As a Front Office Associate at our company in Kozhikode, your role will involve being the primary point of contact for guests. Your responsibilities will include: - Greeting and welcoming guests in a professional and friendly manner - Efficiently managing the check-in and check-out process - Handling guest inquiries, requests, and complaints promptly and courteously - Coordinating with housekeeping and other departments for smooth operations - Managing phone calls, emails, and room reservations - Ensuring the front desk area is clean, organized, and presentable at all times - Maintaining daily reports and handovers To excel in this role, you should meet the following qualifications: - Minimum 1 year of experience in a similar front office or customer-facing role - Bachelor's degree or diploma in Hospitality or related field preferred - Proficiency in MS Office and hotel management software (e.g., IDS/Opera) - Excellent communication and interpersonal skills - Pleasant personality and professional appearance - Ability to work in shifts, including weekends and holidays - Fluency in English and Malayalam (if possible) is essential,

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Front Office Associates