1008 Guest Handling Jobs - Page 38

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Sodexo Food Solutions India Pvt. Ltd. is looking for Assistant - Steward to join our dynamic team and embark on a rewarding career journey Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met Scheduling staff shifts and organizing replacements as required Investigating and addressing complaints regarding poor housekeeping service Providing training to the housekeeping staff Regularly taking inventory of cleaning supplies and ordering stock as needed Issuing cleaning supplies and equipment to housekeeping staff as needed Screening housekeeping applicants and recommending promotions, transfers, and dismissals Performing various cleaning duties in instances of staff shortages To consistently offer professional, friendly and engaging service To lead and supervise the day-to-day operation of the department to ensure service standards are followed To handle Guest concerns and react quickly, logging and notifying the proper areas To actively participate in daily briefing, daily warm up and department meetings To follow departmental policies and procedures To report necessary maintenance items To follow all safety and sanitation policies Other duties as assigned Education, Qualification and Experience Ensure that the staff using the correct PPE in work place Daily deployment of manpower Ensure that the all areas should be dust free and ready to use To deploy the right person to right work To take the through rounding of all areas To follow the training schedules To inspect the work allocation area first, before allocation of work to staff To maintain the adhoc stock at site To take the briefings to staff on daily bases To maintain the records as per site requirement Give the proper information to site manager Accountabilities Prepare and follow the duty rosters To maintain the site as per standards To follow the allocated works until work complete Daily updates to site manager Records should be up to date Monthly inventory records To ensure that the internal Storage to maintain properly To cross check the received materials from central storage To monitor the staff allocation works To provide the consumption report to building Manager properly 5 S implementation stainability KPI Preparation of duty rosters and follow To take the briefings to staff on daily bases To check the staff grooming standards on daily bases Staff using the correct PPE in work place To follow the allocated works, until work completion To maintain the daily/weekly/monthly records and per site requirement To check the stock availability at site To provide the proper communication to site manager To take the through rounding on daily To take the on-job training to staff where every required

Roles and Responsibilities Ensure smooth functioning of all F&B outlets, including beverage service, food packing, and presentation. Maintain high standards of cleanliness and organization in the hotel's public areas and back-of-house spaces. Provide exceptional guest handling by attending to their needs promptly and ensuring a memorable stay. Assist with steward activities such as setting up events, managing inventory, and maintaining supplies. Collaborate with other departments (e.g., housekeeping) to ensure seamless operations. Desired Candidate Profile 2-5 years of experience in hospitality management or related field. Strong communication skills for effective interaction with guests and colleagues. Ability to work efficiently under pressure during peak hours or special events. Proficiency in food & beverage services, including ordering systems and cash handling procedures.

Associate- Front Office/Receptionist Job Description: • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) • Greet and welcome guests • Answer questions and address complaints • Answer all incoming calls and redirect them or keep messages • Receive letters, packages etc. and distribute them • Prepare outgoing mail by drafting correspondence, securing parcels etc. • Check, sort and forward emails • Monitor office supplies and place orders when necessary • Keep updated records and files • Monitor office expenses and costs • Take up other duties as assigned (travel arrangements, schedules etc.) Requirement: • Freshers with good communication skills • Candidate should be open for night shifts as well.

This opportunity is for a private investment firm. Manage Front Desk / Reception and all related Activities Arranging conference rooms for meetings & conferences. Meeting and travel management. Event Coordination Only females

DIRECT PAYROLL WITH UK BASED AIRLINE CAPTIVE INBOUND VOICE PROCESS ROTATIONAL SHIFTS NOIDA WFO BOTH SIDE CABS SAL- 40K CTC + INCENTIVES 8,800 MONTHLY ALLOWANCE WALKIN INTERVIEWS IN NOIDA 62 SHARE CV WhatsApp 9999780131 PARAS.IMPACSERVICES@GMAIL.COM Required Candidate profile GOOD VERBAL COMMUNICATION SKILLS EXP IN INTERNATIONAL VOICE PROCESS (FRESHERS CAN APPLY) EITHER NO CIBIL SCORE OR ABOVE 650 (MANDATORY) CANDIDATE SHOULD BE IN DELHI NCR (MANDATORY)

