Front Office Executive

Job Title

Reporting to:

Job Location:

Salary:

Preferred Industry:

The Front Desk Executive plays a critical role as the first point of contact for visitors, clients, and customers, ensuring they receive a warm, professional, and welcoming experience. In the context of the Real Estate Industry, this position not only involves managing administrative tasks but also provides a high level of customer service to potential buyers, sellers. The role demands strong communication, organization, and multitasking skills, as well as an ability to maintain a professional and approachable demeanor at all times.

Qualifications:

• Graduate in Any discipline.
• Excellent verbal and written communication skills with the ability to interact with a wide range of individuals. 
• A friendly and approachable demeanor, with the ability to handle various personalities and situations.
  Well-groomed, professional appearance with attention to personal presentation.
• Strong ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail.
• Ability to handle complaints or issues and offer solutions in a calm and efficient manner.
• Ability to prioritize tasks, ensuring that critical duties are completed in a timely manner.

Required Skills:

1. Experience:

• Minimum 3+ years of experience as a Front Desk Executive, Receptionist, or similar customer-facing role.
• Prior experience working with real estate professionals or understanding of real estate terminology is a plus.
  

2. Communication Skills:

• Excellent verbal and written communication skills in English (additional languages, such as Hindi or regional languages, are a plus).
• Strong phone etiquette and ability to communicate clearly with clients, agents, and visitors.
  

3.Customer Service:

• Strong interpersonal skills, with the ability to interact professionally and courteously with clients, visitors, and colleagues.
• A customer-oriented mind-set, ensuring that clients' needs are understood and addressed promptly.
  

4.Computer Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google sheets.
  

5. Organizational Skills:

• Excellent multitasking and time-management skills, with the ability to handle various administrative tasks efficiently.
• Strong attention to detail, ensuring all client interactions and documentation are handled accurately.

6. Professionalism:

• A well-groomed, professional appearance and the ability to maintain a positive image for the company.
• Ability to work independently and in a team, contributing to a collaborative and productive environment.
  

7. Problem-Solving Skills:

• Proactive in identifying and solving client or administrative issues, ensuring smooth office operations.
  

Key Responsibilities:

1. Client Reception & Greeting:

• Greet clients, visitors, and guests professionally, ensuring a warm and welcoming environment.
• Assist clients in understanding the real estate services offered, directing them to the appropriate teams or agents.

1. Administrative Support:

• Maintain and manage the front office area, ensuring it is tidy, professional, and equipped with necessary office supplies and stock
• Ensure all office visitors, including clients, vendors, and service providers, are logged on register and directed appropriately.

1. Customer Service:

• Build and maintain positive relationships with clients, handling their inquiries and complaints with professionalism and courtesy.
• Ensure all client interactions are handled promptly and professionally, enhancing the companys reputation for exceptional service.

1. Handling Office and Facility Management:

• Oversee the day-to-day functioning of the front desk, ensuring smooth operations.
• Monitor office maintenance needs and communicate with admin management regarding any issues.
• Assist with handling inquiries related to the office premises.
• Order office supplies, and ensure the front desk area remains fully equipped with essentials.
• Assisting in event coordination and employee engagement activities

Benefits to employees:

• Provident Fund
• Paid Leaves + Festival Holidays
• Medical Insurance + Personal Accident Insurance
• Maternity and Paternity leaves
• Annual Diwali Bonus
• Weekly, Monthly, and Quarterly Rewards to best-performing employees