Job
Description
Job Title -
GN - SONG - Service - ServiceNow - Manager
Management Level:
7-Manager
Location:
Bengaluru, BDC7A
Must-have skills:ServiceNow
Good to have skills:Ability to leverage design thinking, business process optimization, and stakeholder management skills.
Job
Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
Roles & Responsibilities:
Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following
Management Consulting:Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design.
Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner.
Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the client's vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner.
Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.
Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories.
Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes.
Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes.
Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance.
Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.
Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm.
Bring your best skills forward to excel at the role:
Understanding of ServiceNow and ecosystem technology landscapeExperience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM.Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS)CRM knowledge / Salesforce / MS experience good to haveServiceNow Certified System Administrator (CSA) certification is preferred.Ability to design Business case/Value case for solutions/assets in focusUnderstanding of customer journey, touchpoints & channel strategyExcellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data.A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred.Strong communication (verbal and written) and interpersonal skills.Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.Ability to articulate the business value of recommendations/plans/strategies.Familiarity with project management methodologies (e.g., Agile, Waterfall).
Professional & Technical
Skills:
- Relevant experience in the required domain.- Strong analytical, problem-solving, and communication skills.- Ability to work in a fast-paced, dynamic environment.
Additional Information:
- Opportunity to work on innovative projects.- Career growth and leadership exposure.Whats in it for you
An opportunity to work on
transformative projects with key G2000 clientsPotential to
Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.Ability to embed
responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.Personalized training modules to develop your
strategy & consulting acumen to grow your skills, industry knowledge and capabilitiesOpportunity to thrive in a
culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Our Company | Accenture
QualificationExperience:
12-14Years
Educational Qualification:Any Degree
