Job
Description
What we want you to do: The primary job function is to engage with cross-functional stakeholders and technical resources across the organization to review, assess, and plan for the impact of new solutions and features to our Clients and our Customer Success Teams. You will keep current on upcoming solutions, new product acquisitions, and new product capabilities, ensuring our Customer Success team has the enablement they need to create wildly successful customers. As part of this function, the GTM and Value Advocate role includes the following responsibilities.
Review release registrations and participate in appropriate discussions to evaluate the impact of upcoming releases to plan appropriate enablement, collateral and processes to support or CS teams. Partner with Solution Architects and other expert technical resources to review and approve technical content provided by Product teams Track and report on adherence to the release process metrics Drive process improvements to the Release process Understand internal stakeholder goals and outcomes, in order to create scalable delivery and adoption processes Continuously grow your knowledge of the Apptio, Cloudability, and Targetprocess family of products to stay current on new features, thus enabling you to accurately assess the impact level of new releases Advocate for Client and Customer Success teams when releases, migrations or deprecations will have resourcing impacts on the Customer Success teams. Bring these opportunities back to the team so we can provide project management oversight and work with CS Leadership to support Clients through product changes.
Other responsibilities and/or activities could include: Present release information via various modes, including slack, email, presentations to Sales and Customer Success teams. Assist Value Management office in ensuring that new capabilities and use cases are properly integrated into the Apptio Value Framework process. Work closely with consultants in the organization to leverage skill sets and deliverables. Formulate, document, and obtain the agreement of appropriate process improvements for review by the relevant Customer Success teams. Partner with Global Practice Business Analyst to facilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases. Collaborate with other departments in the business unit to achieve customer satisfaction and resolve customer issues in a timely fashion
Key Responsibilities: Be the client voice within the GTM team; Partner with Product to validate and articulate clear, compelling value propositions, tailored to address the specific needs of key markets and customer segments – not just product features. Understand and master tools and resources that sales teams use to effectively communicate product benefits and drive Customer Adoption. Support product launch plans, ensuring readiness across all departments for effective product rollouts. Partner with Sales teams to develop/maintain impactful sales collateral and support materials.
Support our CS Productivity Tooling team: Apptio Value Framework Analyse and review new/existing content for the Apptio Value Framework, as the first “field check” for value impact to our customers Build and test framework updates in the development environment and coordinate approvals with AVF Product Owner Deploy approved updates to production and monitor their adoption for general use
Develop Best Practice & Collaborate Establish and refine methodologies, tools, and best practices to enhance service delivery and operational efficiency.
Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise General - Overall 8+ years of experience
Strong communicator - ability to communicate at different levels (both business and technical) based on audience or regional/cultural differences.Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.Competent with packaged and SaaS application software implementation practices.High-level knowledge of enterprise organizational, business and technical environments.Curious by natureClient-focused attitude – a customer advocate.Consulting experience in enterprise systems implementationsProven leadership experience working in front of clientsAbility to breakdown complex information to simple solution requirementsExperienced/or knowledge of Service Costing (cost allocations)
Business Domain Focus
Specific knowledge and application of business services and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and IT application/infrastructure Support.Operational knowledge of IT infrastructure and/or Business domains including HR, Legal, Finance, Facilities etc...TBM Exec CertifiedFinOps Practitioner Certified
Technical Domain Focus
Able to quickly learn complex new technologies.Skilled at completing business requirement design via workshops and mock-ups where requiredExecutive report and dashboard design including wireframe and mock-ups experience
