2513 Guest Handling Jobs - Page 5

Job Description: Front Office Executive cum GRE (Guest Relations Executive) We're looking for a highly skilled and experienced Front Office Executive cum GRE to join our team. The ideal candidate will be the first point of contact for our Guests, patients and visitors, ensuring a seamless and positive experience from the moment they arrive. This role is critical to maintaining our high standards of patient care and hospitality. Immediate joiners are required. Open Locations: This position is open for immediate joining in Bangalore, Chennai, and Hyderabad . Key Responsibilities Front Desk Management: Greet and welcome patients, visitors, and guests with a warm and professional demeanor. Manage the reception area, ensuring it is tidy, organized, and presentable at all times. Patient & Guest Relations: Serve as the primary Guest Relations Executive, addressing patient inquiries, concerns, and feedback promptly and empathetically. Provide a high level of customer service to enhance patient satisfaction. Appointment & Scheduling: Manage the scheduling of patient appointments, registrations, and check-ins/check-outs efficiently. Coordinate with various departments and doctors to ensure smooth patient flow. Administrative Tasks: Handle incoming and outgoing calls, correspondence, and emails. Maintain accurate patient records, billing details, and insurance information in the hospital's database. Billing & Payments: Assist with billing and payment collection, including processing invoices and handling insurance claims. Coordination: Coordinate with other hospital staff and departments to ensure seamless communication and a well-coordinated patient care journey. Skills & Requirements Experience: Proven work experience as a Front Office Executive, Receptionist, or a similar role is essential. Candidates with a strong background in the healthcare industry will be highly preferred. A minimum of 2-3 years of experience is required. Knowledge: A proper and thorough knowledge of receptionist and front-office activities is a must. This includes appointment scheduling, patient registration, billing, and record-keeping procedures. Communication: Excellent verbal and written communication skills in English and the local language are crucial for effective interaction with patients and staff. Technical Proficiency: Must be proficient in computer applications, including MS Office Suite, and be familiar with hospital management systems or electronic health records (EHR) software. Personal Attributes: The candidate should be professional, empathetic, and possess strong organizational and multitasking abilities. A calm and composed demeanor is essential to handle high-pressure situations and patient concerns effectively. Education: A Bachelor's degree in a relevant field like Hospitality Management or Business Administration is preferred. Languages Known: Native Language(Mandatory) English,Hindi. Salary & Location Salary: The salary will be based on market standards and will be competitive with the industry. The average annual salary for a Front Office Executive in the healthcare sector in Bangalore, Chennai, and Hyderabad typically ranges from 2.5 to 4.5 lakhs per year , depending on experience and the specific healthcare institution.

WYCE Exclucity (Real Estate) is hiring for GRE/Front Desk Executive for one of the Residential Project at WYCE Exclucity,Bavdhan, If you have relevant & good communication skills, then please share your profile on hr@wycecorp.com at earliest.

Welcome guests, manage reservations, escort customers to tables, maintain waitlists, provide menus, coordinate with staff, and ensure a pleasant dining experience through professional hospitality.

Front Desk Administrator(Female) Role & responsibilities Reception Duties: Greet and welcome visitors, clients, and employees in a friendly and professional manner. Answer and direct phone calls to appropriate departments or personnel. Manage and distribute incoming and outgoing mail and packages. Maintain a clean, organized, and welcoming front desk area. Attendance Management: Track and record daily attendance of employees using the attendance system. Assist in generating attendance reports for management as required. Address attendance discrepancies by coordinating with the HR department. Provide guidance to employees on attendance policies and procedures. Administrative Support: Schedule and manage appointments, meetings, and conference room bookings. Assist with administrative tasks such as filing, data entry, and document management. Support HR and other departments with clerical duties as needed. Order and maintain inventory of office supplies. Customer Service: Handle inquiries from visitors and staff, providing accurate information or directing them to the appropriate resources. Ensure a positive and professional experience for all visitors and employees.

