1 - 4 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

front desk application software guest service guest relations computer systems service quality guest satisfaction front office management customer service front office operations receptionist activities telephone handling front office hospitality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at the Marriott hotel. The ideal candidate will have 2-5 years of experience in guest relations or a related field.

Roles and Responsibility

Manage front desk operations, including handling guest inquiries and resolving issues.
Provide exceptional customer service to ensure guests have a positive experience.
Coordinate with other departments to ensure seamless guest services.
Develop and implement effective strategies to enhance guest satisfaction.
Maintain accurate records of guest interactions and transactions.
Collaborate with the management team to achieve business objectives.

Job Requirements

Excellent communication and interpersonal skills are required to work effectively with diverse groups.
Strong problem-solving skills are necessary to handle complex guest complaints.
Ability to work in a fast-paced environment and prioritize tasks efficiently.
Knowledge of hospitality industry trends and best practices is essential.
Proficiency in using computer systems and software applications is needed.
Strong attention to detail is crucial to maintain high standards of service quality.

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