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Guest Relation Executive- Third party payroll

HCLTech

3.0 - 7.0 years

4 - 7 Lacs

Noida

Work from Office

The candidate should be hired from hospitality industry viz Hotel / Airline or have good working experience with MNC at Front Office. Communication should be excellent. As the candidate will be working from HQ of HCL (Corporate Towers) and will be intracting with First Family, HCL Leadership and Clients on daily basis.To Attend the Guests (Internal and External) and Clients. EPBAX Board. Manging Conference Room Booking Having knowledge of F&B.

Posted 1 week ago

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Guest Relation Executive - Female

Sodexo

3.0 - 5.0 years

3 Lacs

Hyderabad

Work from Office

Role Description : We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. Candidate should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our customers Role & responsibilities Training/Meeting room bookings Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about venues and promote services Anticipate guest needs and build rapport with customers Offer assist...

Posted 3 weeks ago

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Hospitality Lead- Guest Relations

7.0 - 12.0 years

10 - 20 Lacs

Bengaluru

Hybrid

Hospitality Lead Client Experience Center (CEC) Position Title: Hospitality Lead Department: Client Experience Center (CEC) Location: Bangalore Reporting To: CEC Lead Rank: Assistant Manager Type of Hire: External Role Summary The Hospitality Lead is responsible for delivering an exceptional client experience by managing all hospitality and facility-related operations within the Client Experience Center (* CEC). This role ensures seamless coordination of services, adherence to safety and compliance standards, and operational excellence to support high-profile client visits. The candidate must have hotel experience blends luxury service with business needs, focusing on managing premium guest ...

Posted 1 month ago

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Exploring Guest Handling Jobs in India

The guest handling job market in India is thriving with opportunities for individuals who excel in communication, hospitality, and customer service. From hotels and restaurants to event management companies and airlines, there is a constant demand for skilled professionals who can provide exceptional service to guests.

Top Hiring Locations in India

Mumbai
Delhi
Bengaluru
Chennai
Hyderabad

Average Salary Range

The average salary range for guest handling professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the field of guest handling, career progression often involves moving from roles such as Guest Relations Executive to Guest Relations Manager, and eventually to Director of Guest Services. Individuals may also explore opportunities in related fields such as event planning, customer experience management, or hospitality management.

Related Skills

In addition to excellent communication and interpersonal skills, guest handling professionals are often expected to have skills such as problem-solving, conflict resolution, attention to detail, and the ability to work well under pressure. Knowledge of multiple languages can also be beneficial in this role.

Interview Questions

How do you handle difficult guests? (medium)
Can you describe a time when you went above and beyond to assist a guest? (medium)
How do you prioritize tasks when dealing with multiple guest requests simultaneously? (basic)
What techniques do you use to ensure guest satisfaction? (basic)
How do you handle complaints from guests? (medium)
What is your experience with reservation systems or booking software? (basic)
Can you give an example of a time when you had to deal with a guest emergency? (medium)
How do you stay updated on the latest trends in the hospitality industry? (basic)
Have you ever had to deal with a language barrier while assisting a guest? How did you handle it? (medium)
How do you ensure guest privacy and confidentiality? (basic)
What would you do if a guest asked for a refund on their booking? (medium)
How do you handle a situation where a guest is dissatisfied with their experience? (medium)
Can you explain the importance of upselling and cross-selling in guest handling? (basic)
How do you handle situations where guests have special dietary restrictions or requirements? (medium)
What strategies do you use to build rapport with guests? (basic)
How do you handle a situation where a guest is causing a disturbance for other guests? (medium)
Can you describe a time when you had to work with a team to resolve a guest issue? (medium)
How do you handle requests for upgrades or special accommodations from guests? (basic)
What do you think are the key qualities of a successful guest handling professional? (basic)
How do you ensure the safety and security of guests in your care? (medium)
Can you give an example of a time when you had to deal with a VIP guest? (medium)
How do you handle situations where guests are late for their reservations or appointments? (basic)
What steps do you take to ensure a seamless check-in/check-out process for guests? (basic)
How do you handle confidential guest information in accordance with data protection regulations? (medium)
Can you describe a time when you had to resolve a conflict between guests? (medium)

Closing Remark

As you prepare for interviews in the guest handling industry, remember to showcase your passion for providing exceptional service to guests and your ability to handle challenging situations with grace and professionalism. With the right skills and mindset, you can excel in this rewarding field and make a positive impact on the guest experience. Good luck in your job search!

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