Responsibilities: * Greet guests & clients, handle requests, assist guests * Manage front desk operations, answer phones * Maintain office cleanliness & organization * Coordinate office supplies, order as needed Annual bonus

Job Overview You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Site details: You will be working on DLF Customer Experiance Center, which is a Residential, located at Andheri West Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Reporting: You will be directly reporting to the Customer Relation Manger /Property Manager as per site. Sound like you Here is what we re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts. Qualifications You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language is a must Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Profile :- Front Desk Executive Role - Greet and welcome visitors and clients in a professional and friendly manner , Answer and route incoming phone calls promptly and efficiently. Salary - Upto 22k

Job Summary: The Front Office Executive is the first point of contact for visitors and clients, responsible for delivering exceptional customer service and administrative support. This role requires a friendly demeanor, excellent communication skills, and strong organizational abilities. Key Responsibilities: Greet and welcome visitors in a professional and courteous manner. Maintain the reception area, keeping it tidy and presentable. Coordinate appointments and manage meeting room bookings. Handle incoming and outgoing mail and deliveries. Maintain visitor logs and issue visitor badges. Provide basic information about the organization to clients and visitors. Assist in administrative tasks such as data entry, filing, and record keeping. Coordinate with internal departments for smooth office operations. Manage inventory of office supplies and place orders when necessary. Requirements: Proven experience as a Front Office Executive or similar role. High school diploma or equivalent; a degree in administration or hospitality is a plus. Proficiency in MS Office (Word, Excel, Outlook). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and behavior. Ability to handle confidential information with integrity. Preferred Skills: Familiarity with front desk or office management tools (e.g., phone systems, printers). Customer service experience is a strong plus. Ability to work under pressure and in a fast-paced environment.

Role & responsibilities This role requires excellent communication skills, professionalism, multitasking abilities, and a friendly demeanour Greeting visitors and directing them to the appropriate person or department Answering and managing incoming phone calls, emails, and other communications Scheduling appointments and maintaining calendars Managing mail and packages, including sorting and distribution Maintaining a clean and organized reception area Performing basic administrative tasks such as filing, data entry, and document preparation Assisting with office security by monitoring visitor access Coordinating meeting room bookings and preparing meeting spaces Managing office supplies and ordering when necessary Supporting other departments with clerical tasks as needed Handling basic inquiries and referring complex issues to appropriate staff members Create draft budget: Compile all information into an initial budget proposal. Periodic review of budget expense: Regularly assess the budget's accuracy and make adjustments as needed. Vendor Management. Vendor invoice management; receipt, verification, processing and record keeping. SAP knowledge & experience will be preferable.

What's this job involves: Responsibilities Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity. Sound like you To apply you need to have: Job Aim: To be responsible for guests first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. Job profile: Qualification : Prefer BHM/Bachelors Degree Industry Type : FM Services, Hotel Overall Experience : 2-4 years Industry Experience : 2-3 years Technical Skills : Computer knowledge Generic Skills : Communication, Vendor/people management, Planning, Prioritising and organizing Behaviors : Achievement level, Team work, Learning attitude & Positive thinking Competencies Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment.

What's this job involves: Responsibilities Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity. Sound like you To apply you need to have: Job Aim: To be responsible for guests first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. Job profile: Qualification : Prefer BHM/Bachelors Degree Industry Type : FM Services, Hotel Overall Experience : 2-4 years Industry Experience : 2-3 years Technical Skills : Computer knowledge Generic Skills : Communication, Vendor/people management, Planning, Prioritising and organizing Behaviors : Achievement level, Team work, Learning attitude & Positive thinking Competencies Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment.

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc, Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg , collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients Upkeep of plants and planters in the lobby, shelves, artifacts, etc , in common areas can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated Follow-up till closure Communicate all issues to the concerned departments Escalate to building manager, in case of delay Please ensure the following area is checked on daily basis 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing. Any revision in the roles and responsibility will be reviewed and update in every quarter

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc, Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg , collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients Upkeep of plants and planters in the lobby, shelves, artifacts, etc , in common areas can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated Follow-up till closure Communicate all issues to the concerned departments Escalate to building manager, in case of delay Please ensure the following area is checked on daily basis 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing. Any revision in the roles and responsibility will be reviewed and update in every quarter