Ensures all SoPs are adhered to and we provide Care like no Other” Every customer has a warm & caring experience aligned with the Service Experience Plan. Customer Journey: - Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations. - Converts the prospectives into lifelong customers. - Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship. - Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation. - Based on the customer profile, up-sell and cross sell. - If financial assistance required, coordinate with concerned authority. - Deposit details & payment terms to be clarified to the patient. - Counsel on do’s and don’ts. - Follow up with customers who have not come back for booking. - Follow up calls for: upcoming EDD; delivery package; bed booking. - Organize Events end to end : Maternity Photo shoot; baby shower. - Follow up to ensure attendance for complimentary classes. - Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers. - Own any issues the customer may encounter & ensure prompt recovery by respective team. - Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations. - Track CRM leads. - Maintains productivity data as per schedule – per doctor EDD tracker; monthly delivery tracker; - Accurately update patient conversions sources - referral channels, Marketing Initiatives - Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus. - Be alert and identify source markets and corporate references. - To be constantly updated on competition activity - rates, products , discounts. - If patient has rates of other hospitals, seek information. - Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments. - Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored. Consultant Management : - Keep Consultants informed regarding their confirmed referral appointments. - Keep the doctors (treating and referral) informed about the ongoing status of the patient. - Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice. - Maintain a cordial and professional relationship with Consultants. Responsible for Outstanding Service Experience Delivery: - Ensures personal grooming as per standard; maintain discipline and decorum. - Contributes to implementation of the Service Vision - Ensures team delivers care like no other ~ coordinates with support service departments to ensure customers are comfortable and services are as per standard. - Manage the feedback system : maintain scores for Google review; NPS & Customer satisfaction. Regards, HR Motherhood

jobDescription:The candidate must have experience in hospital billing and backend uploading work, especially on various government healthcare scheme portals. The ideal candidate should be well-versed in-patient interaction, documentation, and maintaining a professional and welcoming front desk environment.,

remote typeOn-site locationsMumbai, MH time typeFull time posted onPosted 6 Days Ago job requisition idREQ427327 Property and Asset Management What this job involves You will be JLLs front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve: Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT. Monitoring the helpdesk and customer service executives on a regular basis. Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services. Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed. Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.) Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc. Managing and participating in events/parties/CSR activities, general maintenance and guest handling. Act as a secondary point of contact for all occupants, in case of client escalation. Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain & operate the property at an optimum level. Client: You will be working on Brookfield Properties, which is a Commercial Property located at Waterstone, Mumbai Location On-site Mumbai, MH Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 2 Days Ago job requisition idREQ427077 Taking daily property rounds, coordinating with the team to close any matters related to cleaning. Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Location On-site Gurugram, HR Scheduled Weekly Hours: 48 . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

Post : Front Desk Executive: Experience :1-5 Yrs Location : Gurgaon Gender : Male/Female Job Description: Handle the front desk and maintain visitor records. Manage administrative chores and organizational tasks. Create a welcoming, professional environment for clients and customers. Managing the reception area and ensuring the office is neat and tidy. Greeting and welcoming clients, customers and visitors courteously and professionally. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies. Maintain patient confidentiality and handle medical records with care. Assist with basic administrative tasks such as filing and data entry. Greet patients and visitors, ensuring a welcoming and professional environment. Schedule patient appointments and manage the appointment calendar. Proficiency with medical office software and scheduling tools. Calling patients to remind them of their appointments Processing payments from patients Contacting insurance companies Good communication Computer knowledge must Interested candidate can attend walking interview at hospital premises at 11am or Apply through naukari portal. Regards HR Team

Roles and Responsibilities WhatsApp at 8076971094 Manage front desk with better reception to visitors and employees Maintaining visitors register, employee register, courier register. Managing Phone call lines. Taking care of House Keeping, Office Hygiene, Stationaries. Maintaining vendor register and coordinating with them. Maintaining professional composure while engaging with the guests. Preparing MIS of team members Organising interviews Desired Candidate Profile Any graduate Perks and Benefits PF and Monthly grocery

Roles and Responsibilities WhatsApp at 8076971094 Manage front desk with better reception to visitors and employees Maintaining visitors register, employee register, courier register. Managing Phone call lines. Taking care of House Keeping, Office Hygiene, Stationaries. Maintaining vendor register and coordinating with them. Maintaining professional composure while engaging with the guests. Preparing MIS of team members Organising interviews Desired Candidate Profile Any graduate Perks and Benefits PF and Monthly grocery

