Groups & Mice Operations Manager

5 - 10 years

5 - 12 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

  • Strong knowledge of UK, Europe & Australian travel products, including destinations, accommodations, and experiences.
  • Establish and maintain contracts with international vendors and suppliers.
  • Negotiate competitive rates and secure the best possible deals to maximize profitability.
  • Manage end-to-end group bookings of all travel itinerary components.
  • Take full ownership of client's travel, handling them independently while providing support to teammates as needed.
  • Oversee and coordinate on-ground services remotely to ensure smooth operations.
  • Ensure complete client satisfaction by addressing needs, resolving issues, and maintaining service excellence.
  • Collaborate flexibly with colleagues to share workload and responsibilities

Preferred candidate profile

  • Minimum

    2+ years

    of experience in similar role.
  • Strong destination knowledge of products of UK, Europe and Australia
  • Proficiency in MS Office.
  • Fluency in English both written & spoken.
  • Excellent communication and interpersonal skills.
  • Good negotiation and convincing abilities.
  • Quick thinking and a strong presence of mind.
  • Ability to multitask and manage time efficiently.

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