Global HR Service Delivery Specialist

About the Firm

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow.

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

The role

• The role-holder will require understanding of the strategic direction set by senior management and its impact on the team goals.
• Establishing and managing the process design for HR processes for end to end employee cycle (hire to retire) in a global set up
• Design, develop and support the implementation of HR operating model across the employee lifecycle
• Create new solutions and wherever needed, adapt to existing processes and procedures.
• Focusing on delivering HR customer and transactional support our expectations include: evaluating and analyzing complex employee HR and system questions, requests, or concerns; quickly interpreting the situation, resolving appropriate resolution or blocking issues, and communicating the resolution to the customer in accordance with established standard operating procedures and approved guidelines.
• Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments.
• Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs.
• Demonstrate Knowledge in HR Shared Services space and integration of its processes with HR technologies across countries.
• Demonstrate high proficiency in driving process standardization and streamlining.
• Demonstrate flexibility to learn new tools such as Objective Manager, Enboarder, etc. and new processes that are being defined under the ambit of HR Transformation programme.

Qualifications

Your experience

• Graduate degree in Human Resources or a related discipline.
• A minimum 3 years of experience, working with a multinational organisation in an HR Operations or HR Shared Services environment is mandatory. Experience working in professional services will be an added advantage.
• Deep understanding and strong knowledge of HR processes delivered out of a Shared Service or HR Operations set up.
• Experience working in HR Information systems such as PeopleSoft, SAP, Oracle, Workday, Objective Manager, others is mandatory. Hands-on experience and working knowledge of HR business processes in Workday is mandatory.
• Analytical and data-driven, leveraging data available to drive process enhancements.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Proficiency in Power BI will be an added advantage.
• Proven ability for building a HR process that deliver an effective people experience.
• Strong problem solving and project management skills as well as ability to work independently with minimal supervision.
• Experience in partnering with senior stakeholders and managing various stakeholder groups effectively.
• Excellent relationship management skills – display sensitivity to organisational dynamics and cultivate relationships across functions to drive results.
• Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations.
• Flexibility to adapt to a variety of engagement types, working hours and work environments.
• Excellent communication skills (written and verbal) – ability to adapt communication upwards and downwards for appropriate levels of detail.
• Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems.

How we will support you:

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Additional Information

Equal opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.