Job Title: Receptionist cum Admin Executive Job Summary: Orange O Tec Pvt Ltd is seeking a smart, proactive, and well-organized Receptionist cum Admin Executive to manage front-desk responsibilities along with providing administrative support to the team. The ideal candidate will be the face of the company, ensuring a warm welcome to visitors and maintaining the smooth operation of daily office tasks. Key Responsibilities: Reception Duties: Greet and assist visitors, clients, and vendors in a professional and friendly manner Handle incoming calls and route them appropriately Maintain the front office area, ensuring cleanliness and order at all times Manage visitor logs and issue visitor passes as needed Receive and distribute mail and courier packages Administrative Duties: Assist with day-to-day office operations including filing, photocopying, scanning, and documentation Manage office supplies and inventory, placing orders when required Provide administrative support to HR and other departments as needed Coordinate with internal teams and external vendors for office maintenance Maintain records of employee attendance and other basic HR documentation Support event coordination and meeting arrangements Requirements: Minimum 1-2 years of experience in a similar role Proficiency in MS Office (Word, Excel, Outlook) Good communication skills in English, Hindi, and Gujarati Presentable and professional demeanor Strong organizational and multitasking abilities Ability to work independently with a proactive attitude Graduate in any discipline preferred Job Type: Full-time Work Days: Monday to Saturday Job Timing: 10:00 AM to 6:00 PM Location: On-site Company Name: Orange O Tec Pvt Ltd Location: Sachin GIDC Contact Person: Hetvee Rathod Contact Number: 7486032990

Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Interact with guest, take orders and serve drinks

Greet patients and visitors, ensuring a warm and professional experience. Manage appointment scheduling, patient check-ins, and billing. Handle phone calls, emails, and patient inquiries efficiently. Maintain patient confidentiality and accurate front desk records. Coordinate with medical and pharmacy teams for smooth operations. Qualifications: Graduate in any discipline 1-3 years of experience in healthcare / hospitality front office preferred Strong communication, organizational, and multitasking skills Familiarity with basic computer systems and clinic management software My Email: himani@matrixhrservices.com Ph: 9019730396

Department: Administration Location: Lucknow Age: 23 to 30 Job Title: Billing & Admin Executive (Off Roll) Reports to: Assistant General Manager - Sales (North-II) Education Requirements Graduation (Must) Work Experience Requirements Minimum Total Work experience of 4 to 5 Years. Experience in Front Desk & Office Administration. Good spoken and written communication and presentation skills. Very good experience in Excel & MIS. Roles & Responsibilities Administration Managing Front Desk, Reception & Lucknow Office Administration. Attending & keeping Track of walk-in customers. Screening calls and transferring them to the concerned person/department. Maintaining & keeping track of inward /outward courier & attend undelivered packages. Responsible for admin-related work & maintaining admin reports Responsible for machine movement in the office. Sales Billing All vendor/supplier bills to be submitted well before the deadline. Managing all admin contracts/AMCs for Kolkata office. Monitor office supplies and place orders when necessary. Demonstration Demonstrate & provide information on Printers. Create a positive image about the company & its products and lead consumers to use it Distribute product brochures, flyers etc. to source new sales opportunities. Identify interest and understand customer needs and requirements.

Overview: As a Front Desk Receptionist at Solino Home, you will be the first source of contact for our visitors. Your communication skills will be vital in creating a positive and welcoming atmosphere. Responsibilities: Maintaining and demonstrating a professional attitude in all interactions. Welcome and assist visitors, clients, and employees as they arrive at the front desk. Manage incoming calls, direct them to the appropriate individuals or departments, and provide necessary information. Assist customers with inquiries, provide information, and direct them to the appropriate person. Handle incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients. Maintain office supplies and place orders when necessary, ensuring adequate stock levels. Provide administrative support to various teams, assisting with data entry, document preparation, and other tasks as needed. Collaborate with the facilities team to address any maintenance or repair needs within the office premises. Keep track of staff movements within the office, maintaining an updated employee directory. Manage the reception area and ensure it is clean, organized, and presentable always. Maintain accurate records of visitors, appointments, and other relevant information. Address minor issues or concerns, escalating to the appropriate person when necessary. Required Candidate profile: Minimum 1+ years of experience as a receptionist Having admin experience is a plus Strong communication and interpersonal skills. Proficiency in using office equipment such as phones, printers, and computers. Knowledge of Microsoft Office Suite (Word, Excel, Outlook) or similar software. Ability to handle a busy and dynamic work environment with a positive and professional attitude. Exceptional customer service skills, with the ability to handle various personalities and situations with tact and diplomacy.

