Posted:3 weeks ago|
Platform:
Work from Office
Full Time
We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers
Training/Meeting room bookings
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks
Address customer complaints and escalate to Site Manager when needed
Diploma in Hospitality Management is preferred
Location : Bachupally
Sodexo
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