Responsible for meeting & exceeding events & planning service deliverables, career development of sub-ordinates, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services objectives of the client. A) JOB PROFILE Qualification (E) Any Degree Overall Experience 6 - 8 years Industry Hospitality& Entertainment Industry Experience Minimum 5 years Technical Skills (E) MS Office & Mail Communication, Generic Skills (E) Good Communication skills, Interpersonal skills and Vendor Management B) RESPONSIBILITIES 1) Service Delivery : Customer Relations Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client. Delivery for services within the required timelines. Contact customers on a regular basis to build relationships and ensure open communications. Develop deep understanding of customers requirements and expectations. Communicate the services of Meeting & Event Planning to customers. Address customer concerns. Performance Management and Continuous Improvement Ensure service level agreements and quality standards are met. Complete metrics report to identify issues with service delivery effectiveness and efficiency. Update management on monthly accomplishments. Communicate performance results. Develop and execute action plans to improve survey results and communicate with Management. Research and implement service enhancements to meet evolving environment and customer needs. Participate in best practice research and use findings to improve service delivery Work with employees to increase skills and identify new ways to provide support to customers. Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation. Monitor vendor performance and provide feedback as required. Monitor and control absenteeism in the team and distribute work as required. Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management. Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required Administer programs to recognize individual employee accomplishments and to reinforce teamwork. 2) People Management: 2.1 Career Development: Ensure new employees are properly oriented and integrated to Accenture and with their job (induction) Identify training need analysis and nominate employees for training as required. 2.2 Motivation and Morale Take active steps to improve employee satisfaction and retention. Ensure team receives communications on a timely basis. Anticipate and proactively address employee concerns. Resolve issues escalated from employees on a timely basis. Create and administer programs that focus on Core Values of the company and strategic goals of the client. 2.3 Team Building and Recognition a) Make contact with individual employees on a regular basis to build relationships and ensure open communications. Coach team members on how to solve problems and conflicts that may arise. Hold regular meetings/ reviews to develop teamwork and communications. Organize team building activities to promote the interaction among team members and the development of teamwork skills.

Responsible for meeting & exceeding events & planning service deliverables, career development of sub-ordinates, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services objectives of the client. A) JOB PROFILE Qualification (E) Any Degree Overall Experience 6 - 8 years Industry Hospitality& Entertainment Industry Experience Minimum 5 years Technical Skills (E) MS Office & Mail Communication, Generic Skills (E) Good Communication skills, Interpersonal skills and Vendor Management B) RESPONSIBILITIES 1) Service Delivery : Customer Relations Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client. Delivery for services within the required timelines. Contact customers on a regular basis to build relationships and ensure open communications. Develop deep understanding of customers requirements and expectations. Communicate the services of Meeting & Event Planning to customers. Address customer concerns. Performance Management and Continuous Improvement Ensure service level agreements and quality standards are met. Complete metrics report to identify issues with service delivery effectiveness and efficiency. Update management on monthly accomplishments. Communicate performance results. Develop and execute action plans to improve survey results and communicate with Management. Research and implement service enhancements to meet evolving environment and customer needs. Participate in best practice research and use findings to improve service delivery Work with employees to increase skills and identify new ways to provide support to customers. Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation. Monitor vendor performance and provide feedback as required. Monitor and control absenteeism in the team and distribute work as required. Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management. Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required Administer programs to recognize individual employee accomplishments and to reinforce teamwork. 2) People Management: 2.1 Career Development: Ensure new employees are properly oriented and integrated to Accenture and with their job (induction) Identify training need analysis and nominate employees for training as required. 2.2 Motivation and Morale Take active steps to improve employee satisfaction and retention. Ensure team receives communications on a timely basis. Anticipate and proactively address employee concerns. Resolve issues escalated from employees on a timely basis. Create and administer programs that focus on Core Values of the company and strategic goals of the client. 2.3 Team Building and Recognition a) Make contact with individual employees on a regular basis to build relationships and ensure open communications. Coach team members on how to solve problems and conflicts that may arise. Hold regular meetings/ reviews to develop teamwork and communications. Organize team building activities to promote the interaction among team members and the development of teamwork skills.

