Front Office Associates

0 - 2 years

2 - 3 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and customer-focused individual to join our team as a Front Office Associate in the hospitality industry. The ideal candidate should have 0-2 years of experience.

Roles and Responsibility
  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
  • Handle guest complaints and feedback professionally and courteously.
  • Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
  • Maintain accurate records and reports, including guest information and transaction details.
  • Ensure compliance with company policies and procedures.
Job Requirements
  • Excellent communication and interpersonal skills are required to work effectively with diverse groups.
  • Strong problem-solving and analytical skills are needed to handle complex issues efficiently.
  • Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
  • Basic knowledge of hotel management principles and practices is essential.
  • Familiarity with point-of-sale systems and basic computer applications is preferred.
  • A high level of energy and enthusiasm, coupled with a passion for delivering exceptional customer experiences, is necessary.
*Note - Job has been sourced from social media platforms/other public websites.

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