Guest Experience Agent

IHG Hotels & Resorts

1 - 2 years

3 - 4 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

banquets bhm guest handling tourism steward activities housekeeping guest relations captaining front office beverage hospitality catering room service hotel management restaurant management resort waiter activities communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Every day is different, but you ll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests needs to anticipate requests and offer tailored recommendations
Being our guests trusted contact helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills

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