Tele Sales Executive

Company: Visit Smiles Travel Company

About the Role:

Tele Sales Executive

Key Responsibilities

• Inbound & Outbound Calling:

  Make outbound calls to potential customers and handle inbound inquiries to understand their travel requirements and convert them into bookings.

• Travel Product Promotion:

  Promote flight tickets, hotel reservations, holiday packages, bus/train tickets, and other travel-related services offered by Visit Smiles.

• Lead Conversion:

  Follow up on leads, explain product offerings, and close sales by helping customers choose the best travel options.

• Customer Interaction:

  Communicate professionally and courteously to ensure a positive brand experience.

• Understanding Customer Needs:

  Assess customer preferences, travel budgets, and destination plans to provide personalized travel recommendations.

• Daily Reporting & CRM Updates:

  Maintain accurate records of calls, follow-ups, bookings, and updates in CRM systems.

• Target Achievement:

  Meet or exceed daily, weekly, and monthly sales targets and KPIs.

• Cross-Selling & Upselling:

  Recommend add-ons such as insurance, seats, meals, and cross-sell other travel services.

• Issue Resolution:

  Address customer queries, complaints, and post-sale concerns promptly and professionally.

• Collaboration:

  Work closely with customer service, operations, and backend teams to ensure seamless service delivery.

Preferred Candidate Profile

• Experience:

  Freshers or candidates with up to 3 years of experience in telesales, customer service, or BPO/voice process, preferably in travel, hospitality, or e-commerce.

• Education:

  Graduate in any discipline. A diploma in travel or tourism is an added advantage.

• Communication:

  Strong verbal communication skills in Hindi and English. Knowledge of regional languages is an added benefit.

• Sales Skills:

  Persuasive, target-driven, and effective in closing sales.

• Customer Focus:

  Strong customer orientation with the ability to manage objections professionally.

• Tech-Savvy:

  Comfortable with CRM tools, travel booking platforms, and MS Office.

• Multitasking:

  Ability to manage multiple calls and leads in a fast-paced environment.

• Adaptability:

  Willingness to work in rotational shifts, weekends, and holidays as required.

• Problem Solving:

  Quick thinker with strong issue-resolution abilities.

• Team Spirit:

  Positive, enthusiastic, and supportive toward team goals.

Role & Employment Details

• Role:

  Tele Sales Executive

• Industry:

  Travel & Tourism

• Department:

  Sales & Business Development

• Employment Type:

  Full-Time, Permanent

• Role Category:

  Retail & B2C Sales