Managed Service Operations - Operations Manager

GENERAL DUTIES & RESPONSIBILITIES

• As a Manager within the BPaaS Service Operations, you will be responsible for the timely and accurate execution of all day-to-day services.
• This role requires key attention to detail, prioritization of work across the team, direct client interaction and a good understanding of Cleared Derivatives (ETD and OTC).
• You will form partnerships with our clients oversight & control groups, trading desks and client services to ensure our contractual commitments are executed and completed in adherence to our Standard Operating Procedures, Risk & Control Framework and Service Level Agreements.
• You will be challenged to help continuously improve the day-to-day services provided, the control environment and the overall client experience. We strongly encourage and support a 'we challenge' mindset.

EDUCATION REQUIREMENTS

• Associates or Bachelors degree in Business Management or Finance, or an equivalent level degree
• 5+ years of experience in Operations or working in a multinational bank or financial institution at a similar level.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Functional understanding of Exchange Traded Derivatives and Cleared OTC Derivatives business processes and trade flows. Understanding of common technology platforms used in derivatives clearing Client Experience/Service. Build and maintain strong relationships with our clients, both internal and external. Manage expectations and where required, escalation.
• The ability to communicate across business lines, between Operations Management, Managed Service Change and IT Development.
• Experience The candidate should be able to work effectively in a high-pressure environment requiring elite level organization, and multi-tasking within time sensitive parameters
• Proven ability of managing and leading high performing teams, especially within a high-pressure environment, managing multi-tasking and prioritisation with time sensitive parameters.
• The ability to provide guidance and direction to empower and develop individuals and groups.
• Proactively identify areas for performance and control improvements. Guide/encourage the team to propose solutions and take ownership of changes
• Constantly analyse productivity/output to identify potential enhancements or cost savings
• Articulate business cases to management/change/IT to execute and deliver on suggested improvements
• Keep abreast of all industry changes/advancements especially with regards to the development of industry tools and regulations.
• Understand business risks/impact and escalate to management where necessary