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Guest Relation Executive - Female

Guest Relation Executive - Female

Naukri Hospitality Jobs

1 - 3 years

|

2 - 5 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

front desk guest relations customer service delivery hospitality hotel management guest service guest satisfaction front office management front office operations receptionist activities guest handling housekeeping telephone handling front office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Relation Executive to join our team at Royal Regency. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in hotels and restaurants.

Roles and Responsibility

Manage front desk operations, ensuring seamless guest check-in and check-out processes.
Handle guest complaints and resolve issues professionally and courteously.
Coordinate with other departments to ensure excellent customer service delivery.
Maintain accurate records of guest interactions and transactions.
Develop and implement effective strategies to enhance guest satisfaction.
Collaborate with the management team to achieve business objectives.

Job Requirements

Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
Strong problem-solving skills are necessary to handle challenging situations.
Ability to work well under pressure and manage multiple tasks simultaneously.
Knowledge of hotel management systems and procedures is essential.
A graduate degree in any field is preferred.
Experience in handling guest relations or customer service roles is an asset.

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