Serve food courses and alcoholic beverages to guests Set tables according to type of event and service standards. Answer questions on menu selections. Check in with guests to ensure satisfaction Ensure adherence to quality expectation and standards

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Front Office Executive Work Dynamics What this job involves: POSITION GOALS To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. DUTIES AND RESPONSIBILITIES Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employees Responsible for maintaining the telephone registers including call tracking Preparation of database of Client contacts and updating Responsible for maintenance and upkeep of front office Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdate magazines Responsibility for receiving Business Cards requests and ensuring the closure by maintaining the tracker. Ensure compliance of regulations / requirements of JLL management. Provide assistance in general administrative activities Provide assistance to the Service desk as required Contribute to the Monthly Management Report to (Client) Participate in Emergency Evacuation procedures including crisis management and business continuity. Develop the necessary policies and procedures required for all functions within the scope of Reception Responsible for ensuring availability of magazines/ brochures and (Client) directory signage Co-ordinate for flower arrangements Co-ordinate with Facility team for event management Sound like youTo apply, you need to be: EMPLOYEE SPECIFICATIONS KEY COMPETENCIES Experience in Front Desk and Back Office processes is required with strong Administration Skills. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required. KEY PERFORMANCE MEASURES See individual Performance Measurement Agreements. Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client) What you can expect from us At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply Today! Location On-site –Hyderabad, TS Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guests. Provide access passes to employees and visitors in accordance with process. Handle internal & external calls and correspondence. Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly. Anticipate client needs through observation to create memorable experiences. Identify and respond to workplace risks in accordance with set process. Complete building/ campus knowledge Customer Service Foster a sense of community and create happiness at work for our team, our client and their guests. Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service. Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS) Enhance safety and security of our clients facility by management of visitor movement. Execute emergency response plan to ensure safety of clients and visitors when necessary. Candidate Specification Experience Relevant customer service experience in Hotels, Hospitality or Corporate sector. Qualifications in hospitality or business are an advantage. Task Skills Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English. Personal Skills High level of communication and interpersonal skills. Ability to meet tight schedules and deliver high quality of work. Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

What this job involves Site Operations Create a comfortable, welcoming and hospitable experience for employees and their guests. Provide access passes to employees and visitors in accordance with process. Handle internal & external calls and correspondence. Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly. Anticipate client needs through observation to create memorable experiences. Identify and respond to workplace risks in accordance with set process. Complete building/ campus knowledge Customer Service Foster a sense of community and create happiness at work for our team, our client and their guests. Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service. Visitor Management Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS) Enhance safety and security of our clients facility by management of visitor movement. Execute emergency response plan to ensure safety of clients and visitors when necessary. Candidate Specification Experience Relevant customer service experience in Hotels, Hospitality or Corporate sector. Qualifications in hospitality or business are an advantage. Task Skills Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English. Personal Skills High level of communication and interpersonal skills. Ability to meet tight schedules and deliver high quality of work. Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit. Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities. Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor. Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay. Please ensure the following area is checked on daily basis. 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing. Any revision in the roles and responsibility will be reviewed and update in every quarter

Front Office Executive: What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on, youll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout, you will also handle all incoming and, including distribution. Therefore, it is essential to remain professional polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get you the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business. Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, youll be expected to develop policies and procedures needed for all functions in the reception. As needed, youll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years experience in front. Desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If youre familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ. A strong customer service focus is a pre-requisite of this job. Do you have unmatched. People skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Front Office Executive: What this job involves: Serving on the front lines of customer service Are you a people person who can make daily interactions such a breeze In this role, youll be in charge of one of the busiest places in the officethe front desk. Constantly on, youll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression. Throughout, you will also handle all incoming and, including distribution. Therefore, it is essential to remain professional polite in the way you present yourself, from appearance to behaviour. You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get you the latest magazines and newspapers to be displayed in the reception. Being at the heart of the business. Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, youll be expected to develop policies and procedures needed for all functions in the reception. As needed, youll also take part in managing conference rooms, events, flower arrangement coordination, and others. Sound like you To apply you need to be: A highly skilled professional You should be a graduate in any discipline and have one to five years experience in front. Desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If youre familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job. A client service champ. A strong customer service focus is a pre-requisite of this job. Do you have unmatched. People skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit. Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities. Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor. Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay. Please ensure the following area is checked on daily basis. 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing.

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas. can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit. Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities. Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor. Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay. Please ensure the following area is checked on daily basis. 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing.

Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc., Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients. Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas.