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1.0 - 2.0 years

2 - 3 Lacs

Hyderabad

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Job brief Responsibilities Welcoming guests in a friendly and professional way Attend to Guests and answer their inquiries Provide information about Project , amenities, area and other to promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks like follow up with Customers who visited oR are interested in the Project. Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily. Handle guest feedback, concerns, and complaints in a courteous and efficient manner. Greeting and welcoming guests upon arrival, providing information about the property or establishment, and offering assistance as Requried. Requirements and skills Proven experience as a Guest Relations Officer Familiarity with hospitality industry standards Proficiency in English; knowledge of local languages is a plus Computer literacy A customer-oriented and professional attitude An outgoing personality Outstanding communication abilities Any Diploma or Graduate. Hospitality Management is preferred 1 male , 2 female each, sunday not off. Weekly One day off.

Posted 16 hours ago

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1.0 - 4.0 years

2 - 3 Lacs

Pune

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Job Title: Clinic Receptionist Job Summary We're seeking a friendly and organized Clinic Receptionist to manage front-desk operations, provide excellent patient care, and ensure seamless clinic functioning. Key Responsibilities 1. Patient Check-in/Check-out: Manage patient flow and administrative tasks. 2. Scheduling: Schedule appointments and manage calendars. 3. Patient Communication: Respond to patient inquiries and provide information. 4. Administrative Tasks: Perform tasks like data entry, filing, and record-keeping. 5. Cash Handling: Handle payments, billing, and financial transactions. Requirements 1. Excellent Communication: Strong interpersonal and communication skills. 2. Organizational Skills: Ability to multitask and prioritize tasks. 3. Patient-Centric: Friendly and patient-focused approach. 4. Basic Medical Knowledge: Familiarity with medical terminology and procedures. What We Offer 1. Competitive Salary: Attractive salary package. 2. Growth Opportunities: Opportunities for professional growth and development. 3. Supportive Environment: Collaborative team environment. Ideal Candidate 1. Patient-Focused: Passionate about delivering excellent patient care. 2. Organized: Ability to manage multiple tasks and prioritize effectively. 3. Strong Communication: Excellent verbal and written communication skills.

Posted 17 hours ago

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1.0 - 5.0 years

1 - 3 Lacs

Ahmedabad

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Role & responsibilities: Attending calls & forwarding to respective concern person Attending guest & direct them to concern person Induction Calling Given by HR Mailing To Candidate for induction Assist with other task assign by other departments Maintain Inward & outward Preferred candidate profile: Excellent Communication & Interpersonal Skills. Ability To Multitask & Handle Pressure. Basic Knowledge Of Office Software & Equipment. Previous Experience In A Front Desk Role. Interested candidates can share CV on 7486884212 or ta_hr4@mas.co.in

Posted 18 hours ago

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2.0 - 5.0 years

2 - 3 Lacs

Gurugram

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Role & responsibilities Handle the front desk and maintain visitor records. Manage administrative chores and organizational tasks. Create a welcoming, professional environment for clients and customers. Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Managing the reception area and ensuring the office is neat and tidy. Greeting and welcoming clients, customers and visitors courteously and professionally. Answering phone calls and directing them to the appropriate staff member/department. Handling incoming and outgoing mail and packages. Taking care of general everyday tasks like scheduling appointments, organizing files and maintaining office supplies. Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Customer-oriented mindset with a passion for providing exceptional service. Customer service orientation. *Preferred only Female Candidate* Share Your CVs at hr@jinfratech.com WhatsApp CVs at 7053339851

Posted 18 hours ago

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3.0 - 8.0 years

4 - 5 Lacs

Chennai

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Also General Responsibilities: Responsible for handling front office reception and administrative duties. Greeting and Welcoming: Warmly welcome all visitors, clients, and staff as they arrive, providing a friendly and professional first impression. Customer Service: Provide excellent customer service by addressing inquiries, answering phone calls, and directing them to the appropriate person or department. Administrative Support: Assist with general administrative tasks such as managing incoming and outgoing correspondence, scheduling appointments, and maintaining office supplies. Appointment Management: Schedule and coordinate appointments, meetings, and conference room reservations, ensuring efficient use of time and resources. Documentation and Record Keeping: Maintain accurate records and documentation, including visitor logs, staff attendance, and office inventory. Mail and Package Handling: Receive, sort, and distribute incoming mail and packages to the appropriate recipients promptly. Security and Access Control: Monitor and control access to the premises, ensuring the safety and security of employees, visitors, and company assets. Communication Coordination: Facilitate effective communication within the office by relaying messages and managing internal communication channels. Problem Resolution: Handle basic inquiries and complaints, providing appropriate solutions or escalating them to the relevant department or personnel. Multitasking: Prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail. Professional Image: Maintain a neat and professional appearance, adhering to the company's dress code and grooming standards. Team Collaboration: Collaborate with other departments and team members to ensure smooth operations and a cohesive work environment. Role & responsibilities Any graduate with 3 to 8 years of experience in front office and guest relations management preferably from the Hospitality , hotels industry or Aviation industry , pleasant looking, with good communication skills and pleasing manners, with adept knowledge and experience to handle VIPs & VVIP guests. Maintain the front office ambience and coordinate with internal stake holders for admin related works as and when assigned by the RM from time to time. Hindi speaking will be an added advantage. Immediate joinees preferred. Refex is a Great Place to work certified company located at the prime location of the Chennai city visit www.refex.group to know more details about the company. Please apply online through https://refex.myadrenalin.com/CandidateMAX/#/?CompanyID=SHERISHA

Posted 18 hours ago

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2.0 - 4.0 years

4 - 4 Lacs

Ahmedabad

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HIRING NOW: FRONT OFFICE EXECUTIVE FOR CORPORATE OFFICE Company: Sodexo Location: Corporate Office, Ahmedabad, Gujarat Are you a poised and professional hospitality expert with a background in luxury 5-star hotels? Join Sodexo as a Front Office Executive and be the face of our organization delivering seamless experiences to guests, clients, and internal stakeholders alike. ROLE OVERVIEW We are seeking a well-groomed, articulate, and service-oriented individual to handle front desk operations, guest relations, and day-to-day coordination at our corporate premises. REQUIRED QUALIFICATIONS & EXPERIENCE Degree/Diploma in Hotel Management (preferred). Minimum 2 year of experience in front office roles at reputed 5-star hotel chains or corporate setups. KEY SKILLS & ATTRIBUTES Excellent verbal communication & interpersonal skills. Professional grooming and corporate etiquette. Strong guest/client handling and coordination abilities. Highly organized with a proactive approach. COMPENSATION & BENEFITS In-hand Salary: Up to 30,000/- AC accommodation Complimentary meals HOW TO APPLY Kindly share your updated CV along with a recent photograph at: Email: upendra.kumar@sodexo.com WhatsApp: +91 80973 87918

Posted 18 hours ago

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4.0 - 8.0 years

3 - 5 Lacs

Mandi, Pandoh

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Front office operations i.e. reception, reservations, concierge, & guest services Check-in/check-out processes Accurate billing Guest satisfaction & guest feedback systems Monitor room availability, rate management, and occupancy forecasts Required Candidate profile 4–8 years of front office supervisory experience in a 4-star or higher hotel Proficiency in PMS (e.g., Hotelogix or similar) Strong leadership, communication, and problem-solving skills Perks and benefits Food & Accommodation ProfessionalWork Environment

Posted 20 hours ago

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1.0 - 6.0 years

2 - 4 Lacs

Bengaluru

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Roles and Responsibilities Manage front office operations, ensuring a smooth flow of guests and visitors. Handle guest queries, concerns, and feedback in a professional manner. Coordinate with other departments to resolve issues promptly. Maintain accurate records of events, appointments, and meetings. Provide administrative support as needed. Desired Candidate Profile 1-6 years of experience in administration work or related field (front office management). Strong skills in calendar management, event management, receptionist activities, travel management. Excellent communication skills for effective guest handling. Ability to multitask and prioritize tasks efficiently.

Posted 20 hours ago

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1.0 - 5.0 years

1 - 5 Lacs

Mathura

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Job Title: Front Office Executive (Female) Location: GLA University, Mathura Department: Establishment Section Objective: To provide professional and courteous front office support and ensure the smooth operation of the university's reception, serving as the first point of contact for students, visitors, and employees. Job Description: The Front Office Executive is responsible for managing front desk operations, greeting and guiding guests, handling communications and inquiries, and supporting administrative functions to maintain the universitys welcoming and organized environment. Key Roles and Responsibilities: 1. Reception & Visitor Management Greet and welcome visitors with warmth and professionalism. Maintain accurate visitor records using the visitor management register/system. Issue visitor passes and ensures identification protocols are strictly followed. Notify relevant departments/persons promptly upon a visitor's arrival. 2. Communication Handling Manage and screen incoming phone calls, emails, and messages. Redirect calls to appropriate departments or personnel efficiently. Provide accurate information about university departments, programs, and contact points. 3. Administrative Support Receive and distribute incoming mail and courier packages. Schedule appointments and manage calendars when required. Support HR/Admin with clerical duties like data entry, filing, photocopying, etc. 4. Campus Navigation Guide students, staff, and visitors regarding campus blocks, departments, and facilities. Keep brochures, maps, and event information available and updated at the reception. 5. Professional Representation Maintain a tidy, welcoming, and well-organized front desk area. Present a professional appearance and polite demeanor at all times. Act as a brand ambassador of the university at the reception. 6. Event Support Assist in managing front desk operations during university events, conferences, and VIP visits. Coordinate with security and event teams for smooth visitor handling. 7. Record Management Maintain a daily log of inquiries, visitor feedback, and issues. Report any unusual incidents or observations to the Sr. Administrative Officer. Standard Protocols: Always maintain a courteous, positive, and helpful attitude. Uphold confidentiality of internal records and personal details of students/staff. Stay updated with organizational changes, contact lists, and university policies. Log and escalate visitor feedback or issues for timely resolution. Qualification & Experience: Graduate in any discipline (preferred: Administration, Hospitality, Communication). Minimum 1 to 5 years of experience in front office or administrative support roles. Experience in an academic or institutional setup will be an added advantage. Key Skills: Strong verbal and written communication (in Hindi and English). Excellent interpersonal and customer service skills. Proficiency in MS Office, email handling, and office equipment usage. Ability to multitask and remain calm under pressure. High standards of personal presentation and etiquette. Please share your resume at dharamveersingh.ranawat@gla.ac.in

Posted 20 hours ago

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0.0 - 5.0 years

0 - 2 Lacs

Panipat, Dubai, New Delhi

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Walk in interview for 5 Star hotel in Dubai ( Freshers) Interview Date - 26th - 27th June Call Directly on +91-9240234024 (Hot lines number) If Interested to Apply for Work Permit you can Share your Resume and pictures on citaimmigration@gmail.com Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

Posted 21 hours ago

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2.0 - 5.0 years

2 - 3 Lacs

Bengaluru

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GRE Contact : 9880612200

Posted 22 hours ago

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1.0 - 5.0 years

0 - 2 Lacs

Chennai

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We are hiring a Front office Executive @ Chennai Position : Front office executive Exp : 2 to 5 years Admin or front office Experience Qualification : any degree location : Moundroad , Chennai Keyskills - front office , Admin, Advance Excel, Good communication Interested candidates Please share your resume mail - ashvitha.c@sodexo.com

Posted 22 hours ago

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1.0 - 6.0 years

0 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Dear Applicants, Greetings From Job Search Recruitment Services, Hiring for the Post Front Desk Executive / GRE For Real Estate Company in Dombivli Location. Office Time - 9.30am to 6.30pm ( Saturday & Sunday Working , 1 Weekly Week off Between Monday to Thursday ) Gender - Female Only. Qualification - Any Graduate Knowledge and skill set :- Good communication and command over Language Job Description :- Greet and welcoming guests in person and on phone. Answer and screen incoming calls. Handle and redirect customer queries. Organize incoming and outgoing Mails. Attending to visitors and organizing for conference room and board room meeting. Maintaining leave records and attendance of employees. Supervision of housekeeping activities. Coordinate meeting and appointments. Set up and maintain Accurate data management system. Interested Candidates Drop there Resume on Mentioned Email id kallori1990@gmail.com Thanks & Regards, Reshma K 7661801815

Posted 22 hours ago

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1.0 - 6.0 years

3 - 4 Lacs

Gurugram, Delhi / NCR

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One of the world’s largest hotel booking platforms. Handle voice-based customer interactions related to hotel reservations, booking modifications, cancellations, refund queries, and travel assistance Salary up to 32k In hand Aarav @ 7827642775 Required Candidate profile Minimum 1 year of customer service experience (any industry) Excellent English communication skills 24*7 shifts Good problem-solving and interpersonal skills UG And above with relevant experience Perks and benefits Both side cab incentives IJP

Posted 23 hours ago

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2.0 - 7.0 years

3 - 6 Lacs

Jaipur, Coimbatore, Delhi / NCR

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Hotel Operations and Sales Executive work is to do marketing and sales activities of JANARDAN FARMS & RESORTS LLP resort properties with the help of his on ground team. Required Candidate profile At least 2 years of experience in managing hotel and travel related product sales, experience in membership, timeshare will be preferred. Perks and benefits accomodation, food, travel, internet

Posted 23 hours ago

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2.0 - 7.0 years

2 - 4 Lacs

Bareilly

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Front Office Executive- IPD/OPD Billing: Candidate must be able to handle Front Office Management in a hospital and should be focused on creating a positive first impression and ensuring smooth operations at the front desk., responsibilities include patient registration, appointment scheduling, handling phone calls, managing patient records, and providing excellent customer service and also deals with IPD/OPD Billing, Maintain a crucial role in maintaining a welcoming and organized reception area. Role & responsibilities Patient-Related Tasks: Greeting and Registration: Welcoming patients and visitors, providing information, and guiding them through the registration process. Appointment Scheduling: Managing appointment calendars, scheduling appointments, and coordinating with medical staff. Patient Check-in/Check-out: Handling patient check-in and check-out procedures, including verifying information and managing paperwork. Billing and Payments: Processing patient bills, collecting payments, and handling insurance verification. Answering Inquiries: Responding to patient inquiries, providing information, and addressing concerns. Administrative Tasks: Phone Management: Answering and directing phone calls, taking messages, and managing communication. Record Management: Maintaining patient records, updating information, and ensuring confidentiality. Mail and Correspondence: Handling incoming and outgoing mail, packages, and other correspondence. Office Management: Maintaining a clean and organized reception area, managing inventory, and ensuring smooth front office operations. Coordination: Coordinating with other hospital departments and staff to ensure seamless patient care and efficient operations. Communication: Maintaining clear and professional communication with patients, visitors, and staff. Maintaining Confidentiality: Adhering to HIPAA regulations and maintaining patient confidentiality at all times. Preferred candidate profile: Candidate must be good in front office activities in hospital. Able to handle the entire team at different IPD/OPD Billing activities. Must be able to handle Customers/Patients at Front Office, Grievance handling. Good communication skills, with pleasing personality, with Positive behavior. Can handle the morning hurdle tasks. Coordination with the Nurses and Doctors for various other activities.

Posted 23 hours ago

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2.0 - 3.0 years

0 - 0 Lacs

Gurugram

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Role & responsibilities Job Summary: As a Guest Relationship Executive at our wellness studio, you will be the first point of contact for clients. You are responsible for creating a warm, welcoming environment, managing bookings and inquiries, and ensuring each guest receives a seamless, relaxing experience. Your role is essential in promoting a client-focused culture and maintaining the studios reputation for excellence in wellness and hospitality. --- Key Responsibilities: * Greet and welcome clients in a friendly, professional manner * Manage appointment scheduling, rescheduling, and cancellations via phone, email, or in-person * Provide information about wellness services, packages, and promotions * Maintain a calm and clean front desk environment in line with the studios wellness ambiance * Ensure all client records are accurate, confidential, and up to date * Handle client feedback, queries, and complaints with tact and professionalism * Coordinate with wellness practitioners and therapists to ensure smooth daily operations * Assist with sales of memberships, packages, and wellness products * Process payments and maintain accurate billing records * Support studio events, workshops, and community engagement efforts --- Key Skills & Qualifications: * Proven experience in guest relations, customer service, or front office roles (preferably in wellness, spa, hospitality, or health care) * Excellent interpersonal and communication skills * Well-groomed and professional appearance with a calm, composed demeanor * Familiarity with booking software or CRM systems * Ability to multitask and stay organized in a dynamic environment * Sales and upselling ability preferred * Basic understanding of wellness services and terminology is a plus * Graduate or above; hospitality or wellness-related education is a bonus --- Work Environment: * Calm, health-focused studio environment * Interaction with clients seeking wellness, relaxation, and healing

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0.0 - 1.0 years

1 - 1 Lacs

Bangalore Rural, Bengaluru

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Vipe property management service

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai

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Intercontinental Hotels Group India Private Limited is looking for Guest Service Associate - Front Office to join our dynamic team and embark on a rewarding career journey Provide excellent customer service at the front desk. Check guests in and out of the hotel efficiently. Handle guest inquiries and reservations. Maintain accurate records of guest transactions. Resolve any guest complaints or issues promptly. Collaborate with other hotel staff to ensure guest satisfaction.

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5.0 - 8.0 years

4 - 5 Lacs

Ahmedabad

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Intercontinental Hotels Group India Private Limited is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.

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2.0 - 5.0 years

2 - 3 Lacs

Hyderabad

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Intercontinental Hotels Group India Private Limited is looking for Front Office Team Leader to join our dynamic team and embark on a rewarding career journey Team Leadership: Provide direction, guidance, and leadership to a team of individuals, ensuring they understand their roles, responsibilities, and objectives Performance Management: Set clear performance goals and expectations, monitor progress, provide regular feedback, and conduct performance evaluations Workflow Management: Organize and delegate tasks, assignments, and projects to team members, ensuring efficient workflow and resource allocation Coaching and Development: Identify team members' strengths and areas for improvement, and provide coaching, mentoring, and development opportunities Problem Solving: Address challenges, conflicts, and issues within the team, fostering a positive and collaborative work environment Communication: Facilitate effective communication within the team, across departments, and with upper management to ensure alignment and transparency Results and KPIs: Monitor and track key performance indicators (KPIs) and metrics to measure the team's productivity and success

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0.0 - 4.0 years

2 - 6 Lacs

Mumbai

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Intercontinental Hotels Group India Private Limited is looking for Guest Service Associate - Housekeeping to join our dynamic team and embark on a rewarding career journey Maintain cleanliness and orderliness of guest rooms and public areas. Perform routine cleaning tasks such as dusting, vacuuming, and mopping. Replenish supplies and amenities in guest rooms. Report any maintenance issues or repairs needed. Follow safety protocols and guidelines. Assist with setting up and breaking down for events.

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9.0 - 13.0 years

11 - 15 Lacs

Mumbai

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Intercontinental Hotels Group India Private Limited is looking for Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.

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9.0 - 13.0 years

11 - 15 Lacs

Ahmedabad

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Intercontinental Hotels Group India Private Limited is looking for Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment.Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.

