Global Learning Coordinator

As a Learning Coordinator, your responsibility is to support the Global Training Administrators team's use of Ramboll’s global Learning Management System (LMS). You will provide timely responses to queries/issues, and facilitate the creation of new training resources, e.g., Event, sessions, online courses, in the system.  As part of a team, you will carry out the operations of day-to-day tasks and back-end support for our global LMS (Ramboll Academy). You will troubleshoot issues and liaise with the LMS vendor to resolve them. 

This role requires professional communication and collaboration with cross-functional teams and stakeholders across the world.

The roles require a good working knowledge of training administration and Learning Management Systems experience. Experience with Cornerstone and/or Workday Learning is preferable.

In this role, you will:

• Deliver first-line support and guidance to our Training Administrators and end users in respect of our global LMS (Ramboll Academy).  
• Be responsible for supporting administration functions with a thorough understanding of all training material types and methods of implementation.
• Demonstrate a good understanding of how Learning Management Systems work, and the importance of standards and governance.
• Support setting up e-learning courses in the LMS (upload, test, and roll out).
• Have a sound knowledge of Training rollouts via the LMS.
• Create and share standard reports, custom reports, and dashboards through the LMS.
• Work on both simple and complex LMS issues, where you are allowed strong independent action and latitude.
• Manage issues, questions, and service requests via our Support Portal.
• Follow the Service Level Agreements (SLAs) and guidelines for handling the tickets
• Escalate issues internally within the team and with Stakeholders, and externally with the LMS vendor support team.
• Keep yourself up to date with the latest features and functionality and share how they can fulfill business needs. 
• Excel in a collaborative environment, but also take responsibility & ownership of tasks.
• Be clear, concise, and accurate in communications with customers and stakeholders.

You and your competencies

Our team wants you to be proactive, self-driven, and self-motivated; able to work independently and as part of a team. Talent development and learning excite you. You will bring a thorough knowledge of end-to-end training coordination and workflow with you and use it to continuously improve our processes and procedures. You will be a confident communicator with both internal and external stakeholders and have a customer service can-do attitude.

Furthermore, you demonstrate:

• Administration skills (systematic and with attention to the details)
• Good with, and experienced in working with IT systems
• Experience with global learning management systems gained in an international, multicultural organization (s)
• Good English communication skills
• A global mindset – can work with, and are interested in other cultures and virtual environments
• Reporting skills - understand Management Information Reporting (MIR) concepts; and commercial considerations, and use reporting to ensure data quality and accuracy
• Excellent follow-up to ensure customer satisfaction and deadlines are met
• Bachelor or Master's Degree in HR, Communication, or related subjects and 3 to 5 years experience in a Training Department with an LMS (Cornerstone, Workday Learning, SABA, or similar) 

  Join the global learning organization in Ramboll

  You will be joining a global team of learning professionals, working with the Talent Development Center of Excellence, the global HR Learning support team, and the wider Training Administration community. The Global Learning Operations team is overall responsible for talent development in Ramboll, supporting our business and HR in designing, delivering, and hosting effective learning, change, and development programs.

What We Can Offer You

At Ramboll, we are committed to creating an inclusive, purpose-driven workplace where you can grow, thrive, and make an impact. As a foundation-owned company, we reinvest in our people and support long-term thinking.

• Joining a global HR operations team that supports a global, growing company and plays an integral role in end-to-end employee lifecycle processes.
• A strong commitment to your personal and professional development
• Leaders guided by our Leadership Principles, fostering growth and trust
• A culture that values and celebrates the unique person you are
• Hybrid work culture that values well-being and work-life balance
• The long-term thinking of a foundation-owned company with sustainability at its core
• Access to global projects and international collaboration
• Learning and development opportunities, including LinkedIn Learning
• Mental health support and flexible, hybrid work arrangements
• A supportive culture focused on wellbeing, sustainability, and innovation

Ramboll in India

Ramboll has more than 1,000 experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at job.advert.accessibility@ramboll.com with such requests. 

How to apply

Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.