Job Purpose: The Front Desk Executive will be the first point of contact for the organization, managing the front desk and handling day-to-day administrative tasks. She will ensure a welcoming and professional experience for visitors, clients, and employees. Key Responsibilities: Greet and welcome visitors in a warm and professional manner. Answer, screen, and forward incoming phone calls. Maintain the reception area and ensure it is tidy and presentable at all times. Manage incoming and outgoing couriers and deliveries. Schedule appointments and maintain calendars for meetings and interviews. Handle basic administrative duties like data entry, filing, and managing office supplies. Assist in handling employee and guest queries with accuracy and courtesy. Maintain visitor logs and issue visitor passes. Coordinate with housekeeping and other support staff to ensure cleanliness and orderliness. Assist the HR/Admin team in day-to-day activities as required. Requirements: Education: Minimum Graduate in any stream Experience: 1 to 3 years of experience in a front desk or customer-facing role preferred Skills: Excellent communication (verbal & written) Pleasing personality and professional appearance Basic computer knowledge (MS Office, email handling) Good organizational and multitasking abilities

We seek Flight Attendants for charter airlines, ensuring VIP passenger safety & luxury hospitality > Deliver high-end hospitality services to VIPs, HNIs, & corporate clients > Provide personalized customer services > Coordinate with the flight crew Required Candidate profile > Requirements: 10+2, Diploma OR Graduate > Maintain high grooming and etiquette standards > Fluent in English & Hindi or other languages. > Perks: serve elite clientele, Salary best in industry.

"NTT DATA- Hiring for Front Desk resources with Mandate Hospitality Background and 360-Degree experience with OPERA PMS- Looking for Immediate Joiners " Job Description: Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. Planning and implementing strategies and operations; improving systems and processes; managing staff. Determine operational strategies by conducting needs assessments, performance reviews Responsible for developing, analyzing, evaluating, delivering and interpreting our Center's key metrics. This includes presenting the metrics in an understandable and useable format to share with our Center and the Leadership teams. Requirement- Any Graduates with Front Office experience and strong working exposure on Opera PMS tool (be it v5 or Cloud) from Hospitliaty background. Good comm skills should be fluent in both written and spoken English. Should be flexible with working in 24*7 environment. Ability to multi-task will be expected to handle calls, emails, chats & tickets all in a days work Proven ability to work under minimal supervision and be able to achieve all given targets Should be focussed on helping customers with the right solution and should be able to find solutions independently, post training completion Should be familiar with Office 365/ Zoom/ Teams etc. will be expected to set-up and manage multi-stakeholder conference calls to help address incidents & issues Should be a good team player who is able to work across teams and time zones with a focus on issue resolution.

Responsibilities: * Greet guests, manage front desk operations & handle telephones and mails. * Generate Leads * Must be Polite & must have good communication skills. *Emails Handling efficiently is a must. *Basic Computer knowledge. Annual bonus

1. Operations Management- Lead day-to-day operations across departments: front office, housekeeping, food and beverage, maintenance, spa, and recreation. Ensure smooth-check in & out and exceptional guest service. Monitor property condition and ensure preventive maintenance and cleanliness. 2. Financial Oversight- Prepare and manage budgets, forecasts, and P&L reports. Monitor expenses, control costs, and maximize revenue through strategic planning and yield management. Approve major purchases and capital expenditures. 3. Guest Experience- Maintain high guest satisfaction scores through service quality and personalized experiences. Handle VIPs, escalated complaints, and special guest requests. Conduct regular guest feedback analysis and implement improvements 4. Staff Leadership- Recruit, train, mentor, and supervise department heads and key staff. Foster a positive work environment and team culture. Set performance goals and conduct regular evaluations. 5. Marketing and Sales- Collaborate with the sales and marketing team to promote the property. Develop packages, events, and local tie-ups to attract domestic and international guests. Monitor OTA (Online Travel Agency) presence and guest reviews. 6. Regulatory Compliance- Ensure compliance with local, state, and national laws, especially environmental, health, and safety regulations. Maintain all licenses and permits relevant to hospitality operations. 7. Sustainability & Community Engagement- Implement eco-friendly and sustainable tourism practices. Engage with local communities and support responsible tourism initiatives. Location : - Murikkady PO, Kumily Anavilasam Road, Thekkady, Kumily, Kerala 685535