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0.0 - 2.0 years

0 - 2 Lacs

Noida, New Delhi, Gurugram

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We are Conducting Interviews for the following position in a five Star Hotels for Delhi - Gurgaon and Noida GRE (Guest Relation Executive) Reservation Steward Receptionist Minimum Education : 12th pass / Graduate Gender - Male and female Salary & Benefits: Salary: 15000 - 22000 Meals & Uniform Provided Incentives & Career growth opportunities Age 18-25 yrs Only - If you are above this age criteria, kindly don't apply For Telephonic Round Call on +91- 9240234023 (100 Hot Lines) You can WhatsApp Your resume and Pictures on 95603-77925 ( Do not call us) You Can Directly Visit at Below Mentioned address with your Resume and Pictures Timing - 10:00 AM- 5:00 PM CITA Head Office- Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059,Land Mark Above Yes Bank Nearest Metro Station Dwarka Mor Metro Station Branch office - 2nd floor, SCF 36, 12, above dominos Pizza, Huda Sector 11, Panipat, Haryana - 132103

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Exploring Guest Handling Jobs in India

The guest handling job market in India is thriving with opportunities for individuals who excel in communication, hospitality, and customer service. From hotels and restaurants to event management companies and airlines, there is a constant demand for skilled professionals who can provide exceptional service to guests.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Chennai
  5. Hyderabad

Average Salary Range

The average salary range for guest handling professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the field of guest handling, career progression often involves moving from roles such as Guest Relations Executive to Guest Relations Manager, and eventually to Director of Guest Services. Individuals may also explore opportunities in related fields such as event planning, customer experience management, or hospitality management.

Related Skills

In addition to excellent communication and interpersonal skills, guest handling professionals are often expected to have skills such as problem-solving, conflict resolution, attention to detail, and the ability to work well under pressure. Knowledge of multiple languages can also be beneficial in this role.

Interview Questions

  • How do you handle difficult guests? (medium)
  • Can you describe a time when you went above and beyond to assist a guest? (medium)
  • How do you prioritize tasks when dealing with multiple guest requests simultaneously? (basic)
  • What techniques do you use to ensure guest satisfaction? (basic)
  • How do you handle complaints from guests? (medium)
  • What is your experience with reservation systems or booking software? (basic)
  • Can you give an example of a time when you had to deal with a guest emergency? (medium)
  • How do you stay updated on the latest trends in the hospitality industry? (basic)
  • Have you ever had to deal with a language barrier while assisting a guest? How did you handle it? (medium)
  • How do you ensure guest privacy and confidentiality? (basic)
  • What would you do if a guest asked for a refund on their booking? (medium)
  • How do you handle a situation where a guest is dissatisfied with their experience? (medium)
  • Can you explain the importance of upselling and cross-selling in guest handling? (basic)
  • How do you handle situations where guests have special dietary restrictions or requirements? (medium)
  • What strategies do you use to build rapport with guests? (basic)
  • How do you handle a situation where a guest is causing a disturbance for other guests? (medium)
  • Can you describe a time when you had to work with a team to resolve a guest issue? (medium)
  • How do you handle requests for upgrades or special accommodations from guests? (basic)
  • What do you think are the key qualities of a successful guest handling professional? (basic)
  • How do you ensure the safety and security of guests in your care? (medium)
  • Can you give an example of a time when you had to deal with a VIP guest? (medium)
  • How do you handle situations where guests are late for their reservations or appointments? (basic)
  • What steps do you take to ensure a seamless check-in/check-out process for guests? (basic)
  • How do you handle confidential guest information in accordance with data protection regulations? (medium)
  • Can you describe a time when you had to resolve a conflict between guests? (medium)

Closing Remark

As you prepare for interviews in the guest handling industry, remember to showcase your passion for providing exceptional service to guests and your ability to handle challenging situations with grace and professionalism. With the right skills and mindset, you can excel in this rewarding field and make a positive impact on the guest experience. Good luck in your job search!

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