Global HR Service Delivery Senior Specialist

Job Description

Job Description Job Purpose The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally. Key Responsibilities The key responsibilities of the role include: General Workday support (Service, Updates Change requests) for all the countries globally Support to streamline all workday business processes to maintain a global standard and also ensure adherence to Regional and Global business needs Ensure all Workday tasks and events are resolved as per agreed timelines Participate in change management review and support designing the change in Workday Responsible for conducting Audit of Master Data Validation Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint Develop and update Quick Reference Guide (QRC) and for all roles in workday Work on systems development/upgrade/enhancement projects as a team member. Qualifications Key Requirements The successful candidate should have: Skills: Strong problem solving and project management skills as well as ability to work independently with minimal supervision. Experience in partnering with senior stakeholders and managing various stakeholder groups effectively. Excellent relationship management skills - display sensitivity to organisational dynamics and cultivate relationships across functions to drive results. Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations Flexibility to adapt to a variety of engagement types, working hours and work environments Excellent communication skills (written and verbal) - ability to adapt communication upwards and downwards for appropriate levels of detail Ability to influence, negotiate and constructively challenge to achieve productive solutions for complex business problems. Experience: Minimum 5 years operational support experience in HR tools (mandatory HR Workday) Familiarity with HR business processes and shared service model is mandatory Ability to work independently and with colleagues located in different geographies Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word. Qualifications: A bachelors/masters degree from a reputed institute, preferably in the area of business management Experience at a multinational organisation with exposure to non-Indian working environment is mandatory